hydrafitnessexchange.com Reviews 

79
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

They sent a panel for my treadmill. Very poor packaging. The panel must have fallen out during transporting. It came damaged. They have issued a full refund and I appreciate their handling the issue... See more

Company replied

Rated 5 out of 5 stars

Part no longer manufactured. This was the only business that had a used replacement. Part arrived and was in like new condition. Very happy with the whole experience. Will likely use them for future f... See more

Rated 4 out of 5 stars

Found the parts I needed for an older treadmill. Good description and pictures. Reasonable priced. Didn't care for the added shipping protection charge. Package arrived in a timely manner. and par... See more

Rated 5 out of 5 stars

I was pleasantly surprised by the "make an offer" option. Ordering was easy, and you kept me informed every step of the way. The product arrived quickly, and although used, was in excellent condition.... See more

Company details

  1. Fitness Equipment Store

Written by the company

We carry NEW and USED commercial and home grade fitness repair parts for most major brand names. Whether you're looking to find replacement parts for a Treadmill, Elliptical or Stationary Bike - We can Help! Popular Brands such as Nordictrack, Proform, Life Fitness, Precor, True Fitness, Octane Fitness, Spirit, Sole. Our express site https://hydrafitnessparts.com/ And Home Gym Fitness Equipment Site https://www.fitnesswarehousedeals.com/


Contact info

3.7

Average

TrustScore 3.5 out of 5

79 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(79)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved my treadmill from the graveyard!

Great service! I ordered a replacement display board for my treadmill on Saturday, it was shipped on Monday and delivered on Wednesday.

I just finished swapping the board out and my treadmill is fully functional again!

3 March 2022
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. ☹
Takes a very long time for them to respond.
See other reviews where they placed the blame on us customers. 🤨
From their reply they tell me they're getting tons of messages from customers. Yep I believe that because they are so shady!

17 February 2022
Unprompted review
hydrafitnessexchange.com logo

Reply from hydrafitnessexchange.com

Can You please tell what is the issue? We are getting tons of message from customers. Sometimes it can be missed somehow. Thanks.

Rated 1 out of 5 stars

Terrible company!

Terrible company!
They have the WORST customer service with horrible employees. They will take forever to respond and will make false promises. There are many businesses to get parts from... do not use this one!

5 November 2021
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

Don’t buy from this company! They don’t stand behind their promises.This is a Terrible unreliable company who sell products that don’t work & has horrible customer service. We purchased an item from here which cost $600 & it only lasted a little over a month. When I called the hydra fitness exchange about the product that didn’t work he made promises to call me back to resolve issue but he didn’t call back so when I called back he claimed i hadn’t called them to inform them of the issue & he could not help me in any way. A very poor run company with no customer service.?Don’t buy from them!

8 September 2021
Unprompted review
hydrafitnessexchange.com logo

Reply from hydrafitnessexchange.com

Can you please send the order id? Is there any warranty available the parts you purchase. For quick response please use the direct message option you will found bottom right corner of the site https://www.hydrafitnessexchange.com/ --------Just found the order it's from our Amazon account The customer bought in April and tried to return in September. a motor. they burned it out on a worn out belt and deck. Now there is no chance to replace it.

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