Hyper Host Digital LTD Reviews 164

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Like many others here I took up their lifetime deal for 10 sites. I believed I had found a service that was helpful having talked to their support team a few times in the past 11 months. Howeve... See more

Rated 1 out of 5 stars

I also bought lifetime deal before sometime and now got an email they are closing down, asked for refund but got a reply that they cannot refund for orders before 1st April 2025. They are big scammers... See more

Rated 5 out of 5 stars

Amazing Service, even on their base Web Builder plan 99c per month, that included all tools to build and host an active web site with content caches around the world. I also purchased their Tripple L... See more

Company replied

Rated 5 out of 5 stars

I am using similar hosting service from 3 providers. Hyper Host is the most pricy one; but still, I tried the 3 sites ltd plan. Then I realized that hyper host actually gives each site a unique... See more

Company replied

Company details

  1. Web Hosting Company

Written by the company

Hyper.Host is a UK-based company founded in 2017 with a goal in mind to make website hosting accessible and affordable for small and medium-sized businesses all around the world. We believe that everyone should be able to have a strong online presence, regardless of budget constraints. We offer a wide range of shared hosting packages and customization options to ensure you get exactly what you need. We also understand that customer support is key to a positive hosting experience. That’s why we offer round-the-clock support to ensure you always have someone to turn to when you need assistance. Our support team is friendly, knowledgeable, and always ready to help, no matter the issue.


Contact info

2.9

Average

TrustScore 3 out of 5

164 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I purchased a Lifetime Deal (LTD) for…

I purchased a Lifetime Deal (LTD) for an unlimited hosting package. I have purchased the same from other companies and I have found Hyper Host to be far superior in service to the others I have tried. The Hosting Platform performs well in testing.

28 December 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Thank you, Casey, for your gentle 5-star review! We're glad we have met your expectations.

Rated 1 out of 5 stars

I had bought a lifetime deal on…

I had bought a lifetime deal on dealify. I redeemed my codes immediately; a password was never sent or any communication from you arrived in my inbox.
I wrote you two emails to help me get this sorted and nothing happened.
Today I found a bill in my inbox for £19 per month for the windows plan which I never signed up to. I assumed an account was created in my name, so I went to reset the password, and it worked. I was in an account I never received login details for, in the wrong package, and getting a debt I never agreed to.
I requested the wordpress ltd plan. I am not receiving responses from you. You are using my details to create invoices for services I never agreed to, and I am still not getting what I paid for. Not even a decent response in trust pilot? This company is a joke! Total scam

What is wrong with you?

28 December 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Thank you for your feedback, Eduardo Vanegas
We are sorry to hear about your experience.
Please check your email so we can solve this problem.

Rated 1 out of 5 stars

Hyper.Host was a nightmare for WordPress hosting

I tried out hyper.host for hosting my WordPress websites. It was a nightmare! The migrations were a mess and the migrated and new WordPress websites I set up on hyper.host wouldn't work. Just glitch after glitch, error after error. I gladly went back to Hostinger. Hyper.host is not for you if you're serious about having reliable WordPress hosting.

21 December 2022
Unprompted review
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Reply from Hyper Host Digital LTD

Thank you for your feedback, Melissa Bienvenida

Our most sincere apology regarding your issue, we know how important your time is.
We have a high-quality standard for the service we offer, and you shouldn't have experienced this situation.
We want to fix this situation and help make things right for you.

Please send us your contact info at https://cp.hyper.host/customer-support and the best way and time to contact you.

Hi, Melissa Bienvenida
Thank you for your feedback, and sorry that you had a less-than-satisfactory experience.
At Hyper.Host, we do our best to provide the best service available.
We're keen to improve our services, and your suggestions are essential in this process.
We see that you are back at Hostinger. We wish you the best of luck in your business. We hope you give our service another chance.
Happy New Year

Rated 1 out of 5 stars

Scam or Fraud

They do not support properly, more than 1 month with an open ticket and no response so far.

This unlimited purchase business is a bust. I ended up hurting myself because of this company. Stay away from this hosting company.

7 December 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Thank you for your feedback, marcusaurelio

We are sorry to hear about your experience, and that we didn't meet the level of service you deserve.
We appreciate you reaching out so we can improve our service even more.
Our team is dedicated to delivering excellent customer service via Support tickets and Live Chat (as stated on our website), and we strive for 100% satisfaction with every query.
To help clear things out, please send us the user name you signed up with at https://cp.hyper.host/customer-support, so we can take proper action in the right direction.

Rated 4 out of 5 stars

I bought the Lifetime deal over a month…

I bought the Lifetime deal over a month ago (05/11/22) and so far I am happy with their hosting service and their customer service. I moved 10 of my small websites to their platform and they have worked diligently on my tickets and have been extremely helpful whenever an issue appeared that was outside of my control. Their CP has almost all the features you need to run your business website but the reason I give 4 stars is because their CP is a little bit clunky and I did have a few issues that I haven't had before with other providers but they were prompt to reply and work on most of them. I just hope they stay in business for a while and this is not part of a pyramid scheme where they take the money and run away afterwards due to not being able to cover overhead expenses. I will change my reveal (hopefully to a 5 star) in the future as I have more experience with their platform.

