Julie at Huus could not have been more helpful. The chairs I was hoping to buy were selling fast. I wasn’t in a position to take them so she offered to put them aside for me for a few days whilst I... See more
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Last year, we ordered our wardrobe from Huus. It took quite some time before the wardrobe was delivered, which is understandable. However, when it finally arrived, two huge boxes were dropped in f... See more
The worst experience ever!!! They took my money! Nothing deliverd! They sent an emai that I’ll get a refund. One month later nothing. Is really a scam! Ik heb van jullie reactie dat de terugbetaling... See more
Company replied
Quality product, high quality of materials and construction. On the onlineshop it states if it requires assembly or not, but it's just a tiny, easy to miss, note. It means that when it arrived I had n... See more
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Company details
Written by the company
HUUS is dé (online) meubelwinkel van Nederland waar kwaliteit en betaalbaarheid hand in hand gaan. Onze missie? In elk huis een meubel van HUUS. Of je nu houdt van industrieel, modern of japandi, bij HUUS vind je meubels die perfect passen bij jouw interieurstijl. Ontdek de complete woonbeleving in onze winkels in Hengelo, Apeldoorn en Hazerswoude-Rijndijk. Laat je inspireren door sfeervolle interieurs, stijlvolle accessoires en krijg persoonlijk advies van onze ervaren stylisten. En natuurlijk: proefzitten mag altijd! Op zoek naar een comfortabele bank, een elegant dressoir of een finishing touch voor je interieur? HUUS biedt een ruime collectie met betrouwbare kwaliteit, eigentijds design én scherpe prijzen – zowel online als in de winkel. 👉 Shop vandaag nog op HUUS.nl of bezoek één van onze woonwinkels.
Contact info
Wegtersweg 14-6, 7556 BR , Hengelo, Netherlands
- 074 - 250 33 74
- klantenservice@huus.nl
- huus.nl
2.9
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3 weeks to receive the table !!
2 December 2024
Reply from HUUS
Beste Khaled,
Bedankt voor je review,
Ik snap dat het erg frustrerend kan zijn dat je moest wachten op je salontafelset. Helaas zijn wij afhankelijk van onze leverancier en hebben wij hier geen invloed op.
Onze welgemeende excuses voor het ongemak.
Vriendelijke groet,
Shirley
Team HUUS
Good Product. Bad Customer service/Delivery time
Good Product. Bad Customer service/Delivery time
The sofa itself is very nice and as advertised. But the customer service and delivery time are not on par or as expected. keep in mind you might have to wait over 3/4 months to receive anything from them
2 December 2024
Reply from HUUS
Dear Goncalo,
Thank you for your feedback! We understand that it is annoying if the delivery time deviates from expectations. We strive to communicate our delivery times as accurately as possible, but sometimes unexpected delays can occur. We hope you enjoy your new HUUS furniture.
Colinda
Team HUUS
I finally got my coffee table set and…
I finally got my coffee table set and am happy with the purchase. The quality is excellent and was easy to assemble. It was delivered packaged well. The only issue with them is that it took really long. Around a month or so and most of the time it was just silence from their side unless you sent an email for an update. The package was also delivered without any prior notification. I was at home by chance when the package was delivered. Nice surprise! So furniture is good but you will have to wait for a long time.
25 November 2024
Unprompted review
Reply from HUUS
Hello AP
Thank you for your 4 star review! How nice to hear that you are happy with your furniture despite the wait for it. We hope you enjoy your furniture.
Lisanne
Team HUUS
Reply from HUUS
Bedankt voor je 5 sterren review!
Reply from HUUS
Dear Chris,
Thank you for your 5-star review! We’re so glad to hear that you’re happy with your furniture. Enjoy it to the fullest!
Colinda
Team HUUS
very good product and quick delivered
very good product and quick delivered! cant wait to purchased another item.
4 November 2024
Reply from HUUS
Dear Suzie,
Thank you for your positive review! We are happy to hear that everything was delivered as agreed. We hope you enjoy your new purchase!
