I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more
Company replied
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See what reviewers are saying
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more
Company replied
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more
Company details
About HYLUS
Written by the company
HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.
Contact info
U.A.E.
- info@hylus.com
- hylus.com
I bring the board to closings
Uploading your logo as a graphic is a great marketing idea. I bring the board to closing for photo ops!
3 December 2021
Great job
Great job, super quick! (Could be a little faster on getting back to customers by email, but everything worked out, so super super glad!)
1 December 2021
Fantastic service
My product was shipped and delivered so quickly.
Really happy with the service.
The product I ordered is a gift and it was packaged safely. Can’t wait to give it to the recipient, they will love it!
29 November 2021
First time Hylus!
Beautifully designed and made of a unique item. Super fast delivery to Athens, Greece. Preparing my second order from Hylus!
22 November 2021
Great service!
As one board came down the wall and got broken we received a free replacement! Super service, very friendly!!
16 November 2021
Unprompted review
Nice product. Poor customer support.
I am satisfied with the product.
However, I’m not satisfied with customer support. Very late with shipping updates: only after a 1-star review here.
15 November 2021
Reply from HYLUS
Hi Frank,
Thanks for your valuable feedback.
We've responded to your inquiries this morning, and also sent an email with your tracking information. Your UPS tracking number is 1Z8V6R726820407337 - scheduled to be delivered tomorrow. Your custom skateboard was shipped in 8 business days, in line with our 5-10 business days shipping time guarantee.
EDIT: We're glad you are enjoying your HYLUS products, but sorry to hear you weren't satisfied with our support, and will be passing this feedback onto the team.
Kind Regards,
HYLUS Team
Awesome product.
The boards look fantastic on the walls, good instructions on how to set up.
15 November 2021
My goods have still not arrived and…
My goods have still not arrived and after numerous attempts to contact no one has come back to me, very disappointed with the service.
13 November 2021
Unprompted review
Reply from HYLUS
Hi Michael,
Thanks for your valuable feedback.
UPS unfortunately wasn't able to deliver as there is no house number in the address given when purchasing.
We have reached out on Nov 7, and yesterday again to confirm your correct address, so we can redeliver free of charge. Leaving multiple one star reviews unfortunately will not advance your case. As soon as you can provide us with that info, we'll be able to proceed.
Kind Regards
HYLUS Team
Great site and fast delivery
11 November 2021
Happy with product
Had an issue and a few hiccups. Luckily Hylus was receptive to my issues and made it right. Overall satisfied and the board looks great hung up on the wall in my sons room.
10 November 2021
Reply from HYLUS
Hi Shannon,
Thanks for your valuable feedback.
We market our items as Acrylic Glass everywhere on our website. The first image a visitor can see when visiting hylus.com states "Welcome to HYLUS Acrylic Glass Wall Art". We don't mean to be condescending, this is just a fact.
We apologise, we weren't aware of your situation when you reached out to us originally 2 days ago, there is no mention of you being 9 months pregnant in your original message. You received our standard response as your order was deliered almost a month ago. Of course considering your situation we will be making an exception and sending a free replacement board to you, as we've aleady mentioned to you in an email today sent by our Customer Services Executive Sara - this email will be in your inbox.
We do send out free replacements for products which arrive damaged in all cases, provided it is communicated with us within a reasonable time period after the delivery date, this is standard practice and consumer law, which we follow.
Fell free to reach out to us via email if you need any further assistance.
UPDATE: We're glad we managed to solve this issue for you. Don't hesitate to reach out if you need any more assistance.
Kind Regards,
HYLUS Team
Really gorgeous “This is not Hermes” product
Really gorgeous product. Well made. Amazing minimalist bracket.
Very very happy with the Hermes board. This is not Hermes
Everyone comments on it.
7 November 2021
Not that I was expecting
The delivery was great, however I though the quality was better considering the high price, the paint behind the acrylic was chipped in some parts.
6 November 2021
Reply from HYLUS
Hi Oscar,
Thanks for your valuable feedback.
Our customer service team has reached out to you on Nov 8 to ask for images of the damage. As soon as you can provide us with that, we'll be happy to ship a free replacement to you.
Kind Regards
HYLUS Team
Excellent service 😁
1 November 2021
Fantastic piece of art!
Fantastic piece of art!! Fantastic delivery!! Ordering a second piece now!
30 October 2021
The shipping tracking was never sent
The shipping tracking was never sent , not sure what to expect
18 October 2021
Reply from HYLUS
Hi Luis,
Thanks for your valuable feedback.
I've had a check with our Customer Service Executive Sara, who confirmed to us that your package was successfully delivered Oct 12.
It looks like UPS has delayed your package's way due to being held up at customs for little while, but managed to deliver at the end.
We apologise for this inconvenience on behalf of our delivery partner, and hope you're enjoying your HYLUS products! :)
Kind Regards,
HYLUS Team
Happy customer
Great cool product. Looks better at home than on your site. Very happy with the ease and efficiency
Regards
Jonathan
HONG KONG
8 October 2021
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