Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... See more
I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, for... See more
1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... See more
Company replied
Company details
Information provided by various external sources
Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.
Contact info
Beachmont Business Centre, Suite 65, Kingstown, St. Vincent & Grenadines
- support@hugosway.com
- hugosway.com
2.5
Poor
224 reviews
Replied to 27% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's very disappointing
Honestly, it's very disappodsinting to not see any EDUCATION.
I can't imagine how beginners are trading without a basic foundation. You gotta take it into consideration guys.
23 January 2026
Unprompted review
Reply from Hugo's Way
We've just launched our new WebTrader at trade.hugosway.com which includes a User Guide to help traders get started. We're also working on expanding our educational content.
In the meantime, our 24/7 support team is always available via live chat to help answer questions and guide you through the platform.
We appreciate the suggestion and will take it into consideration!
Happy trading,
The Hugo's Way Team
Reply from Hugo's Way
Thanks for the kind words! We're glad deposits have been smooth for you.
Quick heads up, we've just launched our brand new WebTrader at trade.hugosway.com. It's fully responsive and works on any device without needing to download an app. Check it out!
Happy trading,
The Hugo's Way Team
son unos ladrones !!!
son unos ladrones !!!
hoy voy a revisar mi saldo y me dicen que no tengo dinero, que si no opero un mes me penalizan con un pago , y se consumieron todo mi dinero , la verdad no recomiendo para nada esta empresa , se que no se recuepra ese dinero, pero por lo menos que esto le sirva alguien para que no pierdan su dinero : el msj fue este : The fees were removed as you have not used the account in some time. As stated by our terms and conditions, there is a $10 fee for months that which there is not any activity on the account.
Haynes
09:53 a. m.
The Inacitivty Fee is deducted if there is no Trading Activity within 30 Days of Depositing, or no Deposits within the last 90 Days.
2 September 2025
Unprompted review
Reply from Hugo's Way
Lamentamos tu experiencia. La tarifa de inactividad de $10 mensuales está detallada en nuestros términos y condiciones para cuentas sin actividad de trading por más de 30 días o sin depósitos en 90 días.
Entendemos que esto puede ser frustrante si no estabas al tanto. Si tienes alguna pregunta sobre tu cuenta, por favor contacta a nuestro equipo de soporte.
Saludos,
El Equipo de Hugo's Way
Why do they send holiday notices like…
Why do they send holiday notices like they are thriving… stay away from hugosway they freeze the servers so you can’t close your order when in profit
30 December 2024
Unprompted review
Reply from Hugo's Way
We're sorry to hear about the server issues you experienced. Platform stability is critical for trading, and we took this feedback seriously.
That's exactly why we've completely rebuilt our trading platform from scratch. Our new WebTrader at trade.hugosway.com launched this week and is designed to be fast, stable, and reliable. It works on any device through your browser, no app required, and includes visual order management so you can always see and manage your positions directly on the chart.
We'd love the opportunity to show you what's changed.
Sincerely,
The Hugo's Way Team
Hugo Is The Way Not To Go
Hugo Is The Way Not To Go. Their trading platform "Pro Trading" app is a pain in the rear end. It constantly kick you off the server, not allowing you back in until hours sometimes days later, don't fill your orders as submitted and will keep you running after you set a stop loss. My last trade did it for me. I was up 100 pips on my trade then suddenly the system crash kicking me off and wasn't able to get back on until the next day after the market reversed and kept me in a losing position. I thought I was safe because I set my take profit level and that wasn't triggered after the market went past it another 30 pips before reversing. I will never place another trade on this platform again. I wish there was a regulatory body to call against them. They don't even deserve the one star. Stay away from them. You been warned!
30 December 2024
Unprompted review
Reply from Hugo's Way
We're truly sorry to hear about your experience with the old ProTrader platform. The issues you described were frustrating for many of our traders, and we took that feedback seriously.
That's why we've completely rebuilt our trading platform from scratch. Our new WebTrader at trade.hugosway.com launched this week and addresses exactly these issues, it's stable, works on any device without downloading an app, and has visual order management where you can see and adjust your SL/TP directly on the chart.
