Recieved only 1 of the framed prints I ordered, which I'm over the moon with, its beautiful. Contacted the delivery people, who said to contact Fy. I did and after an initial query via chat, Chloe... See more
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Review summary
Created with AI, based on recent reviews
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Having been gifted multiple prints for my new home I decided to purchase one I own as a Christmas present. It was left out in the rain by evri & got damaged. I reached out to customer services & after... See more
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I found the perfect print, but when it arrived, the postal service left the packaging torn open and with one end bent. Nearly immediately after sending a message to see what options were available, an... See more
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I left a poor review on a recent purchase about a picture that I received that was not the mount I had ordered (realise now it was my fault!) These Old eyes, on a Tablet phone, no computer. I got it W... See more
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Company details
Written by the company
Fy! is the home of the world's best emerging brands. Unique homeware, wall art, furniture and accessories. Shop your heart out.
Contact info
Second Home, 125 - 127 Mare Street, E8 3SJ, London, United Kingdom
- www.iamfy.co/help
- iamfy.co
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Such a fabulous range of prints and any…
Such a fabulous range of prints and any query has been responded to quickly and efficiently.
23 February 2026
Unprompted review
Reply from Fy!
Hi Gill,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying our range of prints and that any queries you had were handled quickly and efficiently. Providing a wide variety of unique artwork alongside responsive, helpful support is exactly what we strive for, so it truly means a lot to know we’re delivering on that.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Kind Regards,
Fy! Team
Excellent customer service
Excellent customer service. My parcel was lost by the courier (probably my fault as postcode was incorrect on my delivery address) but my agent Chloe was so responsive and helpful in sorting a replacement for me.
Would definitely order again, it’s reassuring to know that the level of customer support is that high in case of any complications with delivery or ordering etc.
Well done Fy!
Very refreshing!
23 February 2026
Unprompted review
Reply from Fy!
Hi Dave,
Thank you so much for your wonderful review!
We’re really sorry to hear your original parcel was lost, but we’re so pleased Chloe was able to step in quickly and get everything sorted for you. Even when delivery issues happen, we always aim to make the resolution process smooth and stress-free, so it’s fantastic to know you felt supported throughout.
Your kind words about our customer service truly mean a lot. It’s incredibly reassuring for us to hear that you’d feel confident ordering again, even after a hiccup.
Thank you for your patience and for taking the time to share your experience – it’s very much appreciated!
Kind Regards,
Fy! Team
Top Quality Print
We ordered a framed print for our living room and we are really pleased with the quality of this product. The print looks even better than it did on the website and will definitely be looking at purchasing more in the future.
17 February 2026
Unprompted review
Reply from Fy!
Hi Kevin,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your framed print looks even better in person and that you’re so pleased with the quality. There’s nothing better than knowing a piece has found the perfect spot in someone’s living room.
It truly means a lot that you’re considering purchasing more from us in the future. We can’t wait to help you find your next favourite piece!
Thanks again for your support ✨
Kind Regards,
Fy! Team
Fy prints are the only prints I’d buy
Fy prints are the only prints I’d buy, great choice and exceptional quality. The customer care team are also extremely quick to help with any enquiries. I cant recommend them enough 😊
21 February 2026
Unprompted review
Reply from Fy!
Dear Customer,
Thank you so much for such an amazing review!
It genuinely means the world to hear that Fy prints are the only prints you’d buy — that’s such a compliment. We’re so glad you love the choice and quality, as we put a lot of care into curating and producing every piece.
It’s also wonderful to hear that our customer care team has been quick and helpful. We always aim to make the whole experience just as great as the artwork itself.
Thank you again for the recommendation and for your support — we truly appreciate it 😊
Best,
Fy! Team
Great prints and customer service
Lovely prints - had an issue with one bring horizontal rather than vertical but contacted customer service and it was sorted quickly by Chloe and a refund issued immediately, great customer service!
20 February 2026
Unprompted review
Reply from Fy!