14 December 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Greetings Cisco,
Thank you for your feedback; we are happy you are satisfied with our service.
Hyper.Host has been in the market for a couple of years now, with the goal to provide the best service possible for our customers and to continue improving our system to become at the top of the market.
Thank you for putting your trust in Hyper.Host.

Rated 5 out of 5 stars

I am happy to purchase Hyperhost

I am happy to purchase Hyperhost. Its very easy to use and fast also.
I just want to know I am using 10 website package can I upgrade this to Unlimited one. Please help

29 November 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Hi, Thanks for your review :)
Yes, you can upgrade from any package to the higher level.

Rated 5 out of 5 stars

Great service, fast hosting, reasonable pricing, good customer service.

I bought a WordPress host from Hyper.host a while back, but I wasn't sure about the quality of their hosting and support because their prices are extremely reasonable. I set up a test website, and to my surprise, the performance is better than my own cloud hosting, which is amazing. A couple of days ago, I had a question about the hosting, and they answered within hours. They resolved my problem and overall I recommend them for both development and personal use. Great service!

24 November 2022
Unprompted review
Rated 5 out of 5 stars

100% working for me since 2018

I've been using Hyper Host since its first steps back in 2018 and so far, I can only say that I'm doing great. Freedom of action with all the websites I have hosted with them and no problems in the continuity of the service.

17 November 2022
Unprompted review
Rated 1 out of 5 stars

I absolutely HATE this hosting company!

I absolutely HATE this hosting company!

Yes those are strong words but if you know the hours, days, weeks & months of issues and incompetence & ultimately loss I've suffered you would know that I'm being very kind...

I'll stop right there, I'm tempted to vent but that won't get the attention of the company - because as others have said, the support is either useless or absent.

So this my friend is for those of you thinking you'll get a good deal and just wanted to read through some reviews for peace of mind.

BE WARNED - pay another company whatever it takes and forget you ever heard about Hyper.Host.

#Hyper_Pathetic

15 November 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

We truly apologize for your negative experiences with our hosting company back in 2022. We understand the frustration you must feel after having to deal with incompetent support and suffering losses as a result. We assure you that we take your feedback seriously and have made significant changes to our management system and rebranded as a company.

We want to invite you to try our services once again, as we are confident that we have improved our services and customer support to better meet your needs. We understand that we may not be able to fully regain your trust, but we hope that you will consider giving us another chance to show you that we are committed to providing the best hosting services possible.

Thank you for taking the time to share your feedback with us, and we hope to have the opportunity to regain your trust in the future.

Rated 5 out of 5 stars

Seemed too good to be true, but it's not.

I bought a lifetime unlimited package, and after I bought it I found out that it wasn't the right package (it was Linux, instead of WordPress). Tech support was fast to respond and super-helpful and they converted the package at no extra charge. Since then, I have been building staging sites there and all has gone really smoothly. I'm very happy that I bought this hosting - it means I will be able to close out my other three hosting companies, and pay far less for faster sites.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

I am migrating all my websites to Hyper…

I am migrating all my websites to Hyper Host and it has been a great success. I have the Unlimited Webs plan for Wordpress and one of the great advantages is the no need for plugins like WP Rocket or services like Cloudflare. In addition, the prices are very competitive.

Without a doubt, highly recommended.

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Worldclass hosting + Outstanding support

I wish TrustPilot let me give Hyper.Host way more than 5 stars.

From my personal experience, Hyper.Host is superfast and very reliable. They are also generous with their plan - unlimited everything!

Their CPanel is simple and easy to use with no learning curve. I used to use a regular CPanel from other hosts, once I switched to Hyper.Host CPanel, I would never want to go back to a regular CPanel.

Their support is superb. Hyper.Host has always been there to help me. They don't just give suggestions, they come up with optimized solutions I feel truly supported by them. I have never experienced such an amazing level of support.

After being with Hyper.Host for a while, I have decided to cancel subscriptions with other hosts. Hyper.Host is now my go-to host for all my websites.

30 September 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely NO SUPPORT.

Absolutely NO SUPPORT.
I have a ticket old as 1 month. I sent in between several emails from me, but absolutely no answer.

Even if you ask on their main page on the chat. No one! This company seems dead!

This company is NOT GOOD for business, as you can't count on their support at all.

Sept-03rd-2022-NOTE AFTER Hyper.Host answer :
It is NOT TRUE that this is unusual and that your support is very responsive. I'm with you since more than a year now, and this is happening EVERY TIME! I told you soooo many times that this is not normal! I have to chase you for weeks before getting an answer and if you react is because I write a review, which is a shame. Your platform is great, but your support is absolutely crap. And for a company, this is not viable. Maybe this is because I have a lifetime deal with you and I'm therefore not an interesting customer anymore? Not correct. Concerning my tickets numbers, I sent them already several times on your helpdesk interface. So you already have them. But here they are again 861564000 (8 days without answer) and 859644000 (60 days without answer!!!)

Sept-06th-2022: 3 days later... still absolutely NO SUPPORT !

3 September 2022
Unprompted review
Hyper Host Digital LTD logo

Reply from Hyper Host Digital LTD

Hi Queviko,

Apologies for the inconvenience. This is very unusual with our team, as we're always very responsive.

Could you please send your ticket ID to support@hyper.host so we can review this immediately?

Thank you.

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