Julie at Huus could not have been more helpful. The chairs I was hoping to buy were selling fast. I wasn’t in a position to take them so she offered to put them aside for me for a few days whilst I... See more
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Last year, we ordered our wardrobe from Huus. It took quite some time before the wardrobe was delivered, which is understandable. However, when it finally arrived, two huge boxes were dropped in f... See more
The worst experience ever!!! They took my money! Nothing deliverd! They sent an emai that I’ll get a refund. One month later nothing. Is really a scam! Ik heb van jullie reactie dat de terugbetaling... See more
Company replied
Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had n... See more
Company replied
Company details
Written by the company
HUUS is dé (online) meubelwinkel van Nederland waar kwaliteit en betaalbaarheid hand in hand gaan. Onze missie? In elk huis een meubel van HUUS. Of je nu houdt van industrieel, modern of japandi, bij HUUS vind je meubels die perfect passen bij jouw interieurstijl. Ontdek de complete woonbeleving in onze winkels in Hengelo, Apeldoorn en Hazerswoude-Rijndijk. Laat je inspireren door sfeervolle interieurs, stijlvolle accessoires en krijg persoonlijk advies van onze ervaren stylisten. En natuurlijk: proefzitten mag altijd! Op zoek naar een comfortabele bank, een elegant dressoir of een finishing touch voor je interieur? HUUS biedt een ruime collectie met betrouwbare kwaliteit, eigentijds design én scherpe prijzen – zowel online als in de winkel. 👉 Shop vandaag nog op HUUS.nl of bezoek één van onze woonwinkels.
Contact info
Wegtersweg 14-6, 7556 BR , Hengelo, Netherlands
- 074 - 250 33 74
- klantenservice@huus.nl
- huus.nl
2.9
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
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Beautiful furniture
Beautiful furniture, delivery in time promissed. Great communication and help to arrange the exact date, time and adress.
Im happy with the service and goods.
29 August 2023
Reply from HUUS
Dear Miroslava,
Thank you for the positive review.
We´re happy to see that the furniture we delivered was to your liking and you liked our service.
Kind regards,
Stijn
Team HUUS
Reply from HUUS
Dear Maurice,
Thank you for the kind review.
Great to hear that the table you bought is to your liking.
Kind regards,
Stijn
Team HUUS
I have not received the table and when…
I have not received the table and when postnl called to deliver it I asked them to return it, however I still get reminder for the payment. This was too long ago already
17 August 2023
Reply from HUUS
Good afternoon,
Thank you for your review.
How annoying that this turned out the way it did! I see that there has been contact with my colleague today and we have removed the payment from Riverty.
So it has been resolved. :) Hopefully to your satisfaction.
Kind regards,
Sarah
Team HUUS
The delivery was not boardstone
The delivery was not boardstone, my men must take the stolen of the transporter on the other side of the street.
10 August 2023
Reply from HUUS
Dear Anna,
Thank you for writing your review.
We are sorry to hear that you had this experience with the delivery of your order. We will include your feedback in our improvement plan.
We hope you enjoy your new HUUS furniture!
Have a nice day and kind regards,
Anne
Team HUUS
After several months of waiting
After several months of waiting, again moving promised date further. Total hopeless. Through our experience, I suggest do not go in their trap. It's pure scam.
9 August 2023
Unprompted review
Reply from HUUS
Dear Shanker,
We are very sorry to read that you had an unpleasant experience with us.
Our sincere apologies for the inconvenience.
Unfortunately, we do not have your order number at the moment. Therefore, we would like to ask if you can send an e-mail to servicewebshop@huus.nl to solve this together.
Once again, our sincere apologies for the inconvenience.
Best regards,
Lisanne
Team HUUS
Reply from HUUS
Beste John,
Bedankt voor je mooie review.
We zijn blij om te lezen dat je zo tevreden bent over jouw nieuwe aanwinst en de bezorging.
Uiteraard hopen we dat vloerlamp Thijs een mooie plekje heeft gekregen in jouw interieur.
Met vriendelijke groet,
Lisanne
Team HUUS
Good Quality & Smooth Delivery
Good Quality, Smooth Delivery, no damages, Dining table chairs were easy to assemble.
2 August 2023
Reply from HUUS
Dear Aditya,
Thank you for the positive review.
We are happy to read that you had a pleasant experience with HUUS.
We would love to receive your feedback on how we can improve the ordering process to receive the 5 stars.
Best regards,
Lisanne
Team HUUS
Reply from HUUS
Dear Ashraf,
Thank you for posting your positive review and the nice compliment. We hope you enjoy your purchase.
