Hydrohbottle Reviews 

538
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful support team, noting that customer service representatives consistently go above and beyond to resolve any questions or unexpected issues quickly. Many people discuss the wonderful quality of the water bottles, sharing that they feel much more energetic and experience improved daily hydration routines. Though some reviewers were not happy with defective items, mentioning frustrating difficulties with malfunctioning replacements or leaking parts. Other individuals also noted unexpectedly high return shipping costs or felt that the device did not provide the expected results.

What people talk about most

Product

Consumers find product to be positive, highlighting increased energy levels, better sleep, and an overall... See more

Customer service

People report positive experiences with customer service, frequently highlighting outstanding support and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the water tastes refreshing and that the bottles... See more

Service

Customers had positive experiences with service, frequently highlighting first class assistance and quick... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE This Product! First-I drink at least 3 Hydroh bottles a day and within a week began to notice an increase in energy and my afternoon Naps were NO Longer A Must! I couldn't believe it! Second... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 Hydroh bottles for me and the wife. After waiting 2 months i put a comment on social media about not receiving my order thinking it was a scam. I immediatley received a reply from Hydroh... See more

Rated 5 out of 5 stars

I would like to give my sincere appreciation to customer support for replacing my Hydros bottle after breaking the glass portion of the Hydroh. Not to many companies will go that extra mile for the co... See more

Rated 5 out of 5 stars

I contacted Hydroh customer care team after my machine stopped working properly. I sent a video, carried out their suggested fix and sent the follow up video showing no improvement. Amelia ,who had be... See more

Company replied


Company details

  1. Bottled Water Supplier

Written by the company

Hydroh is about providing a holistic solution to your overall health. We aim to make the step of getting healthier easier through producing hydrogen water. Our goal is to make living better; or in other words, make you feel better in your day to day life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

538 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(538)

267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feeling great with every glass

I've been using hydroh bottle for a while now. I wake up every morning and have a glass, and one more before bed. Products are solid and the customer service is on point. Highly recommend 👌

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I have been using my Hydroh bottle for…

I have been using my Hydroh bottle for about 2 to 3 months with no issues.
My bottle then ceased to operate, wouldn’t turn on and wouldn’t charge.
I sent an email to their customer services explaining the issue and they requested a couple of photos of the bottle and a small video showing charging was not possible.
The very next day they arranged a new bottle FOC. Customer services in my experience were very quick to reply and sorted the issue very effectively and efficiently without any fuss. Very pleased.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I genuinely appreciate this product and…

I genuinely appreciate this product and the exceptional customer service team. Unfortunately, I accidentally broke my bottle due to user error. Despite this, they went above and beyond to provide me with a replacement. I truly value their thoughtfulness and understanding, as they could have easily taken a cold, policy-focused approach. Instead, they chose to be compassionate and accommodating, and I sincerely appreciate their decision. This hydrogen bottle works, and I’ve not only increased my water consumption but also noticed a significant improvement in my energy levels, skin brightness, and digestion.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Finally something that works!!!!!

I must say I have more energy and my water taste to clean. They're customer service is impeccable!! I had an issue with the generator coming on. Nick jumper right on it and issued me another bottle. With all the scams out there, it's good to have a product that does what it says. And to have a customer support team that stands behind the quality and longevity of it's product. I'd had mine for a little over a year with no issues but they shipped me another one right away.
Thank you Nick and the rest of the Customer Service Team, Great job!!!

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Hydroh Water and it's Effects

The first thing I noticed after drinking hydrogen water was my vision. Everything began to come in clearer.
I have also noticed that all of the aches and pains I awake with are not as sharp as they used to be.

I will continue to use hydrogen water as a regular part of my daily routine.

This company stands behind its products and I will be ordering more as gifts of healing for others.

Thank you so much Hydroh for the gift of healing.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was having issues charging and thought to reach out for advice, your team answered all my questions promptly.
After trouble shooting I found it was my charging block.
Thank you so much for great customer service.

9 February 2026
Unprompted review
Rated 3 out of 5 stars

Not worth it for us.

This product ultimately wasn’t worth it for us. When the bottle arrived, it was wet, and the instruction sheet was also damp. My husband was convinced it was used, so I contacted the company right away. They asked for photos, which we provided, but their explanation didn’t fully satisfy us.

We tried using the product a few times anyway, but there was barely any hydrogen bubbling. I emailed to request a refund and return instructions. Throughout the entire process, I communicated with Amelia via email, and she was wonderful—responsive, polite, and helpful.

We were offered the option to keep the product with a partial refund, but we didn’t want to keep something we wouldn’t use. Since we were within the 30-day return policy, I was told I would receive a full refund once it was returned. I wasn’t thrilled that I had to pay for return shipping and wasn’t provided a prepaid label, but I chose to send it back via FedEx using my own account so we could get a full refund.

Once I provided the tracking number, Amelia confirmed the return and processed the refund without issue. Communication was excellent, and I had no trouble getting responses by email, despite what some other reviews mention.

I would give four stars based on customer service alone—specifically my experience with Amelia—but I had to factor in the product itself.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I am thoroughly satisfied with this company. They handled the issue with my bottle in a very sincere and dignified way. I was never in doubt that I would be taken seriously about my concerns. I look forward to being a returning customer in the future.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Just buy it!!!

Just buy it!!!! I love the bottle and I do feel like its better than regular water!! Company is amazing! My bottle fell out my bag shattered! It didn't fall under the warranty policy they still worked with me!! Thats too cool customer service 100% Thank you guys for the great product and experience

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I highly recommend the Hydrobottle...My bottle was leaking a little and then it cracked. I wrote to the company. They have excellent customer service! They sent me a replacement right away without question.

I have stage two chronic kidney disease and I also get many kidney stones (9 surgeries in the past 10 years).

The very next day after drinking my hyrdo water I felt so much better! I didn't feel bloating or pain. I am so happy I found this company and this bottle. They don't have a phone number but they get back to you right away through email.

I've been doing much research and also talked to my doctor about drinking hydrogen water. It's not just good for your kidneys. It's good for inflammation and many other things. I highly recommend drinking it and getting the bottle from this company. Thanks so much, Hydrobottle!

30 January 2026
Unprompted review

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