I've received my Fleur Ziggy dress. Thrilled, sizing and description accurate. A delightful light cotton voile which can take me anywhere. Beautiful mint/navy print is not see through, I'm so impre... See more
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Review summary
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Reviews shaping this summary
Quality just as excellent as my last purchase several years ago - such a well made and useful layering piece as well as so lovely to sleep in when temperatures climb with 100% natural cotton fabric. P... See more
My Humidity parcel arrived in timely manner. Humidity quality always delivers and the Maison cardigan was no exception. My size was sold out in NZ so I ordered it from Australia. The shipping bumped t... See more
This lovely chocolate, crossover soft jumper is true to its photo. The crop style is perfect for short bodice frame. The item arrived in excellent packing within the week. I'm very happy shopping w... See more
Company details
Written by the company
Humidity is crafted in the stunning Margaret River region in Western Australia, where the “lifestyle and environment “are just a few of the secret ingredients to the brand. Our designs fit “just right” because we check and test every piece.
Contact info
Australia
- humiditylifestyle.com
4.7
Excellent
317 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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I don't usually buy online
I don't usually buy online. Saw the dress I wanted. Very easy to order. Next day, received an email saying the dress was being sent. The dress arrived. Very happy. No problems at all. I may have to do more online shopping.
21 October 2024
A long wait for items
I have ordered a few things from you over the last few months as I couldn’t get the size I needed In a store. There is no communication and it takes on average 2 weeks to get delivered. I am 2 hours south of Sydney so not in a remote place. There is also no communication when it’s getting delivered either. It’s a shame your online store lets down the brand.
20 September 2024
Reply from Humidity
Hi Samantha, Thank you for your review. I have just checked, we received your most recent order at 9:00 am Monday and it was shipped that very afternoon. We pack fast and we ship fast! It arrived to you the following Tuesday – 6 business days for delivery – which is normal if you select “standard post”. I noticed on some of your previous orders you selected Express instead which we always recommend, I can see these parcels were delivered to you within 4 business days. Maybe that’s why you thought this time it was slower, but definitely not two weeks. We are based in Western Australia in the Margaret River region so our delivery time is slightly longer than if we were on the East Coast.
An automatic confirmation email is sent to customers when their order has been placed and another when shipped with tracking details. They may have gone to your junk folder if you have received them. I’m not sure why you are not getting alerts from Australia Post – we will look into this. Thanks for letting us know. I would recommend downloading the Australia Post app to ensure you receive their updates. Thank you
Communication was great.
Communication was great.
The item arrived in a few days of ordering.
Very satisfied customer.
24 September 2024
Clothes are comfortable to wear
Clothes are comfortable to wear, stylish and easy to care for. Service was fine.
24 September 2024
Excellent product and prompt delivery
Product was exactly as pictured and delivered very promptly. Love the jumper I purchased
17 September 2024
Lovely quality clothing that lasts.
I love the Humidity Lifestyle clothing.
Always beautifully presented and excellent quality.
I don't bother with fast fashion any more.
17 September 2024
Great product and great customer…
Great product and great customer service. Swapped out a size after I ordered it, no fuss. Thanks.
19 August 2024
Lovely Dress
Hi...loved the dress unfortunately it was too small, as it was on sale I could not refund or exchange. So had to give it away. But will wait till new sizes are available and re-purchase.
21 August 2024
Reply from Humidity
Hi Jane, we are happy to hear that you thought the dress was lovely and will repurchase. We do try to make our return policy as clear as possible to avoid unhappy customers. There is a terms and conditions box that must be ticked at checkout that reinstates "sale items are final sale and cannot be returned or exchanged." Our website will not let you check out until you have ticked this box and agreed with the terms.
We recommend also using our size guide for when you do repurchase to help you with sizing as we hand measure every garment to make sure that customers are 100% confident with the size that they are purchasing.
If in future you're ever unsure of sizing or about our returns policy, then please reach out and we would be more than happy to assist further. Thank you.
