The website is exremely confusing. It’s horrible, too much information must be entered. Then, the website was hacked, we received multiple convincing phising mails, Gladly we didn’t fall for them but... See more
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HUSWELL® | Europe's #1 hosting & booking solution
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Location and appartment are perfect. You will see from windows Brabofontein and beautiful Antwerp City Hall. You can get tge appartment simply walking 15min from Central Station by the main stree... See more
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Magnificent apartment, very well located (close to train station, shops and the sea) with a superb view of the port and the Mercator (lit up during the Christmas holidays). Spacious and comfortable be... See more
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I am now selebrating a one year aniversary since Huswell told I woukld receive a € 120 refund for malfunctions in the appartment I rented in Oostende. Since then I have had nothinb\ng but promise... See more
Company details
- Vacation Rental
- also in
- Property Management Company
- Short Term Apartment Rental Agency
- Software Company
- Vacation Home Rental Agency
Written by the company
HUSWELL® is a leading hosting & booking platform in Europe for short—and mid-term rentals. For Hosts, It offers a friction- and effortless hosting solution. Our promise: We optimally distribute and manage your listing to deliver confirmed, verified and protected reservations for the highest price possible while you stay in control of how, who and when you host, all via one platform. For Guests, it offers a state of the art booking platform with quality homes and hosts. Our promise: We ensure vetted hosts and properties that deliver the expected standard so guests can book and stay with peace of mind.
Contact info
Breach of guidelines
Very bad general service…
15 September 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
Everything was explained well.
2 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re really happy to hear everything was clearly explained and that your stay went smoothly. Hope to welcome you back again soon!
Lying to consumers: a business strategy
The kitchen on the apparement rented missed a lot of items described in the add; and the TV was broken. After the owner , Huswell, acknowledged the missing items, they offer me a symbolic refund ( a pourcentage of the amount payed for the stays). After I provided all the informations asked for the refund, they kept telling me about the " administrative delay " and promising a « fast following from their finance team », nothing. Since months now they just dont respond to my email anymore. Not suprised they collecting bad reviews on VRBO site, they just dont care about costumer service.
15 May 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We truly apologize for the delay and inconvenience. We are continuously working on improving our process and expediting any offered refund to our guests.
Excellent Organisation
Excellent Organisation, easy to handle instructions. Website for customers renting appartments (not just flat owners) could be more clearly flagged. It's there but I found it hard to find
8 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re really glad to hear everything went smoothly and that you found the instructions easy to follow. We truly appreciate your helpful feedback about the website — we’re already looking into making it clearer for future guests. Great to know you enjoyed your stay, and we’d love to welcome you back soon!
We had a great experience
We had a great experience! Very pretty apartment in a very central location. It was clean and had everything we needed
25 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and enjoyed the apartment’s central location, cleanliness, and amenities.
It was a pleasure hosting you, and we would be delighted to welcome you back anytime.
Great communication and service
7 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind words! We’re really happy to hear you were pleased with the communication and service. Hope to welcome you back for another great stay soon!
Quiet, clean apartment close to the center of Bruges
The location of the apartment was splendid, very quiet but still close to the center of beautiful Bruges. It was clean and there were even some necessities in case they were forgotten. I would have liked to be able to cook, which wasn't possible, but that way I got to try all the delicious restaurants in the city. I really enjoyed staying here and would recommend this place.
21 May 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the peaceful yet central location and appreciated the cleanliness and thoughtful touches in the apartment. We completely understand your note about cooking — and we love that it gave you the chance to explore Bruges’ amazing restaurants! So glad you had a lovely stay, and we truly appreciate your recommendation.
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Hi Oniga,
Thank you for sharing your feedback and for staying with us! We’re glad you enjoyed your time despite the nearby street works. We completely understand how this can affect the experience, and we appreciate your patience — the area is being improved, and we’re confident it will be even better for future stays. We hope to welcome you back once everything is finished!
