Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love our store in Market Rasen. Have used several times and the delivery driver (think his name is Robbie) always accommodates a drop where we need it. Top lads, thankyou!
Company replied
My items were delivered, before the delivery time, i was out at the time the delivery driver phoned me and informed me where he had left the items. I class this as excellent service, as not all delive... See more
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Fast delivery, great product, exactly as described. There was initially some mix up with the order but this was rectified same half day with no hassle. Excellent service.
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Company details
- Building Materials Supplier
- Building Equipment Hire Service
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
- Tool Wholesaler
About Huws Gray
Written by the company
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Contact info
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, United Kingdom
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4.5
Excellent
2K reviews
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Good
Good, quick service and when unable to deliver on the stated date due to delivery issues beyond their control, delivered the next day.
5 July 2026
Reply from Huws Gray
We're so happy to hear that our quick service and efforts to deliver promptly, even with unforeseen issues.
We appreciate your understanding.
Reply from Huws Gray
We're happy to hear that your ordering process was easy and your collection was quick.
We appreciate your positive feedback!
Reply from Huws Gray
We are so glad to hear your delivery was perfect and exactly where you wanted it.
We appreciate your positive feedback!
When I placed the order on line
When I placed the order on line, I was told to expect a delivery confirmation on the first full working day after. I did not get this, so the following day I went to the local Huws Gray to enquire. They apologised and booked the delivery in for the following Thursday and told me I could phone that morning to get an estimated delivery time. When I phoned they said they had no record of my order and it was not scheduled. I was able to quote the order number and eventually they found it, but it had not been included on their delivery plan for that day. They told me they would squeeze it in at the end of the day, and the goods did eventually get delivered at around 4.15pm that afternoon. The people are friendly enough, but their systems appear disjointed.
5 July 2026
Reply from Huws Gray
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with your delivery confirmation and the subsequent scheduling issues. It is clear our internal communication regarding your order was not as seamless as it should have been, leading to frustration and inconvenience for you.
We are reviewing our processes to ensure such disjointed experiences are avoided in the future. We are committed to improving our systems to provide a more reliable and efficient service for all our customers.
Please let us know if there is anything we can do to help resolve this matter or improve your experience.
Thank you.
They delivered and place the 5 tons at…
They delivered and place the 5 tons at the back as directed nearly so everyone can still use the road. It was lucky that I was in because I never got a follow up email or call saying when the delivery would be ? It was easy booking and paying hence 4/5 stars.
19 June 2026
Reply from Huws Gray
We're glad to hear that the delivery was placed as directed and that our booking process was easy. We appreciate your feedback regarding the lack of a follow-up notification for the delivery.
We understand how important it is to be informed, and we are reviewing our communication procedures to ensure customers receive timely updates about their orders.
Thank you for your valuable input.
Really good communication with a follow…
Really good communication with a follow up phone call to amend my order Ben sorted it out no problem
5 July 2026
Reply from Huws Gray
We're so glad to hear that we could assist you with your order and that everything was sorted out to your satisfaction.
We truly appreciate your feedback!
Reply from Huws Gray
We're so glad to hear you enjoyed quick service and our top-quality products.
Thank you for your feedback!
Excellent service
Prompt delivery. Driver kept us updated. Excellent service. Will definitely use again.
23 June 2026
Reply from Huws Gray
We're so glad to hear you had such a positive experience with our service and driver.
We appreciate your feedback!
Reply from Huws Gray
We are so glad to hear that you had a great experience with us.
We appreciate your positive feedback!
Great service and timely delivery
4 July 2026
Reply from Huws Gray
We're so glad to hear you had a positive experience with our service and delivery.
We appreciate your kind words!
Reply from Huws Gray
We're so glad you enjoyed our product range, service, and value.
We appreciate your positive feedback!
Easy to order
Easy to order , great service from delivery and order team and I was able to order extra when they phoned for a delivery day .
3 July 2026
Reply from Huws Gray
We're so happy to hear that your ordering experience was easy and that our team provided great service.
We appreciate you sharing your positive feedback!
Great Service, Prompt Delivery and Good Product
Always get a really good, personal service from Huws Gray. After my online order they called to see when I wanted to take delivery and the logistics of getting the topsoil to the farm given the road restrictions. Nothing too much trouble for the driver who offered to wait while we sorted the bags. The quality of the topsoil is way better than anything I have had from garden suppliers and it was dry which was great. Good old fashioned service from a local depot and I thoroughly recommend.
1 July 2026
Reply from Huws Gray
We are so pleased to hear about your positive experience with our service and topsoil quality. It's wonderful to know that our team went above and beyond to ensure a smooth delivery, especially with the road restrictions.
We truly value your kind words and recommendation.
Extremely helpful and accommodating…
Extremely helpful and accommodating delivery driver.Dropped my order where I asked even though it was a tight squeeze to get the goods in!!!
3 July 2026
Reply from Huws Gray
We're so glad to hear our delivery driver provided such helpful and accommodating service, ensuring your order was placed exactly where you needed it.
We appreciate your positive feedback!
Brilliant efficient service and great prices
All of the staff at the Grimsby branch always go above and beyond, efficient service and prices are always great.
Ian and Mark in particular are superb to deal with.
3 July 2026
Reply from Huws Gray
We're so happy to hear about your positive experience with our team at the Grimsby branch.
We always aim to provide efficient service and great value, and it's wonderful to know we achieved that for you.
Your kind words are truly appreciated!
Ordered on a weekend received a call on…
Ordered on a weekend received a call on the monday delivered on the Tuesday great service
21 June 2026
Reply from Huws Gray
We are so glad to hear that you had such a positive experience with our service.
We appreciate you sharing your feedback about our delivery speed.
Reply from Huws Gray
We are so pleased to hear you found our online ordering easy and appreciated the delivery updates.
We are glad you are happy with your product.
Usually a great company but my recent…
Usually a great company but my recent order just didnt arrive. After 10 days I called them to see where it was and they had 0 explanation as to why.
They did get it out to me the following day though
20 May 2026
Reply from Huws Gray
We appreciate you sharing your recent experience with us. We sincerely apologize that your order was delayed and that we couldn't provide an immediate explanation.
We are reviewing our internal processes to prevent similar issues in the future and ensure timely deliveries.
Thanks
Personal service beyond expectations.
My local branch was unable to make a fairly small delivery at the height of the heatwave but the manager personally delivered the goods early the next (Saturday) morning. This was excellent customer service, above and beyond my expectations. This enabled me to complete my project on time.
21 June 2026
Reply from Huws Gray
We are so pleased to hear that our team went above and beyond to ensure your project could be completed on time, especially during challenging weather conditions.
We truly appreciate you sharing your positive experience with us!
QUICK AND EASY
Quick with delivery and if there's a problem they solve it.I would recommend ordering from them.
21 June 2026
Reply from Huws Gray
We are so glad to hear you appreciate our quick delivery and problem-solving.
We truly value your recommendation!
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