Hypnia Reviews 713

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

As a company, Hypnia was very professional and responsive, so from that end things were very good. The ordering and delivery also went smoothly, but sadly this mattress wasn't for me. I was waking up... See more

Company replied

Rated 5 out of 5 stars

Super easy purchase, mattress arrived faster than the estimated delivery which was a pleasant surprise. We got the Supreme Wellness mattress and it was perfect to sleep on straight out of the box. All... See more

Rated 1 out of 5 stars

I bought the mattress over a month in advance and paid for the comfort delivery service to guarantee a specific delivery date and time. On the day of delivery, I went to check on the tracking of the o... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with the mattress and wished we had bought it earlier! The delivery was as expected, the first nights we had to get used at it and afterwards it was just perfect, no more back pai... See more

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3.9

Great

TrustScore 4 out of 5

713 reviews

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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Good quality for price

Good quality for price. Quick delivery

2 March 2026
Unprompted review
Hypnia logo

Reply from Hypnia

Thank you very much for your positive feedback!

We’re happy to hear that you are satisfied with the quality and the delivery. Enjoy your purchase, and please don’t hesitate to contact us if we can help you again in the future.

Kind regards,

Rated 5 out of 5 stars

Excellent quality

Excellent quality, great price and best delivery service

2 September 2025
Unprompted review
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Reply from Hypnia

Dear customer,

Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality, price, and delivery service.

Your satisfaction means a lot to us, and we truly appreciate your trust in Hypnia.

Wishing you many restful nights ahead!

Warm regards,
The Hypnia Team

Rated 5 out of 5 stars

Amazing product

Amazing product! Also when it comes to price-performance ratio. We are very happy with the mattress as well as the pillow.

11 August 2024
Unprompted review
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Reply from Hypnia

Dear customer,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with both your mattress and pillow, and that you appreciate the great price-performance ratio.

Your satisfaction means a lot to us — we wish you many more nights of deep, comfortable sleep!

Warm regards,
The Hypnia Team

Rated 1 out of 5 stars

Because of them changing the delivery…

Because of them changing the delivery date I had to cancel my mattress. Can't believe how hard it is to get my money back .I'm getting different excuses from them .iv rang them and even get told it is being sent today that was last week .now they replied to email saying things are going slow .

31 October 2024
Unprompted review
Rated 1 out of 5 stars

No matress after a month

I bought the mattress over a month in advance and paid for the comfort delivery service to guarantee a specific delivery date and time. On the day of delivery, I went to check on the tracking of the order, and it hadn't even been dealt with. When I rang customer services, they told me that the mattress was out of stock. There was not a single message or contact informing me of the problem, apart from the fact that I spent the whole morning waiting for a supposed delivery. Let's see how the refund process goes. I'll certainly never buy anything here again.

20 April 2024
Unprompted review
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Reply from Hypnia

First and foremost, I want to extend our sincerest apologies for the inconvenience and frustration caused by the issues with your mattress delivery. It's clear that we did not meet the high standards we set for ourselves or the expectations you rightly have as our customer, and for that, I am truly sorry.

Understanding that you arranged your schedule around this delivery makes the situation even more regrettable. It’s unacceptable that you were not informed earlier about the stock issue, and I completely understand how disappointing this must have been.

I want to assure you that we are looking into why this miscommunication occurred to prevent a similar situation in the future. Meanwhile, regarding the refund process, I am personally overseeing its expedience to ensure it is processed swiftly and without any further inconvenience to you.

If there’s anything more we can do to make this right, or if you have any further questions, please do not hesitate to reach out directly. We value your feedback and are committed to regaining your trust.

Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Very sweet dreams!

It’s incredibly comfortable. We’re sleeping so well, much better than the competition in same range and online providers.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Super comfortable mattress: Don't check anywhere else, buy from Hypnia

My entire experience with Hypnia was excellent. I mean from ordering the mattress to getting it delivered to my apartment - very professional! The mattress comes in a box (vacuum sealed, compressed and rolled). It is recommended to air the mattress once out of the box.

About the mattress: I was looking for a new mattress which is firm and not too soft and Hypnia was the right choice for me. I mean I was a bit skeptical to order a mattress online, but the great reviews and nice product description was enough to convince me to buy it.

The mattress is perfect. It's firm but not too hard, great for the back and lower back. I'm very happy with the purchase and I can recommend anyone who's looking to buy a mattress to go for it. Don't think twice!

Size: 160x200 cm
Product: Original Hybrid Mattress

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer care experience

Excellent customer care experience. Got a response the day after I emailed them to ask about a switch on my mattress. There was nothing wrong with the mattress, we just wanted to try something softer. Which is now on the way!

29 August 2023
Unprompted review
Rated 1 out of 5 stars

Supreme Wellness Mattress

Spent almost a thousand for a mattress and we received the mattress with rust stains. Do not believe these comments. 0 customer care. I tried to contact with them but failed. Good luck!

4 August 2023
Unprompted review
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Reply from Hypnia

Hi Firat,

We have received your email and we are waiting for a response on your end to our message sent Saturday at 15.49h. Please check your spam, sometimes messages und up in there. Thank you in advance.

Rated 4 out of 5 stars

Great customer service

Great customer service in terms of returning orders and exchanging! Delivery service could be a bit more speedy for the standard. Thanks

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Spent over 2 months now trying to get a…

Spent over 2 months now trying to get a new mattress or otherwise as part of their "guarantee" - do not trust this company, they will repeatedly say it doesn't meet the definition for their guarantee even with a tape measure in the photo.

Absolute shameless, will have to take legal action to enforce a 15 year guarantee, after parts of the mattress are unusable after just 3 years!

Unless you want to buy a new mattress every 3 years, or make a small claims court claim every 3 years, then just buy from a better company.

Having to use pillows to make the mattress sleepable on as you just end up in a massive condensed gap in the mattress which takes hours to rebound.

Requested company is added to Resolver to resolve the dispute without having to pay for a court fee (which is next step) so if others have similar problems and see this try Resolver.

19 May 2023
Unprompted review
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Reply from Hypnia

We are sorry to hear that the product does not convene. Could you provide me with your order number such as that we can get to the bottom of this?

Kind Regards

Rated 5 out of 5 stars

Easy purchase, easy first night's sleep

Super easy purchase, mattress arrived faster than the estimated delivery which was a pleasant surprise. We got the Supreme Wellness mattress and it was perfect to sleep on straight out of the box. All round one of the smoothest mattress purchases I've ever made.

9 March 2023
Unprompted review

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