We'd love the opportunity to win back your trust. If you'd like to discuss your specific experience further, please reach out to our support team and we'll look into your account.
Sincerely,
The Hugo's Way Team
WILL NOT LET YOU WITHDRAWAL
Deposited money for crypto trading and purchasing.
WILL NOT LET ME WITHDRAW IT. STAY AWAY!!
15 April 2024
Unprompted review
Reply from Hugo's Way
We're sorry to hear about your withdrawal difficulties. We take these concerns seriously.
For crypto withdrawals, processing depends on blockchain confirmations which can sometimes cause delays. If you're experiencing a specific issue, please contact our support team with your account details and we'll investigate immediately.
We're also excited to announce we'll soon be launching USDC withdrawals which will be near-instant!
Please reach out to support so we can resolve this for you.
Sincerely,
The Hugo's Way Team
DO NOT USE THIS BROKER
I am so disappointed with this broker.I deposited my money and it was so easy but making a withdrawal has been a pain.They won't let me withdraw my money and keep asking me to reply to an email I already replied to.i DO NOT recommend them to anyone. Find another broker
30 October 2024
Unprompted review
Reply from Hugo's Way
We're sorry about the frustration with your withdrawal. This shouldn't be happening, and we'd like to help resolve it.
Sometimes emails can get lost or there may be a verification step that wasn't completed. Please contact our support team via live chat with your account details and reference this review, we'll prioritize getting this sorted for you.
Sincerely,
The Hugo's Way Team
Hugosway is a shady and scam driven…
Hugosway is a shady and scam driven broker, they steal your money through spreads, commission fees and swap fees. they will purposely surprises price to charge swap fees, they will not take you out of trades according to your sl and lie and say it's slippage, they will activate stop orders 15 points from your entry and lie and say it's slippage. which puts you in automatic drawdown with your trade. I have screenshots of the manipulation and theft over the last 3 years.
13 August 2024
Unprompted review
Reply from Hugo's Way
Dear CoachT,
Please refer to the email we sent for detailed explanations regarding trading during high-impact news and how slippage works. As mentioned, market volatility during these times can cause slippage, which is a normal occurrence despite our best efforts to minimize it.
We also remind you of the inherent risks in trading, especially during such events.We understand how frustrating this can be, and we’re here to support you. If you have any further questions or need assistance, don’t hesitate to reach out.
Hugo's Way Team
Nightmare experience
Nightmare experience! Lost all my money! They’ve used every excuse in the book as to why I haven’t been paid out in almost two months!! They admitted losing my money more than once! They claim their forensics team is working and investigating, but it’s all BS! They are straight criminals! And it’s impossible to talk to them directly! Stay away!
*** update after their reply *** of course they’re giving the same excuse. They continuously plead ignorance. They say they have no record, but I have screenshots, transcripts and emails as evidence! I’m taking legal action. This is absolutely ridiculous.
26 June 2024
Unprompted review
Reply from Hugo's Way
Dear Alma,
We were unable to locate your account as there is no record of your email/phone number in our system. To assist you further, please reach out to our support team.
Best regards,
Hugo's Way Team
This is a horrible broker
This is a horrible broker. Lots of crashes and cons with this broker only pro there is is 100% commission. DO NOT TRUST THIS BROKER OR GO WITH THIS BROKER!
16 July 2024
Unprompted review
Reply from Hugo's Way
We're sorry to hear about the crashes you experienced. The old platform had issues that we've now fully addressed.
We've launched a brand new custom-built WebTrader at trade.hugosway.com, it's stable, works on any device through your browser, and includes professional features like visual order management and 6 order types.
If you have specific concerns about your account, please reach out to our support team and we'll be happy to help.
Sincerely,
The Hugo's Way Team
Do not make the same mistake I made
EDIT - almost 4 years later they reply to my review after ignoring my support requests for 4 years also this week got some offer to come back and trade with them. I cannot emphasize this enough. DO NOT TRADE WITH HUGOS WAY!
