I2ioptometrists Reviews 

354
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and welcoming approach. Many highlight the exceptional service, noting the team's dedication to going above and beyond. People appreciate the extensive range and quality of products, including frames and lenses, with staff providing expert advice without pressure. The entire customer journey, from thorough eye tests to selecting suitable frames, is described as first-class and comfortable. Reviewers frequently mention feeling well-cared for, with clear explanations and a genuinely pleasant atmosphere during their visits.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their welcoming, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the superb and huge selection of... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as first-class and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through al... See more


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5.0

Excellent

TrustScore 5 out of 5

354 reviews

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5.0

All reviews

(354)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moscot Lemtosh

What can I say, been coming here for a few years now and each time the service received surpasses all expectations.
This time was gifted (by family member) Moscot Lemtosh frames which have to admit been eyeing for a while and the staff were fantastic in making the whole experience a memorable one.
Extremely friendly, knowledgeable and ensure you get right glasses not just any glasses. Also, recommended lenses which met my own specific requirements and not too expensive.
Highly recommend, you won't be disappointed.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Eye test with STephen at i2i

I had my eye test today with Stephen and the service was excellent from start to finish. He was professional, thorough, and took the time to explain everything clearly without rushing. The test felt very comprehensive, and I came away feeling confident and well looked after. A great experience overall and I wouldn’t hesitate to recommend Stephen and i2i Optometrists to others.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service as usual

Great service as usual. Ive bought a few pairs of glasses previously and got some new lenses today. Great price for single vision with gradient colour.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and attentive.

Good choice of frames and of lenses. I have a hefty prescription and they offered very lightweight lenses and light-looking metal frame. Staff is amazing - reception, sales and ophthalmologist. I have a fear of going to ophthalmologists but they made me very comfortable.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service, professionalism, and genuinely lovely people

I’ve always found I2I to be an exceptional place with a level of service that genuinely stands out. Every visit feels welcoming, and the whole team consistently go above and beyond to make sure you’re looked after properly. They don’t rush you, they explain everything clearly, and you always feel you’re being guided in the right direction.
Stephen, who carries out my eye tests, is outstanding. He’s always very kind, patient, and extremely professional. His people skills are excellent and he takes real care to be thorough in every part of the examination. It gives you complete confidence that your eye health is in safe hands.
The rest of the team are equally impressive, friendly, knowledgeable, and always willing to help with any questions or concerns. It’s rare these days to find a business where everyone seems to care this much about the customer experience.
I would highly recommend I2I to anyone looking for first class eye care and brilliant service from genuinely lovely people.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

best in the west end.

Lisa is professional, very helpful, friendly and laughs at my jokes.
Great choice of glasses on offer.
Would highly recommend,
thank you.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Always a warm welcome at i2i

Always a warm welcome at i2i. Stephen is so professional, knowledgeable and trustworthy. The range of glasses on display is fantastic and satisfaction is guaranteed.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Overdue Eye Test…

Visited today for a long overdue eye test at I2i.
I’ve been in the Howard Street shop many times over the last few years as both my wife and son come here for their glasses so the shop and staff are familiar.
Booked the test the previous day by telephone but their online booking system looks very easy to use.
Stephen was the optician who tested my eyes, friendly and professional and he then ran through my options very clearly with no upselling.

Sarah then helped with my selection of specs which actually proved easier than I expected as they had a superb range to choose from. Sarah also took time to pick out other options that were not on display too, very helpful and again no pressure upselling which I appreciate.
Selection made, my lenses were fairly straight forward and they had my specs ready to collect within a couple of hours same day.

Very happy with my experience and I highly recommend I2i, nice people nice specs 🤓.

5 November 2025
Unprompted review

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