Hydrohealth Reviews 

Beware this company! Bad customer service experience!

I was enjoying my Hydrohealth bottle when it suddenly stopped working. I contacted customer service and they responded right away. Turns out the problem was me! It was a simple fix and I'm back to enjoying my bottle of water several times each day. Great Company. Great customer service!

It’s only been a week since I have started using it.. it took awhile to receive it and I still am deciding if it is helping me. I have end stage kidney disease and I get my labs in the beginning of September.
I hope I see some improvement in my numbers🤞, So far it seems to be helping with my bowels💩🤭

I love how the water taste. It makes me want to drink more.
Luckily I do not have any kidney or liver issues. Hopefully using the bottle will prevent issues in the future.

I ordered this bottle about 3 years ago, when the hydrogen water fad first hit the U.S. I was skeptical about the product and company at first, but both have proven to be great to work with. I feel better using the bottle daily, everyone asks about it because of the amazing look it has while the lights are on. After over 2 years of use everyday, my charge port got a shirt in it, and Hanaah at customer service helped me out and im now reordering 2 more bottles for family members. Ill be looking for a hydrogen pitcher if the company makes one. Thanks Hannah!

I had some questions and concerns about my bottle but the customer care team what very attentive and eased any concerns I had. I so appreciate good customer care, that says a lot about the brand and their commitment to providing an excellent product.

If you buy HydroHealth through Paypal, they lock you into TWO (2) recurring subscriptions (one for drops and one for tablets) that you only find out about when you are charged. They use a cheapo delivery service (GOFO Express) that took 6 weeks to deliver their package. In the Paypal system, their Pro Bottle costing $149 is listed as $99 so that if you did refund it via Paypal, you get cheated out of $49. Their customer service only cares about whether or not you have opened a Paypal case on them. FYI, this review is about hydrohealth.co Buyer beware.

I’ve had my hydrogen bottle for several months now and unfortunately, I dropped it and it broke. I was very upset because I think it is really improving things for me. I have kidney disease and this makes it much much easier for me to consume the amount of water I should. When I reached out to the company to ask, if there’s anything I could do they offered me 50% off on a new bottle. I am very thankful for this offer as I am ordering another one.

Credit card was charged immediately on April 29 and bottle was not shipped
until May 19. Bottle lights up but does absolutely nothing. Sent picture and video twice and asked for a refund
starting on June 2 shortly after received.
I have received nothing and definitely consider this company a scam!
Bonnie Koshollek

Now they have charged me for product that I paid for on May 24,2025. I am still waiting for a positive response from Hannah.

My father heard great things about hydrogen cups so I ordered both of us one. The first issue is that they took a really long time to get to me and that’s because they came from China. I had absolutely no clue they were not in the US. One of the cups leaked right away. I emailed a video and was told a replacement was being sent. While waiting forever, the other cup began to emit a strange, off putting smell after cycling so I did some research that basically said it’s most likely due to poor/low quality parts and not the high-quality like the website claims. In fact, it’s possible that this water could actually be harmful depending on exactly what’s going on with it from what I read online. After researching that plus the fact that they came from China, I emailed and told them I wanted to return them for a refund and why. They immediately responded offering a 50% refund and I could keep the cups. Because the price was around $175 and the cups were going in the trash, I refused that offer and told them I wanted to begin the full refund process. I wanted specific details about the return process, but all they would give me was an address. Zero instructions. I repeatedly had to ask the same questions via email and I would get asked the same question over and over as if they weren’t even reading the previous emails. There was a ton of back-and-forth. I would write paragraphs basically and they would write a couple sentences. Then once they finally told me the 60 day refund window had passed, I realized that’s probably why they kept prolonging the emailing back and forth. I disputed that by saying it wasn’t fair because I’ve been trying to return them for a long time. Finally, I filed a dispute with PayPal and suddenly Hydro health knew how to speak up in their emails with detail. Imagine that! They had an attitude and threatened that if I didn’t stop the dispute, they were gonna file a claim or something. They’re saying they provided the address and I never sent the cups so it’s my fault. But no legitimate company does returns that way. And if you look at other reviews on this website, you’ll see people return the cups and never hear a word or get their money. That’s exactly why I didn’t ship them back until I had details in writing, which I never got. Also, you will notice on their website there is very little company info or even a place to log into your own account to track orders or start returns, etc. If you call their phone number it’s a busy signal. So you’re only option is email. Also real customers like me cannot leave a review at all on their website but somehow they have hundreds or thousands of excellent reviews. Now, the replacement cup shows up in the mail before the dispute, which is when I had had enough! The cup was packaged completely different, made different and looked different than the first ones. And can you believe it leaked worse than the first leaky one?! It even came from a US address rather than the china address, but still took so long. Anyway, PayPal immediately closed the dispute in favor of the seller due to it being past 30 days. I called them because I wanted to explain that I had been trying to work something out with the seller, but after excessive emails, I still wasn’t helped. PayPal recommends that I dispute with my credit card company, which is what I’m going to do next. Do not get scammed guys. All of these things are red flags, and I should’ve paid more attention before ordering. You can even tell by their snarky, dishonest responses here on trust pilot that they are not professional.