Hi Will,
Thank you so much for your lovely review!
We’re delighted to hear you’re happy with the prints, and we really appreciate you flagging the orientation issue. I’m so glad Chloe was able to step in quickly and get everything sorted with an immediate refund. We’ll be sure to pass your kind words on to her.
Thank you again for your support and for recognising the team’s effort. It truly means a lot!
Kind Regards,
Fy! Team
Customer service went above and beyond…
Customer service went above and beyond to help with a courier issue, Massive thank you to Chole!
Prints look absolutely lovely, well packaged, clear sizes and easy to frame!
18 February 2026
Unprompted review
Reply from Fy!
Hi Alex,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. Courier issues can be frustrating, so it means a lot to know that Chloe was able to step in and support you. We’ll be sure to pass on your kind words to her.
It’s also fantastic to hear that you’re happy with the prints themselves, from the packaging to the clarity and sizing. We put a lot of care into making sure everything arrives ready to enjoy and easy to frame.
Thank you again for your support and for taking the time to share your experience. We truly appreciate it!
Cheers,
Fy! Team
Fantastic Customer Service
Customer service was brilliant. Chloe handled my case and she was polite, quick to respond and extremely helpful. Would definitely recommend Fy! if you’ve had bad experiences elsewhere.
20 February 2026
Unprompted review
Reply from Fy!
Dear Callum,
Thank you so much for your fantastic review!
We’re thrilled to hear that you had such a positive experience with our customer service team. Chloe will be especially pleased to know her polite, prompt and helpful support made a difference. We’ll be sure to share your kind words with her.
It means a lot that you’d recommend Fy!, especially to those who may have had disappointing experiences elsewhere. We’re committed to making every experience a great one, from start to finish.
Thank you again for your support. We truly appreciate it!
Kind Regards,
Fy! Team
Great prints!
After trawling through a number of other sites selling wall art prints I ordered three framed prints from Fy! I wanted something a little different from the norm and found them here. I then received an email to remind me that I had not ordered my two free unframed prints which I was eligible for. I consequently received my framed prints followed a few days later by the free prints after a few emails back and forth with Chloe. We are so pleased with all the prints. The framed ones look great on our living room wall and have been much admired. I am sure once we frame the free prints they will also look good.
I have to mention Chloe again who went above and beyond to help with my confusion with how to order the free prints after my initial order. I’m blaming it on my having a senior moment. Customer service at its best. I would happily recommend Fy! to anyone wanting great prints from great artists at reasonable prices.
19 February 2026
Unprompted review
Reply from Fy!
Hi Tina,
Thank you so much for taking the time to share such a detailed and thoughtful review!
We’re delighted to hear that you found something a little different with us after exploring other sites. That’s exactly what we aim for. It’s wonderful to know your framed prints are already up on the living room wall and receiving admiration.
We’re also so pleased that everything was sorted smoothly with your free prints. Ordering offers can sometimes be a little confusing, so there’s absolutely no “senior moment” to blame. We’re just glad Chloe was able to step in and guide you through it. We’ll be sure to pass along your kind words to her. She’ll be thrilled to know her support made such a difference.
Thank you again for your recommendation and for supporting independent artists. It truly means a lot to us. We hope you continue to enjoy your prints for many years to come!
Best,
Fy! Team
Awesome! Totalfy!
The prints are fantastic and the service is outstanding! Fy! have become my "go-to" for prints, whether for myself, family or friends!
20 October 2025
Unprompted review
Reply from Fy!
Hi Joanne,
Thank you so much for your amazing review!
We’re absolutely thrilled to hear that you love the prints and that our service has made such a strong impression. Becoming your “go-to” for prints truly means the world to us.
Whether it’s for your own space or as a gift for family and friends, we’re so grateful you choose Fy! each time. Thank you for your continued support. We can’t wait to help you find your next favourite piece!