Perfect
Perfect, the appartment is so nice. Everything is clean and new, so we enjoyed our visit to Knokke-Heist!
15 September 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Hi Maryna,
Thank you so much for your lovely review! We’re so glad to hear you enjoyed your stay in Knokke-Heist and that the apartment’s cleanliness and fresh feel made your visit even better. It was a pleasure having you, and we’d love to welcome you back again soon!
All 5 stars and then some!
We had the most wonderful stay in Knokke! This was our first time staying at a Huswell managed property and it was by far the best. I have nothing negative to report. Instead, we plan to always stay at huswell properties when we come back, and hopefully this apartment everytime! The property itself and seemless experience with huswell made our vacation. I cannot recommend it enough!
7 September 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Hi Harry,
Thank you so much for your amazing review! We’re absolutely delighted to hear that your first stay with Huswell was such a wonderful experience and that you enjoyed both the apartment and the seamless service. Knowing that we helped make your vacation special truly means a lot to us. We can’t wait to welcome you back to Knokke — hopefully to this same apartment for another perfect stay!
Misleading and Unprofessional – Avoid Huswell
We booked an apartment through Huswell because it was advertised with a private garage – a key reason for our choice. Upon arrival, the garage was simply unavailable because “a previous guest took the key.” Instead of providing a solution or compensation, Huswell told us to look for public parking and then ignored our messages altogether.
Eventually, we contacted the owners directly and even they admitted being dissatisfied with Huswell, telling us this would be the last time they used their services.
Misleading, unprofessional and unresponsive – we will never book with Huswell again.
4 August 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We truly apologize for the inconvenience. Normally if private parking is unavailable, we do offer to reimburse parking costs on public parking slots. We will ensure that we communicate this better moving forward.
Beautiful apartment terrible customer service
Shower drain was blocked. Huswell did not answer their help line. Their messaging service uses AI and only answers standard questions. There is no voicemail on their helpline. Wasted hours trying to resolve this matter. Received a message within hours of leaving that they had sent a plumber. Subsequently agreed a partial refund. After 6 weeks refund still not received. They keep promising to pay, but don’t.
24 April 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your experience, and we’re deeply sorry for the inconvenience and frustration this has caused. We completely understand how upsetting it must have been to face an unresolved issue during your stay and then experience such a long delay with your refund.
You’re absolutely right — communication and follow-up should have been handled far better. We’ve since reviewed this case internally and confirmed that the refund process is being finalized. Our team is also working on improving the reliability of our support system to ensure urgent issues like blocked drains are resolved immediately and that refunds are processed without delay.
Please accept our sincere apologies for the poor experience and the time you’ve had to spend chasing a resolution. Your feedback is invaluable and has already prompted us to take action to improve both our communication and response systems.
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We’re very sorry to hear that your experience with us left you feeling this way. This is certainly not the impression we want to leave, and we’d appreciate the opportunity to understand what went wrong.
Thank you for your feedback—it helps us improve.
Sincerely,
The Huswell Team
I am still waiting on a refund from the…
I am still waiting on a refund from the 6th January 2025. The customer service has been awful.
2 June 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for sharing your feedback, and we’re truly sorry for the delay and poor experience you’ve had with your refund. This is not the level of service we aim to provide, and we completely understand your frustration.
Your case has been escalated to our finance team to ensure it’s resolved as quickly as possible. We’ll also review our internal process to prevent delays like this in the future. Please accept our sincere apologies for the inconvenience — we truly appreciate your patience and the opportunity to make things right.
Horrible experience with customer care…
Horrible experience with customer care for a property booked through booking.com. Both booking.com and Huswell refuse to take any responsibility and I lose money.
29 May 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We’re truly sorry for the experience you’ve described — we completely understand how upsetting it must be to feel caught between two parties and left without a proper resolution. This is not the level of service we strive to deliver.