Yours sincerely,
Rohdé Team HUUS
Reply from HUUS
Dear Shirley,
Thank you for your 5 star review! We are happy to hear that you are satisfied with the service. Have fun with your purchase!
Yours sincerely,
Rohdé Team HUUS
I rode a table
I rode a table, I received it on the right date. But the product was kind of damaged. I tried to call the customer service, I waited more that 30 min to get in line and they hanged out two times, on the third time some other lady answered me.
5 November 2024
Reply from HUUS
Beste Attila,
Ik heb u een e-mail gestuurd met informatie over wat wij voor u kunnen betekenen hierin.
Zou u de gelegenheid hebben om op de mail te reageren? Dan kunnen we samen kijken naar een passende oplossing voor u.
Alvast hartelijk dank voor uw reactie.
Vriendelijke groet,
Shirley (medewerker HUUS)
Bad customer service
Bad customer service. I received damaged coffee table but didn't answer my email after a week and called them after an hour they respond and told me contact via email. Don't know what to do
5 November 2024
Unprompted review
Reply from HUUS
Beste Negar,
Bedankt voor je review op Trustpilot. Wat ontzettend vervelend om te lezen dat je order schade heeft opgelopen, onze welgemeende excuses voor het ongemak.
We willen je heel graag helpen, maar we hebben geen ordernummer van je ontvangen. Als je nog vragen hebt over je bestelling of over de terugbetaling, stuur ons dan gerust een e-mail op servicewebshop@huus.nl.
Vriendelijke groet,
Shirley
(medewerker HUUS)
Nice table
Once placed the order, I recived an email to select when to delivery. And the product was deliveried as I selected, time slot was also sent to me in advance. The most important, product is good and nice designed!
4 November 2024
Reply from HUUS
Dear Shelly,
Thank you for your great review! We are very happy to hear that you are so satisfied with both the product and the delivery service. It is nice to know that the time slot and delivery went exactly according to your preferences. We are committed to providing a smooth and careful experience, and your feedback shows that we have succeeded. We hope you enjoy your new purchase!
Yours sincerely,
Rohdé Team HUUS
I received a defective product and…
I received a defective product and immediately asked to return it and get a refund. I still haven't heard back from anyone.
29 October 2024
Reply from HUUS
Beste Marko,
Bedankt voor bovenstaande review.
Ik begrijp dat dit erg vervelend is! Daarom heb ik u een e-mail gestuurd met verdere informatie.
Zou u de gelegenheid hebben om op de mail te reageren? Dan kunnen we het samen oplossen.
Alvast hartelijk dank voor uw reactie.
Vriendelijke groet,
Shirley
(medewerker HUUS)
Perfect dining table
Very nice product. Ordered a dining table 240 cm it was perfext, delivery was perfect as well. We got every detail during delivery
30 October 2024
Reply from HUUS
Dear Prateek,
Thank you for your positive feedback! We are glad to hear that you are very happy about the table and the delivery. We hope you enjoy your HUUS-furniture!
Colinda
Team HUUS
Slow and unhelpful customer service
I received my order after waiting 3 months, I received the incorrect size legs for the table top, but the table top was also damaged. I reached out to customer services who told me to email their service webshop who will reach out to me, no one has gotten back to me to rectify. I’ve tried filling out the multiple forms of return that exist on the website in various places with either no response or only an auto reply and not much more. I’ve followed up on my email multiple times copying customer services who directed me the first time and no further comms. Highly disappointed as I viewed products in many places and choose Huus after reviewing many good tales here on the company and viewing the products in store before purchasing from their web shop. Very sad that little care is given to communicating with their customers when they make mistakes.
25 October 2024
Reply from HUUS
Dear Sanisha,
Thank you for your review on Trustpilot and our pleasent phone conversation.
As discussed my colleagues from the service department reached out to you and offered you an exchange of the table. You already made a new appointment for the exchange.
Please let us know if there is anything else we can do for you.
