I used this company for the first time for purchasing Harveys block salt. I found them to be THE most efficient yet warm & friendly, they give a personal service like I've not received from any other.... See more
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Not normal for me to award someone 5 ##### but this company were more than polite thought reasonable price , more than efficient , even helped me secure a part of the newly installed C Heating ta... See more
Company replied
We experienced another aspect of Hydroworks today as they moved our existing softener to our new house.. Alex was on time and as usual, was immaculate.. the procedure went like clockwork.. des... See more
Hydroworks ER Longley is a rare company in terms of customer care. From the moment you make contact you get a personal reliable and polite service. The work is estimated, agreed and delivered on time... See more
Company replied
Company details
Information provided by various external sources
WATER SOFTENERS AND DRINKING FILTERS supply and installation covering Kent, London, Sussex and East Surrey.
Contact info
Unit 3,, ME13 0LN, Faversham, United Kingdom
- 01304 606100
- hello@hydroworks.co.uk
- hydroworks.co.uk
4.9
Excellent
139 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Quick delivery and pleasant delivery…
Quick delivery and pleasant delivery man!
27 November 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mr Moseley
Many thanks for taking the time to give us a 5-star review on Trustpilot. Your feedback is so very important to us
Our very best
Laurence and the Team at Hydroworks.
Good price and service
27 November 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mr Amos
Thank you for taking the time to give us a 5 Star Trustpilot Review. We very much appreciate this.
Our very best
Laurence and the Team at Hydroworks
Excellent service- quick and reliable!
27 November 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Lynn
Thank you so much for taking the time to reward us with your 5 Star review. We very much appreciate your kind words.
Our very best
Laurence and the Team at Hydroworks.
Friendly efficient service
Friendly efficient service, clean and tidy too
25 August 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Euan for your 5 star review and comments, we do appreciate. Assuring you of our best attention at all times. The Hyroworks Team.
First stop for water softeners
Laurence, Fiona and Gavin are helpful, efficient and experienced in their individual roles within the company. First rate company I have no hesitation in recommending the company.
14 August 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your very kind review, we really do appreciate your comments. Assuring of our best attention at all times. The Hydroworks Team.
Simply amazing product which has changed my life!
After many years of suffering with eczema we decided to invest in a water softener after this was recommended to us by a friend who said this could improve my skin condition.
We called Hydroworks and Laurence came to our home and did a comprehensive demonstration and showed us the difference between hard and soft water. We were really happy with his personalised approach and therefore we decided to go with Hydroworks to complete the installation.
The installation was completed professionally and without any disruption. It took a few weeks for me to notice a difference in the feel of the water but I guess this was due to the limescale flushing through and out of the system.
After about three weeks the difference was clearly noticeable and having a bath made the water feel silky and smooth.
After about six weeks I started to notice an improvement in my skin and my eczema started to clear up. Due to the difference in now having soft water I am not able to manage my eczema through only having to use moisturisers which means I am no longer reliant of potent steroid creams and I never thought this could be possible!
Whenever we stay away at hotels I immediately feel the difference in the water quality and the adverse effect this has on my skin. I would defiantly recommend a water softener to other people with skin complaints and I cannot recommend Hydroworks enough due to the personal service which we received from Laurence and his team.
Thank you for making such a difference to me and for helping to improve my skin condition!
Gary
11 August 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Gary for taking the time to review your experience with Hydroworks ER Longley, this is very much appreciated.
We are delighted that having a water softener has made such a difference to your skin, which is one of the huge benefits of having softened water.
Assuring you of our best attention at all times.
Our very best
The Hydroworks Team
Water softener installation in Horsham
Hydroworks did a good job of selling and installing a Harvey's water softener for us and we are pleased with the outcome. I would have given 5 stars but for one irritating issue, Where the outside wall was drilled from the inside for the softener overflow pipe, quite a large piece of the face of a brick in the outside wall was knocked off leaving an untidy appearance. If the outside wall could have been drilled from them outside, this might not have happened.
5 August 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Stuart, Thank you firstly for taking the time to write a review for us. I do appreciate it.