——
Original review December 2022:
Do not make the same mistake I made. I lost $50k with Hugo’s Way because they manipulate accounts and close out your trades. This was happening before MetaTrader booted them off and they were forced to switch to ProTrader.
These guys are scam artists of the highest order. I would love 10 minutes in the same room with their principals but good luck finding them!
20 June 2023
Unprompted review
Reply from Hugo's Way
We're sorry to hear about your experience. We take these claims seriously and would like to investigate.
Please contact our support team with your account details so we can review what happened. Without looking at the specific account and trade history, we can't address your concerns properly.
Sincerely,
The Hugo's Way Team
Persistent Technical Issues
Review: Technical Issues with Hugo's Way
Account #: 64763
I have been trading with Hugo's Way, and my experience has been marred by significant technical issues that have greatly affected my trading performance.
**Frequent Freezing During Executions**
One of the most frustrating problems I've encountered with Hugo's Way is the frequent freezing during trade executions. This has resulted in missed opportunities and financial losses, as timely execution is crucial in Forex trading.
**Slow Loading of Screens**
Another major issue is the slow loading of screens. This delay in accessing important information disrupts the trading process and can lead to missed opportunities and poor decision-making.
**Unreliable Platform Performance**
The overall performance of the platform is unreliable. Consistent technical issues make it difficult to trade efficiently and effectively.
**Conclusion**
Due to these persistent technical issues, I cannot recommend Hugo's Way to other traders. A reliable platform is essential for successful trading, and Hugo's Way falls short in this regard. I hope this review helps others make an informed decision.
7 June 2024
Unprompted review
Reply from Hugo's Way
Thank you for the detailed feedback. We're sorry the old platform didn't meet your expectations, the issues you described were real and we heard you.
We've now completely rebuilt our trading platform from the ground up. Our new WebTrader at trade.hugosway.com addresses all the issues you mentioned: it's fast, stable, and works on any device without downloading an app. It includes visual order management, 6 order types, and multi-chart layouts.
We'd genuinely appreciate the opportunity to show you what's changed. Give the new WebTrader a try, we think you'll notice a significant difference.
Sincerely,
The Hugo's Way Team
The protrader app is useless
The protrader app is useless. Always freezing up
4 June 2024
Unprompted review
Reply from Hugo's Way
We completely understand your frustration with the old ProTrader app. You weren't alone, we heard this feedback from many traders.
That's exactly why we built something entirely new. Our new WebTrader at trade.hugosway.com is custom-built from scratch, works on any device through your browser (no app download needed), and is fast and stable. Give it a try, we think you'll see a huge improvement.
Happy trading,
The Hugo's Way Team
Hard to contact customer support
27 December 2023
Unprompted review
Reply from Hugo's Way
We're sorry to hear you had trouble reaching us. Our support team is available 24/7 via live chat on our website.
If you have any ongoing issues, please reach out via live chat and we'll be happy to help.
Sincerely,
The Hugo's Way Team
WOW THIS IS A SCAM I CLOSED ALL AND THE…
WOW THIS IS A SCAM I CLOSED ALL AND THE PRO TRADING FROZE WHEN I COME BACK IT HAD CLOSED ONLY TWO OF MY TRADES COATING ME ALL I HAVE PROOF IN THE CLOSE! THIS CRAZY
10 May 2024
Unprompted review
Reply from Hugo's Way
We're sorry about what happened. Platform freezes during critical moments are unacceptable, and we understand your frustration.
We've completely replaced ProTrader with our new custom-built WebTrader at trade.hugosway.com. It's designed to be stable and responsive, with visual order management on the chart so you always know where your orders are.
If you'd like us to review your specific account situation, please contact our support team with your account details and we'll investigate.
Sincerely,
The Hugo's Way Team
The reviews are legit! Don't let them defend otherwise
The reviews are genuine! Please stay far away! The pro trading app platforms are horrendous, and I lost my capital due to BS server errors. I screen-recorded everything, and they still denied it was on their end. I have so much proof because I was worried something like this would happen, and they did nothing! I tried it on four devices through their platforms: Webtrader, iOS, Android, and desktop. I tried for over 2 hours while also dealing with the support team, and it's all a scam. PLEASE STAY FAR AWAY IF YOU WANT PROOF. IM MAKING A VIDEO SOON ON YT FOR THESE BS FOREX BROKERS.