Colinda
Team HUUS
Extremally long delivery time
Very, very, extremally very long delivery time.
and once furnitures were delivered one element is missing
29 October 2024
Reply from HUUS
Beste Piotr,
Bedankt voor je review! Wat ontzettend vervelend om te lezen dat u een product niet ontvangen heeft. Dit is zeker niet de ervaring die wij de klanten willen bieden.
Ik heb uw serviceaanvraag in behandeling genomen, en u meer informatie per mail toegestuurd.
Zou u in de gelegenheid zijn om daar op te reageren ?
Bij voorbaat dank,
Vriendelijke groet,
Shirley
(medewerker HUUS)
Beautiful furniture with real wood
High quality, beautiful and modern design, and the delivery is efficient
21 October 2024
Reply from HUUS
Dear Douglas,
Thank you so much for your feedback! We’re thrilled to hear that you found our design to be high-quality and modern, and that the delivery was efficient. We always strive to provide the best possible service.
Yours sincerely,
Rohdé Team HUUS
I do not recommend the furniture…
I do not recommend the furniture arrived broken after 2.5 months of waiting all done wrongly badly glued in general massacre I do not recommend
21 October 2024
Reply from HUUS
Good morning Rafal,
Thank you for taking the trouble to write this review. This helps us tremendously. I sent you an email, happy to get in touch further through that. If there is anything else I can do for you, please let me know. For now, have a nice weekend.
With kind regards,
Lisanne
Team HUUS
Worst quality, worst customer service
I bought the Kast Britt (a big piece of furniture that weights 100kg). When the kast arrived, the nightmare started. The kast was broken beyond repair. None of the doors closed properly, the wood was cracked in several places, the finishing of the furniture was horrible. Worst quality I have ever seen. Delivering a kast in that condition means there is no quality control at all.
Contacting customer services takes hours. You have to wait on the line at least 45'. After calling 3 times, the only offer they gave me was to pick it 20 days later or a discount of 70 euros. A discount of 70 euros for a broken piece of furniture is ridiculous.
When I protested that having a huge kast in the middle of my living room for 1 month was not acceptable, they just told me: is that or nothing.
Save yourselves the nightmare of this company. Pay a bit more and get a decent furniture with decent customer service.
18 September 2024
Unprompted review
Reply from HUUS
Dear,
We are truly sorry for the inconvenience you experienced with your Kast Britt and the issues with our service. We understand your frustration and deeply regret not meeting your expectations.
The return will take place soon.
Kind regards,
Lisa
Customer Support Team
How can one tabel takes four months to…
How can one tabel takes four months to be shipped ,
2 October 2024
Reply from HUUS
Dear Bangin Mustafa,
Thank you for you review on Trustpilot.
I just tried calling you, unfortunately without an answer. I would like to get in touch by mail and look forward to getting a reply on the mail I just send you.
Colinda
Team HUUS
Quality is not okay
Quality is not okay, I ordered Dressoir one door edge is brokem , I also ordered TV meubel , nuts on wood and bolt holes on frame does not match thats a blunder!
23 September 2024
Reply from HUUS
Dear Yogi,
Thank you for your review on Trustpilot. I just tried calling you regarding the damage on your furniture. Unfortunately I could not reach you.
I have just send you a mail to get in touch, we look forward to getting a reply on our mail.
Colinda
Team HUUS
One of the worst place to buy furniture…
One of the worst place to buy furniture from. Delivery was scheduled for week 32, but haven’t received the furniture until today (Week 38). Better avoid at all cost. Won’t even give them a star.
Received an update that the dining table will be delivered on October 15th instead of 1st week of September. Very unprofessional. The irony is that klantenservice will address your grievances after 3-5 working days but they will promptly address the reviews posted publically.
15 September 2024
Unprompted review
Reply from HUUS
Thank you for your feedback, and we are very sorry that you had such a negative experience with our service. We understand how frustrating it must be to have to wait so long for your order. Once again we apologize for the inconvenience and thank you for your patience.
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