HEY Credit Union Reviews 

236
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

The clerk was very helpful – perhaps even eager – in wanting me to open an account. I definitely will, as a result of her pleasant encouragement.

Rated 5 out of 5 stars

I would just like to place on record my thanks for the Sterling service I have recieved from several members of the HEY CU team while securing a loan. Firstly from Becca 26.02.26. Then Mia yest... See more

Company replied

Rated 5 out of 5 stars

Never had a bad experience, used credit union numerous times, application has always been straight forward and the school uniform loans are a life saver! Used them for my cb loan and the school unifo... See more

Company replied

Rated 5 out of 5 stars

I've consistently had positive outcomes with this credit union, having relied on their services multiple times. The application process is always simple, and their school uniform loans are incredibly... See more

Company replied

Company details

  1. Credit Union
  2. also in
  3. Alternative Financial Service
  4. Car Finance and Loan Company
  5. Financial Institution
  6. Loan Agency
  7. Savings Bank

About HEY Credit Union

Written by the company

Established in 1999, we are the leading credit union for people in the UK’s Humber Region.

As a co-operative, we’re owned and controlled by our Member-customers. Everything we do is for their benefit.

Members enjoy simple saving and borrowing options to make the most of their money. Access is online, by phone or by visiting one of our community branches where our friendly team loves to help.

Our Services

If you live (employed or not) or work in the City of Hull, East Yorkshire, North or North-East Lincolnshire, or work for selected employers further afield, you are eligible to join.

Savings Accounts - We offer easy access accounts, a Christmas Saver that locks funds safely away for festive spends, and Junior saving for the special children in your life. All FSCS protected. Encouraging people to catch a savings habit is our passion. Also save-as-you-earn through our employer partners.

Affordable Loans – if you wish to borrow (from £100 to £20,000) on fair and responsible terms, think of us. Lending decisions are made by people, not computers. We carefully assess each applicant's situation, focus on affordability and tailor repayments sensibly. Unlike many lenders, our rates are capped by law.

Our Mission

We are here to help our members to afford their lives and support their financial well-being – not to make profit out of them.

All members have an equal say in how we operate and we work with a range of partner organisations to make a big social impact.




Be part of something special – join our “Credit Union family” today:

Visit Our Website


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have always rated HEY highly

I have always rated HEY highly. Friendly and supportive staff and efficent. My recent experience has only confirmed this. Thanks HEY and I can recommend them to all and thanks for supporting and being there for the communities of Hull.

26 April 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Many thanks for your kind feedback Paul, and for being a member-owner of HEY Credit Union.

Rated 5 out of 5 stars

Very good service

Very good service. I would highly recommend.
They helped me out throughout and understood my situation on a personal level.
Very happy.

20 April 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind feedback Alex, it is good to know that we were able to help.

Rated 5 out of 5 stars

Great help and advice and friend staff

The help and advice I received was great. Staff are kind and friendly. Over the past couple of years HEY credit union have helped improve my credit score. I am so very grateful

20 April 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

That is good to know, Ms Timmis. We appreciate you leaving such a kind review and are glad to have you as a Member of HEY Credit Union.

Rated 5 out of 5 stars

We got a loan recently

We got a loan recently. It was all a quick process and lovely staff to help. We are very pleased. We have been with the Credit Union for a number of years. Very happy.

20 April 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We appreciate your kind comments Mrs Russell. It is good to know that we were able to help and we are very pleased to have you as a loyal Member.

Rated 5 out of 5 stars

I applied for a loan recently

I applied for a loan recently, their response was quicker than I expected. Their here to help and not take advantage when times are hard.

12 April 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind review Claire. Really pleased that we were able to help and glad to have you as a Member of HEY Credit Union.

Rated 5 out of 5 stars

I applied for a loan

I applied for a loan. The response was extremely quick. I was also informed about an alternative option which made more financial sense and gratefully took that option. The dividend I received last year was more than my bank account interest. To me credit unions are a viable alternative to ISA’s, & other savings account.

15 March 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind feedback, Karen, we are glad that your membership is proving beneficial to you.

Rated 5 out of 5 stars

A great credit union

I joined HEYCU 6 years ago and save with them directly from my employers payroll. They're always quick and responsive when you get in touch with them and you can even withdraw from your savings through their web app (money in your account the same day!). Really pleased with my experience with them.

13 March 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your lovely review, Mr M; glad that you are finding your Member experience so positive.

Rated 5 out of 5 stars

Happy Customer

I have been a customer of HEY Credit union for around 8 years and always have great service, I can fully recommend borrowing from this company

9 March 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We appreciate your kind comments, Sam; pleased to have you as a Credit Union Member and hope it will benefit you for many years to come.

Rated 5 out of 5 stars

Loan

Very quick response and money in bank in a few days.

3 March 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind review Cheryl, so pleased we were able to help.

Rated 5 out of 5 stars

I would recommend they services to…

I would recommend they services to anyone staff very polite n helpful aswell

2 March 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We're glad that we could help and thank you for recommending us.

Rated 5 out of 5 stars

Amazing service

Amazing service, ive been a member for years but this has to be the quickest decision and turnaround with a loan! Even easier process now you can do everything online, even the e signature. Cannot thank the staff at hull and east yorkshire credit union, 5 star service ⭐⭐⭐⭐⭐

15 February 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Many thanks for your kind feedback Lee, glad we were able to help you and you felt it was a smooth process, it means a lot to our team to know that.

Rated 5 out of 5 stars

credit union is helpful great place

credit union is great place i have been with them for a long time they are quick to respond when you get in touch staff are so helpful everything is explain to us now we have the choice of online but so nice to go and say hello Credi Union number one place

6 February 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Very kind of you, Delysia, even though we offer online, it's always a pleasure to see our loyal members in branch whenever they pop in. Best wishes and thanks again.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, polite , kind, helpful nothing is too much trouble.
Would highly recommend , not only that but they give good advice and always with a smile and kind word going above and beyond . Thank you

5 February 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

Thank you for your kind feedback and recommendation, Carole, it really boosts the team to know that helping our members is so much appreciated.

Rated 5 out of 5 stars

Friendly, professional and VERY efficient

I recently applied for and was successful with a loan application. Their staff were very friendly and helpful over the phone in helping me gather all the information they needed for the application. Unbelievably efficient - I had the paperwork to sign through my letterbox the following day and funds were in my bank account 3 days later (given this was over a weekend I could not have asked for anything better!). Their service and efficiency and friendliness blow my well known mulit-national high street bank out of the water. Also nice to know I'm dealing with an ethical organisation who do an awful lot of good for people who need it the most. Thanks so much and keep up the brilliant work!

2 February 2022
Unprompted review
HEY Credit Union logo

Reply from HEY Credit Union

We really appreciate you taking the time to give us such great feedback, and hope that we can continue to make you proud to be a member-owner of your credit union. We'll pass on your kind remarks to the team - thank you.

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