Lack of withdrawal options
I could deposit with my card, but to withdraw they pushed me toward some e-wallet I don’t use. Should be symmetric.
28 July 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Hugo Casino is an online casino platform focused on providing a secure, fair, and enjoyable gaming experience for eligible adult players. We offer a selection of casino games, convenient payment options, responsive customer support, and account protection measures designed to keep your experience safe and straightforward. Customer feedback is important to us. We use reviews to improve our services, resolve concerns, and better understand the needs of our players. Whether your experience has been positive or there is something we need to address, our support team is ready to assist. Online gambling is strictly for adults aged 18 and over, or the legal gambling age in your jurisdiction. Please play responsibly and never gamble more than you can afford to lose.
Contact info
3.3
Average
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In-game chat toxic
Some live tables had really rude players in chat and no one from the casino moderated it. Not a nice vibe.
28 July 2026
Unprompted review
The website is easy to navigate and…
The website is easy to navigate and fast in loading. I love every aspect of the gaming will come back again for sure. Highly recommend this casino business .
24 July 2026
Unprompted review
This is a proper management game
This is a proper management game, not a hidden cash grab. You actually have to balance security, marketing, and table payouts to stay profitable. Progression feels earned. It's the best casino tycoon game I have found on the app store.
24 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.