Have a nice day and kind regards,
Anne
Team HUUS
Reply from HUUS
Beste Desiree,
Bedankt voor je positieve feedback! We zijn blij te horen dat je zo tevreden bent over onze service! We zien je graag een volgende keer terug.
Fijne dag en vriendelijke groet,
Anne
Team HUUS
More than 6 months to receive a table…
More than 6 months to receive a wood table. Totally unnaceptable. If I knew it would take so long I would not have bought it at huus.nl
They always come with the stupid excuse of improvement in the future. But the truth is I was lied.
I always judge a company by their customer support performance, which in this case, was null.
HUUS will always tell you they will improve next time, but looking at recent feedback from other customers, I really think this company is a scam.
22 June 2023
Reply from HUUS
Dear Diogo,
Thank you for your review.
We are sorry to hear that the delivery of your order took longer than expected. We do our best to deliver ordered products to our customers as soon as possible.
We will include your feedback in our improvement plan!
Kind regards,
Anne
Team HUUS
Reply from HUUS
Good afternoon,
How nice that the coat rack is to your satisfaction. We wish you much pleasure from it!
Hopefully we will see you ordering again in the future. :)
Yours sincerely,
Sarah
Reply from HUUS
Good morning Joanna,
Thank you for posting your review. Nice to read that you are happy with the product! We are working on delivery times. :)
Hope to see you back in the future.
Have a nice day.
Kind regards,
Sarah
Team HUUS
De communicatie was helder en…
De communicatie was helder en duidelijk. De bezorging was adequaat. Ben content.
13 June 2023
Reply from HUUS
Beste Jeanet,
Hartelijk dank voor je feedback!
We zijn superblij om te horen dat alles naar wens is verlopen. We verwachten dat je nog veel plezier zult beleven met je bestelling.
Met vriendelijk groet,
Team HUUS
Too late for delivery of products
Too late for delivery of products. Half a year for a couch and dinning table. Although quality of product is good 👍
6 June 2023
Reply from HUUS
Dear Smruti, We are happy to hear that the products are to your liking despite the wait. We wish you a lot of fun with your order!
Reply from HUUS
Thank you for taking the time to leave a review.
We are happy to hear that you are satisfied and hope you enjoy the furniture.
With kind regards,
Team Huus
Tevreden over de kast
22 May 2023
Reply from HUUS
Bedankt dat je de tijd hebt genomen om een review achter te laten.
We zijn blij te horen dat je tevreden bent en hopen dat je veel plezier hebt van de meubels.
Great quality in great price
15 May 2023
Reply from HUUS
Hi Adam!
Thank you for your 5 star review!
How nice to hear that you are satisfied with your HUUS order!
We wish you lots of fun with your order.
With friendly greetings,
Team HUUS
Goooooooood.
Nice price.
Good quality.
Packaging was good.
Delivered by a different company which gave good time expectancy
3 April 2023
Unprompted review
Reply from HUUS
Beste klant,
Bedankt voor het schrijven van deze review!
Dit stellen wij erg op prijs.
We wensen je heel veel plezier met je bestelling!
Groeten,
Het team van Huus
Nice table, unhappy with delivery
Ordered a table on a sunday, received the link to make a delivery appointment on monday. Table was set to be delivered on saturday. On the day of delivery, suddenly the link that I got to track the delivery wasn't usable anymore. Shop and delivery company both not reachable. I just had to wait, when I got an e-mail that the delivery driver got sick and the table could not be delivered that day. I would receive a new link to make a delivery appointment. This took until the next monday to receive. Made an appointment for the friday at 11. Went to sleep and when I woke up the table was scheduled to come an hour earlier than communicated before. This took a lot of accomodation from my side as I still had to travel home. We barely made it on time.
Table looks good, very content with it. Overall experience with HUUS was good, had contact with the customer service before ordering and that was a nice experience. Unhappy with the delivery as it took 2 attempts and the company is not reachable on weekend days.
7 April 2023
Unprompted review
Reply from HUUS
Dear Manon,
Thank you for sending the review!
We hope you will enjoy your table.
Kind regards,
Team of Huus
Great service
the process from ordering to delivery was well organized. there was some delay with the delivery, but after sending an email I received a quick response and I was able to plan a delivery date.
22 March 2023
Unprompted review
Reply from HUUS
Goodmorning,
Thank you for the nice 5 star review. We are pleased to read that you are satisfied with our service.
Regards,
HUUS
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