Your feedback has been escalated to our management team for review with both our internal support and our Booking.com liaison. We’ll do everything we can to clarify what happened and ensure you receive a fair and timely outcome. Please accept our sincere apologies for the frustration and inconvenience this has caused.
Great for a City Break
Apartment 103 was well positioned place to stay and a nice space to spend time in between trips around Bruges.
25 April 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re glad to hear you enjoyed Apartment 103 and found it a comfortable, well-located base for exploring Bruges. Hope to welcome you back for another great stay soon!
Extremely disappointing experience – zero communication, no transparency
We are extremely disappointed in the way Huswell has handled our property management over the past several months.
Despite multiple emails and polite follow-ups, we have received:
• No clear breakdown or overview of rental income
• Only one vague payment without explanation
• No reimbursement of cleaning fees, leaving us unable to pay their recommended cleaning partner
• Repeated promises of follow-up that are never fulfilled
There is no communication at all — no one responds to emails, no one calls, and no one takes responsibility. We were led to believe this was a “fully managed” and “carefree” solution, but the reality has been pure chaos.
We are expected to finance gaps in their system and chase payments ourselves. This is not what a professional property management service should look like.
We have received bad reviews of the way how Huswell is (not) handling any issues while the property is rented, they are not reachable at all, except for a bot on the other side of the world not able to assist at all, so the guest is on their own if anything occurs, it's scandalous.
This is the opposite of peace of mind — and we would strongly advise others to think twice before trusting Huswell with their property.
20 May 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your concerns — and please accept our sincere apologies for the frustration, disappointment, and lack of clarity you've experienced. Your message is not only heard, but taken very seriously.
We fully understand that entrusting us with your property was meant to provide peace of mind, not added stress. The breakdown in communication, the lack of transparency regarding payments and reporting, and the unfulfilled follow-ups you’ve described fall far below the level of service we promise — and what you rightfully expect from a professional management partner.
There is no excuse for the lack of timely responses to your inquiries and the operational gaps you've had to shoulder. We are especially sorry that this situation has impacted your ability to cover cleaning services and has affected your guests’ experience — we recognize the ripple effect this has on your property and your reputation.
We also want to acknowledge your point about guest support. A lack of on-the-ground response is not acceptable, and we are currently reviewing how we handle in-stay support to ensure guests are never left without real assistance.
We deeply regret the stress this has caused and truly appreciate your patience and honesty in bringing this to our attention. Please know we are committed to making things right and rebuilding your trust.
Do not stay with huswell
Do not, i repeat do not book with huswell. Ive travelled a lot and have never had such a horrible experience with huswell. They wont even try ro help.disgusting, horrific company.
13 May 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We’re truly sorry to hear about your experience and the frustration it caused — this is absolutely not the impression we want to leave. Your feedback makes it clear that we failed to meet your expectations, and for that, we sincerely apologize.
We take your comments very seriously and have escalated your case to our management team to review what went wrong and ensure proper follow-up. Our goal is always to provide responsive, caring service, and it’s clear we fell short in your situation. We’ll do everything we can to learn from this and prevent it from happening again.
My entire stay was fantastic
My entire stay was fantastic. The Huswell staff kept me informed and when I had questions, they provided great service and guidance.
The apartment itself, was really well designed and well maintained.
Its proximity to the beach and other points of interest helped with my trip.
Thank you,
Mr. Saturnino Nisperos
29 April 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your wonderful review! We’re thrilled to hear you had such a fantastic stay and appreciated the communication and service from our team. It’s great to know you enjoyed the well-designed apartment and its perfect location near the beach and local attractions. We’d be delighted to welcome you back anytime!
everything went perfectly as always so…
everything went perfectly as always so far
8 April 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind words! We’re so happy to hear everything went perfectly and that you’ve had consistently great experiences with us. It’s always a pleasure to host you — we look forward to welcoming you back again soon!
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