3 May 2024
Unprompted review
Reply from Hugo's Way
We're sorry to hear about your experience. Platform issues during the ProTrader era were genuinely frustrating, and we took that feedback very seriously.
We've now completely replaced that platform with our new custom-built WebTrader at trade.hugosway.com. It's designed to be fast, stable, and works on any device through your browser, no app required. It includes visual order management on the chart so you can always see and adjust your positions.
We understand trust needs to be earned back. If you'd like to discuss your specific account situation, please contact our support team and we'll do our best to help.
Sincerely,
The Hugo's Way Team
Not what it used to be. Dont loose your capital!
When i started trading Hugo's way was almost perfect,not many issues and great customer service. Once they switched their crm to the pro trading app, everything went down hill quickly. The Trading platform has connectivity issues every day....I lost countless trades due to the inability to manage my trades while they were open. Even with screenshot evidence of not being able to access my account. there was always some contradictory reason as to why they wern't responsible for the platform and connectivity issues. I've lost a lot of money dealing with Hugo's way and the pro trading platform......My advice...STAY AWAY FROM HUGO'S WAY AND ANY OTHER BROKER WITH THE PRO TRADING PLATFORM. You'll loose money and won't get it back.....find a broker that uses the tradelocker platform.
10 April 2024
Unprompted review
Reply from Hugo's Way
Thank you for being a long-time trader with us, and we're genuinely sorry about the issues you experienced with the ProTrader platform. Your feedback was shared by many traders, and we took it to heart.
We're happy to say we've now completely rebuilt our platform from scratch. Our new WebTrader at trade.hugosway.com launched this week, it's custom-built, fast, stable, and works on any device without downloading an app. It includes visual order management, 6 order types, and multi-chart layouts.
We'd love the opportunity to show you how much things have improved. The Hugo's Way you remember can be back, give the new WebTrader a try.
Sincerely,
The Hugo's Way Team
100% a scam cant withdrawl money site…
100% a scam cant withdrawl money site crashes all the time.
2 April 2024
Unprompted review
Reply from Hugo's Way
We're sorry to hear about your experience with both withdrawals and site stability.
We've now launched a brand new WebTrader at trade.hugosway.com that's stable and works on any device. For withdrawal issues, please contact our support team with your account details and we'll investigate. We're also launching USDC withdrawals soon which will be near-instant.
Sincerely,
The Hugo's Way Team
I've been trying to withdraw fund but…
I've been trying to withdraw fund but asking more charges one after one and finally I have to admit this is one of the robbing broker I have dealt with.
This is millions percent SCAM
22 March 2024
Unprompted review
Reply from Hugo's Way
Hi Mashuk,
We're concerned to hear about your experience. We don't charge withdrawal fees beyond standard blockchain network fees for crypto withdrawals.
If you were asked for additional charges, this doesn't sound right and we'd like to investigate. Please contact our support team with your account details so we can review exactly what happened.
Sincerely,
The Hugo's Way Team
Trying to withdraw my funds
Trying to withdraw my funds , got message saying transaction under review from their admin , that was 24hrs ago , contacted support they say 48 hours then you receive an email supposedly to confirm withdrawal address , this company clearly has liquidity issues, STAY AWAY , just using tactics to delay withdrawals soon be bankrukpt
10 February 2024
Unprompted review
Reply from Hugo's Way
Dear Richard,
We sincerely apologize for any inconvenience caused by the temporary delay in processing withdrawals, which resulted from system maintenance performed by our technical team. We're pleased to inform you that these maintenance procedures have been successfully completed. Your withdrawal was processed on February 12th and you can view it in your wallet address. Rest assured, we do not anticipate any further delays. We truly appreciate your understanding.
For any further assistance, please feel free to reach out to us.
Hugo's Way Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.