Hurley Reviews 77

It's almost like a fake webshop. Placed an order and paied, since then I haven't heard anything. Send two emails, no reply. It's I think the most unprofessional service ever. Don't know what they thought when setting up this E-commerce, but I will never ever buy something there again. It's the worst brand ever.

I chose a Hurley hoodie vs a Nike hoodie. The cost difference was a factor in my decision. The products looked similar and for the price I thought definitely worth it. After just a few times being worn the forearms began to have pills, those little balls of material that make an item look really worn. After a few washings the sides began to have pills. Not at all what I expected from Hurley. This was my first and last Hurley purchase.

Shocking. That's all I can say. Spend £66 on 2 products. Recieved completely wrong order, which didnt even match my orders value. Emailed telling them of mistake, with a reply coming with no apology or explanation, just a link to return the goods. Proceeded to complain that during the returns process, it asks me to choose what im returning, and the value of each product(which i couldn't select, as I could return something i didnt recieve. I selected both of my orders anyway). Shipped my return on the 8th November, which also cost me £7, and it arrived at the Barcelona warehouse on the 18th, with Hurley being based in Barcelona I thought it wouldn't be long before I got a redund. 8 days later, its still at the warehouse, I email UPS for an explanation, they inform me they are under instruction to hold onto the package until they recieve confirmation it can continue to its final destination. This doesn't sit right with me, especially after the terrible, and rude, customer service I recieved when trying to correct my order. So now im 70 odd quid down, with nothing to show. Legal proceedings have now taken place to recieve my money, in full. Ordered from Hurley for over 30 years, won't be using them anymore

I am trying to resolve an issue with a Hurley Advant 5/3 Kids wetsuit, which I have submitted to Hurley’s customer service.

Unfortunately, I have not been able to get a satisfactory solution: the wetsuit was purchased in a physical store in Spain (it was a gift from my son’s grandmother), and customer service informed me that only the store where it was purchased could handle the issue.

I live in Portugal, which makes this process practically impossible.

Not always are the brands we admire most able to provide support when we need it.

It is frustrating to see an excellent product become unusable and not have a simple solution.

Ordered wetsuite and problems started. With delivery, then with return and refund- looks like money is coming from 3rd world country since it has been a week...Nobody answers emails. I would say, pick another store unless you like
adrenaline. Then you will only get a bad taste. I used to like the brand but after this experience I will never buy there again.

I should have read the reviews on this page before ordering. They promised delivery times are not true.

Dissatisfied, I purchased beach chairs and the back straps being exposed to the salty air disintegrated and are of no use anymore.
😠

I orderd on august 13, today is september 5, i still have nothing.
Dont say in your email i will expect it on august 18. Because now you are lying. You might think its not their fault its the fault of the shipper. But then have some customer service and let me know. Because that is wat makes me angry, is the lack of communication.

Still waiting for delivery after 12 days. No reply from customer services. It’s a summer wetsuit - at this rate it’ll be next summer before I use it, if it arrives at all. It wasn’t a cheap suit either!

If I could give this company a zero rating I would as that is what they deserve. In fact they don’t even deserve that as a rating. Poor customer service, absolutely nonexistent, and if you’re lucky enough to get the simplest of replies, it then takes you an eternity to get another. Do not waste your time or money on this sub standard brand that is on a rapid decline. HURLEY have lost its integrity and the reputation that was strong built in the surfing culture. They now distribute directly out of China!!!!!! America and UK are completely different as HURLEY no longer operates in conjunction with Australia.
Ring or message the retail ombudsman, the more this company is exposed, the less chance of other people being affected.

Bought three t shirts and astonished at how bad the quality is. Two were unwearable, paper thing and low quality material, shapeless poor cut. The third was somewhat more wearable but this did not survive more than two washes.

Absolute cheapest rubbish available. May has well have bought knock offs.

I don’t see the benefit of this to the company as I will simply never shop Hurley again.

No delivery of order, no help from customer service, just a message that "it was on the way..." Never received it

Yesterday I needed a part and help for a pressure washer . I didn’t have a clue, Luke gave me his personal number so I could send him pictures.
Within five minutes of sending photos the part was ready to collect.
Today I went to the office and not only did they have the part , they also fitted for me . Top class service

Hurley brand flip flops aka jandals. Absolute rubbish. Strap broke through on one and the sole split on the other within one week of purchase and normal use. Wouldn’t touch that brand again under any circumstances.

Spent $104 on Tees that were poor quality and got a whooping $79 refunded. Total rip off company. save your money and the aggravation and buy your tees from somewhere else!

I am a big fan of Hurley clothing because of their fit, the material they use, the style, colours and patterns. I think they have all the product elements to become a great brand. However, like all growing businesses, their business process management such as shipping, ecommerce and customer support is severely falling behind or isn't managed at all to keep up with scalability and demand, which will only hurt their branding efforts, shooting themselves on the foot.

I placed a large order over a month ago from Canada. After over 3 weeks, my order was still not shipped. When I contacted them, they only mentioned they are having "trouble" shipping internationally and didn't provide a date in which they expected to ship. They didn't notify me, but rather I had to reach out to them. After another week, I asked for a refund. Although I received most of it back, they still have yet to provide my full refund; and did not provide any reasons why a partial refund was provided.

If a business isn't ready to do business, don't do business unless you want to shoot yourself on the foot. Also, if a business doesn't fulfill their end of the obligation, then provide a full refund to the customer...it's not rocket science. Really crap business process management...unreal.

Terrible support. I bought six pair of shorts last year that were Hurley. Eleven of the buttons came off the back pockets after normal use, the plastic center broke not the thread. I wrote Hurley about buy new buttons and they basically said too bad we can't help you. I'll never buy Hurley products again.

Placed an online order for four items. It took two weeks to finally deliver due to a shipping delay. When it was finally shipped, the order was returned to Hurley two weeks earlier since they did not have the correct paperwork with the shipment.

When contacted they provided a refund only and could not re send the original items paid for

Stay away if want timely order and they cannot deliver a simple package or have resend functionality.

Customer Service of no help

Hurley makes cheap gear that are not made to last but just to sell. They get damaged after a few washes and don't offer you what you need.

Purchased a jumper online as a Christmas gift. As soon as I opened the package I noticed an obvious stain on the front. How they didn't see this when packing is beyond me! Returning this has been a nightmare!! I sent this straight back and they said they needed to 'assess it'. Its been weeks since i notified them of the issue. Now I'm without the jumper, a replacement or even a response! They take days or longer to reply to you and have disconnected phone access due to 'increase call volumes'. The email reply I eventually received advise me to 'be patient'. This has my blood boiling. They have ignored my question about sending a replacement by Christmas. I have sincd requested a refund and had no response. I will NEVER purchase from them again. Ashamed to say prior that I was buying their clothes for years. Wish I'd read reviews first!!!