Kind Regards,
Fy! Team
Bloody love Fy
Bloody love Fy! They have a really good selection of artwork with so many options for sizes, frames and options plus they are super quick at responding to questions and send things quickly too. I have bought lots of artworks from them for my holiday home and I've loved everything I've received.
17 February 2026
Unprompted review
Reply from Fy!
Hi Jo,
Thank you so much for this amazing feedback!
We’re absolutely delighted to hear how much you love your artwork and that you’ve chosen FY for your holiday home. That truly means a lot to us. It’s wonderful to know the range of sizes and framing options helped you find exactly what you were looking for, and that our team’s responsiveness and delivery speed made the experience even better.
Hearing that you’ve loved everything you’ve received is the highest compliment we could ask for. Thank you for your continued support.
We can’t wait to help you find your next perfect piece!
Kind Regards,
Fy! Team
Red haired girl with lots of books.
Ordered print for my granddaughter’s birthday and was very pleased it arrived on time. She loved it ! Wonderful customer service too. Will order another piece of art soon. Thanks so much!
12 February 2026
Unprompted review
Reply from Fy!
Hi John
Thank you so much for your lovely review!
We’re absolutely delighted to hear that the Red Haired Girl with Lots of Books arrived in time for your granddaughter’s birthday, and even more thrilled that she loved it. There’s nothing better than knowing one of our prints became part of such a special occasion.
It also means a great deal to us that you appreciated the customer service. We always aim to make the experience just as wonderful as the artwork itself.
We truly look forward to helping you choose your next piece of art. Thanks again for your kind words and support!
Best,
Fy! Team
Chloe provided excellent customer…
Chloe provided excellent customer service with a query I had, responses were made the same day with clear outlines what would happen and follow ups to reinforce this, extremely rare nowadays and would definitely recommend on the personal service I received 👏🙏
13 February 2026
Unprompted review
Reply from Fy!
Hi Jane,
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Chloe provided such excellent support. Clear communication, same-day responses, and proactive follow-ups are exactly the standard we strive for, so it’s fantastic to know your experience reflected that.
Your kind words about the personal service truly mean a lot — and we couldn’t agree more that thoughtful, attentive support makes all the difference.
We really appreciate your recommendation and look forward to assisting you again in the future!
Best,
Fy! Team
Great customer service
Decorative prints from a wide variety of artists. Excellent quality and they arrive quickly. In addition, the support team responds promptly and helps with any issues that may arise. Great customer service.
6 February 2026
Unprompted review
Reply from Fy!
Hi Noelia
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear that Chloe provided such excellent support. Clear communication, same-day responses, and proactive follow-ups are exactly the standard we strive for, so it’s fantastic to know your experience reflected that.
Your kind words about the personal service truly mean a lot, and we couldn’t agree more that thoughtful, attentive support makes all the difference.
We really appreciate your recommendation and look forward to assisting you again in the future!
Kind Regards,
Fy! Team
My agent Ameera
My agent Ameera was very helpful in trying to locate my order which unfortunately had been mixed up with someone else’s order but it was no bother for Ameera to organise a replacement order at no cost and which she tracked to keep me fully updated to its progress
Fy came up trumps !
11 February 2026
Unprompted review
Reply from Fy!
Hi Pauline
Thank you so much for your thoughtful review!
We’re sorry there was a mix-up with your original order. We’re very pleased to hear that Ameera was able to step in quickly and resolve everything for you. Making the replacement process smooth, keeping you fully updated, and ensuring there is no additional cost to you is exactly the level of service we aim to provide.
It’s wonderful to know you felt supported throughout, and we’re delighted that Fy “came up trumps” in the end!
We truly appreciate your kind words and hope you love your replacement piece.
Best,
Fy! Team
I ordered four pictures
I ordered four pictures. I didn't like one of them. I contacted customer service and they helped me immediately. Instead of asking me to return the picture, I received a very kind message saying they had refunded the money and that I could give the picture to a friend. I thought that was wonderful, as it was a thoughtful and sustainable gesture. I'm delighted with the other pictures. They have great colors and are of good quality. I can absolutely recommend FY! Reliable, sustainable, high quality, and incredibly friendly. It couldn't be better.