More pale yellow than cream…
Unfortunately the Celia cardi in cream was a very deep cream- more butery with soft yellow tones. It doesn’t suit my colouring at all but as I bought it during a 30 percent promotion I can’t return it. The cardi is a fabulous fabric - I have one in Black - but it isn’t really cream.
20 August 2024
Reply from Humidity
Dear Ros, I'm sorry to hear you are unhappy with your new garment. As we explained, we do go above and beyond to capture the colour of garments as accurately as possible. The colour of the cardigan is a very close match to the photos we provide online – there is always a slight difference due to different computer screens and photographic lighting. Unfortunately, there is no way for us to control this.
We always recommend contacting our customer service team if you are unsure about a garment, especially when on sale - we are more than happy to help. Thank you.
Great colours and great jumpers
Great colours and great jumpers. Just watch getting caught on things. My new puppy loves biting the sleeves as they are so soft.
20 August 2024
These pants are absolutely the best fit…
These pants are absolutely the best fit and a great non jean option for day to day. The little bit of stretch makes them perfect as a work pant or casual pant! I will buy in all colours!!
20 August 2024
Reply from Humidity
We love to hear it. Thank you!
Great website
Great website, good range of products, competitive pricing, fast service.
19 August 2024
Unreliable Size
The item was on sale so I can’t return it.
I chose the XS being the smallest and my normal size but it was ridiculously long in the sleeves and too big all over. I have the one star as it did arrive quickly.
19 August 2024
Reply from Humidity
Hi Julie. We are sorry to hear that you are not happy with your purchase, however we have a lot of measures in place to ensure that a customer is aware of our sizing and returns policy before checking out and 100% confident with their purchase. We always strive for a happy customer.
Some of these measures include; a size guide that is available on each product page to ensure that the size that you are ordering is the right fit for you. We take time to hand measure every garment to make sure that you are 100% confident with the size that you are purchasing before checking out. We also make it very clear that sale items cannot be returned or exchanged. We include this information on every Sale EDM, social post, and we even go to the extent of having a terms and conditions box that must be ticked before checking out- our Shopify will not let you check out until you have ticked this box and agreed with the terms.
We must also mention that if you are ever unsure of something we have a brilliant customer service team that is always happy to help with any query. Thank you.
Archaic returns policy
Beware, Humidity has archaic sales terms. Humidity does not refund sale items, even when item is then advertised back at full price within days of purchase (so clearly still current stock). Out of line with today’s customer service expectations. Humidity has lost my future custom as a result. In stark contrast, I purchased two faux fur jackets from Bubishe Luxe in different sizes at same time. Both at a reduced price. Was able to return the one that didn’t fit to Bubishe for a full refund, no problem and no questions. This was in stark contrast to the lack of customer care from Humidity.
16 August 2024
Unprompted review
Reply from Humidity
Hi Amy,
You advised us on email we had earned ourselves a bad review and that we have “archaic sales terms.” Amy, in this case you missed checking the terms and conditions and then didn’t read the pop-up box which would have avoided disappointment. Our terms and conditions are in obvious places at the top and bottom of the website and we call them “RETURNS” so they are easy to find. We keep it brief - no endless reading. The 2nd line states – “Sale items cannot be returned”. Just in case you forget to check the terms, we went the extra mile and an added an app with a pop-up box that stated – “I understand I cannot return sale items.” You must tick the box before you can proceed to checkout - you chose to proceed. In the good old days this would not have been the case. Humidity staff all shop online so we get it, that’s why we offer accurate measurements (not generic like most sites) for every style and state terms clearly on all our emails sale items.
Smooth and efficient all the way
Smooth and efficient all the way. Purchased and returned because too small and there was no bigger size. Tried on product in a store and loved it, the feel, the style, the colour and sadly not a bigger size. Next time I hope.
19 July 2024
Reply from Humidity
Thank you so much, that is lovely feedback. Feel free to sign up for a restock notification for the size that you after, and we will make sure to let you know as soon as it is back in stock!
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