I was never sent free cooling Sleeve. I received a package with just the hydrohealth product. I spoke numerous times with Hanna from customer service and no help provided. Convo went in circles. Terrible customer service. Product ok. But will never buy from them again. I feel scammed by them. Your reply is totally false. You never sent the sleeve. If you had I would have never threatened to open a dispute or return the bottle. That only happend after numerous emails and attempts to have you send me the cooling sleeve. Anyway, don't care to ever deal with you again. Keep your cooling sleeve and your lies. People will know the truth once they deal with you and hydrohealth, Hanna!

When my bottle stopped working, after a few emails to you,I received a new bottle. I received printed instructions with the second bottle on how to use the bottle and recharge it for the best result which was great i.e. how to charge it and how to set the bottle to making hydrogen water. No need to go online.Thank you for sending me the new bottle.

My bottle was mistakenly knocked into dishwater and it never worked again. Mind you the charge outlet has a rubber covering. Hannah told me she would give me 20% towards a new one. That will never happen when I only had this one about six months. Also the rubber ring in the top kept falling out.
The date is the approximate date.
After posting this review Hannah sent me a message that I admitted I caused the malfunction. I replied my disagreement. I purchased your $67 bottle with protective covers and a few seconds in water should not have caused it to not work again. So no it was not my fault.
And you are lying as I just noticed you said that I said it was placed in water. I stated I mistakenly knocked the bottle into the water.

I absolutely love these water bottles! They are easy to use and clean. I purchased them after my cardiologist recommended I begin drinking hydrogenated water to help improve my kidney function. I haven't had bloodwork done since I started using them, but I'm anxious to see what my kidney function numbers look like. I truly feel these numbers will be improved. Regardless, I do love using the bottles and drinking good, healthy water. Using the bottles has made me much more aware of how much water I drink daily, which is a good thing. Now, I look forward to having my first bottle of water each morning to start my day off right! The customer service team is superb and readily help you with any questions or concerns. I have recommended these water bottles to my family and friends. One of the best purchases I've made in a good while.

they promised fast shipping but did not deliver for over a month. When it arrived the bottle leaked immediately. Their website says 60 day satisfaction guaranteed but there rep Hannah said their refund policy is only 7 days. Everything about this company is a fraud.

I’d actually give it a zero. Bottle arrived leaking and reached out and sent receipt and videos and company no longer even replying to me. I am going to follow up on my credit card fraud team to get reimbursed.. don’t buy from here it’s an absolute pain just throwing your money away if there’s a problem and it’s not cheap. Many other company’s out there!

Very good support

DO NOT BUY FROM THIS COMPANY. I used the bottle for the first time and got a few more uses over the next few days. The very first time I tried to charge the bottle, the charger would not stay connected. I tried for about 5 minutes but it would not charge unless I physically held the charging cord in the bottle. I wrote for a replacement and the company said no refunds after 72 hours. I did not need a charge in the first 72 hours so how would I have known it was defective? There are much better bottles out there for 1/3 the price. DON'T WASTE YOUR MONEY.
*** response to Hydrohealth - the second bottle was inadvertently ordered and never used. I gave the second bottle to my son when he got back from college. The first bottle works fine. The second bottle has not worked from the end of the first charge (three days after the first use). This bottle was defective from the first charge - don't try to change the facts. So I guess you are taking the position that the bottles work 50% of the time. Not a great marketing line. Anyone who decides to buy this as a gift or waits three days to try it is totally screwed under your policy. BOTTOM LINE - SHOP SOMEWHERE ELSE. And also - the phone number provided on the website does not even work.

I've had my own HydroHealth bottle for about 6 months and love how the water quickly replenishes my body after working hard outside, and it doesn't make me feel bloated like regular, purified water does. I recently bought one for a friend who has decreased kidney function; however, when it arrived, there was a small leak at the base. I immediately contacted the company, and a new bottle is on its way. This company's customer service support has been stellar, and I'm very grateful for their help and for a great product.