10 February 2026
Unprompted review
Reply from Fy!
Hi Daniela
Thank you so much for such a thoughtful and generous review.
We’re really glad you reached out to us and that our team could help straight away. Hearing that you appreciated the gesture means a lot.
We always want to make things easy, kind and as sustainable as possible where we can.
It’s wonderful to know you’re delighted with the other pieces and that the colours and quality met your expectations. Your recommendation truly means the world to us.
Thank you again for your trust and support. We hope your artwork brings you joy for a long time to come.
Kind Regards,
Fy! Team
I have ordered several pieces from this…
I have ordered several pieces from this company
Very happy with the product and very helpful team
Will definitely order more
6 February 2026
Unprompted review
Reply from Fy!
Hi Tracie,
Thank you so much for your continued support. It truly means a lot to us!
We’re delighted to hear that you’re happy with your pieces and that our team has been helpful throughout your experience. Providing high-quality products and friendly, reliable service is always our goal, so your feedback really encourages us.
We look forward to creating more pieces you’ll love in the future.
Thanks again for choosing us!
Kind Regards,
Fy! Team
Reply from Fy!
Hi Carole,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you found the ordering process easy and that your delivery arrived quickly. That seamless experience is exactly what we aim for at Fy: beautiful pieces, made simple from start to finish.
We really appreciate you taking the time to share this, and we hope to welcome you back again soon!
Best Regards,
Fy! Team
I had a wonderful experience with Chloe from Fy!
I had a wonderful experience with Fy! Customer service. I received prints that were pixelated and Chloe responded to my email very promptly. When I showed her the images, she was so apologetic and willing to help me. I have never experienced such amazing customer service before. I have received prints from this company before that were absolutely wonderful! I will not let this experience deter me from ordering from them again. Especially since their customer service is so dedicated to advocating for their customers.
1 February 2026
Unprompted review
Reply from Fy!
Hi Mack,
Thank you so much for taking the time to share such a thoughtful review.
We’re truly sorry that your recent prints weren’t up to the standard you’ve come to expect from us. We’re so pleased Chloe was able to support you quickly and with the care you deserve. We’ll be sure to pass your kind words on to her. She’ll be delighted to hear them.
It means a great deal that you’ve ordered from us before and that you continue to trust us, even when something hasn’t gone perfectly. That trust is never taken for granted. We’re always here to make things right and to ensure every piece you receive is something you absolutely love.
Thank you again for your continued support. We can’t wait to create more wonderful prints for you.
Kind Regards,
Fy! Team
William Morris Peacock Print
Lovely print and a really helpful team at fy! particularly Chloe
29 January 2026
Unprompted review
Reply from Fy!
Dear Customer,
Thank you so much for your lovely feedback!
We’re delighted to hear that you loved the print and had a positive experience with our team. I’ll be sure to pass on your kind words to Chloe. She’ll be delighted to know her help made a difference.
Thanks again for taking the time to share your experience with Fy. We truly appreciate your support!
Best,
Fy Team
My framed art arrived damaged but once…
My framed art arrived damaged but once I reported this it was dealt with quickly and professionally and a new one was sent free of charge. I’ve order several other pieces of framed and canvas art and it’s always great quality.
2 February 2026
Unprompted review
Reply from Fy!
Hi Kyla
Thank you so much for sharing your experience with us.
We’re really sorry that your framed art arrived damaged. We’re glad to hear that our team was able to resolve it quickly and professionally by sending a replacement.
It truly means a lot to know you’ve ordered several framed and canvas pieces from us and consistently found them to be of great quality.
Your continued trust and support are greatly appreciated, and we look forward to creating more art you’ll love.
Kind Regards,
Fy Team
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