Now, on to the brick. I am very disappointed to hear that there is a damaged brick, and so we will fix that. I will get in touch and we will organise to get that brick replaced. Thank you for letting us know. My very best, Laurence
We bought a water softener
We bought a water softener, they did the installation and the service was excellent. I would recommend this Company to anyone
Vincent O'Doherty
25 July 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Mr and Mrs O'Doherty for your very kind review and recommendation, it is very much appreciated.
Assuring your of our best attention at all times.
The Hydroworks Team
Reply from Hydroworks ER Longley
Thank you for your lovely comments about our service, it is very much appreciated.
Assuring you of our best attention at all times.
The Hydroworks Team
I had my water softener fitted by Hydroworks ER Longley LLP
I had my water softener fitted by this company on the recommendation of my parents who were very happy with the level of service they received in having their own water softener fitted. Suffice to say I was also impressed with this company and the quality of the product, fitting and after-service. Highly recommended.
24 July 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Lisa for your kind review and recommendation, it is very much appreciated.
Assuring you of our best attention at all times.
The Hydroworks Team
Great Company!
Just received my Salt Order - this is a great company. They are professional and the service is excellent. Highly recommend them.
15 May 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Christine for your kind review.
Our very best
The Hydroworks Team
Awful costumer service. I emailed them through their website…
I emailed them through their website and nobody came back to me. One of the number on their website doesn’t exist and I rang them and they took my details and the receptionist told me that somebody will ring me back. I waited for two days and rang them back and they took my details again and promised that this time somebody will ring me back. After 3 days waiting I have given up
2 May 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mr Shaffie
Thanks for your review. I am sorry if you feel we have let you down. I did email you on Monday after your initial website request which was received on Sunday with details of the Sintra RO system you asked for, and attached the brochure for your perusal. I wonder if perhaps it went into your junk mail filter? We are very mindful that attachments can cause emails to get filtered out as 'spam', and are setting up a new system to send customers links to web pages instead. Clearly, that hasn't come soon enough in your case. I am sincerely sorry if there is some confusion, and assure you of our best intentions. Please do call me on my mobile if you wish to speak to me directly. We have checked our website and cannot see a phone number that doesn't exist - perhaps you can tell us which number isn't working?
I will forward the original email minus the attachment so that you can remain confident that the information I am stating here is correct. My very best, Laurence
Informative and knowledgeable .and…
Informative and knowledgeable .and reliable staff. Would definitely recommend.
2 May 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Terry for taking the time to review us, your business is very much appreciated.
Our very best
The Hydroworks Team
Extremely efficient process from start…
Extremely efficient process from start to finish.
Excellent fitting
Highly recommended.
25 April 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Mr Falconbridge for your review, we are delighted that you have found our service to be efficient and would recommend us to others.
Assuring you of our best attention at all times.
The Hydroworks Team
Friendly and efficient company
Friendly and efficient company, very pleased with my water softener.
25 April 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Mrs Best for your review and kind comments, we are glad that you are pleased with your water softener.
Assuring you of our best attention at all times.
The Hydroworks Team
Great service and cheaper salt!
25 April 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you Jacqueline for your review, we really really appreciate your business and are glad that you have found our prices competitive.
Our very best
The Hydroworks Team
Great product and customer service
Great product and customer service, I should have had one fitted long ago. Money well spent.
4 April 2018
Unprompted review
Reply from Hydroworks ER Longley
Dear Mr Norris, thank you for your review, we are glad that you are enjoying the benefits of softened water.
Our very best
The Hydroworks Team
Nice friendly people with that personal…
Nice friendly people with that personal touch. Nothing is too much trouble. Best for salt prices too.
4 April 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your kind comments in writing a review on our service, it is very much appreciated.
The Hydroworks Team
A very good service
A very good service, very thorough and detailed regarding the fitting, how it would work and what it would mean for our family.
Very pleased with the product too :)
29 March 2018
Unprompted review
Reply from Hydroworks ER Longley
We are so glad that you are pleased with your water softener, thank you for your kind comments.
The Hydroworks Team
Exceptional
Exceptional, extremely professional service. Not too many companies these days deserve this kind of comment. I would recommend Hydroworks without hesitation.
28 March 2018
Unprompted review
Reply from Hydroworks ER Longley
Thank you for your kind review Mr Crawford, we are glad to have been of service to you.
Assuring you of our best attention at all times.
The Hydroworks Team
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