Easy to order & pick a delivery day. Impressed that delivery was free & I got a 3 hour slot on the day. I was able to apply BlueLightCard discount too. Washing machine is great, easy to install & whi... See more
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Review summary
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Reviews shaping this summary
Today I renewed my washing machine insurance and the chap I spoke with over the phone, was a legend. He had to jump through hoops to get the information and correct quite a few misspellings of my emai... See more
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First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone. Sarah from customer service was brilliant, after I had explained the damage she immediately s... See more
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I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
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Company details
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hughes
Hi, Thank you for this 5 star review. We are glad you found our ordering process easy and the collection was swift.
Thank you for shopping at Hughes.
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for leaving us a review. We are pleased to hear that the delivery was great, and so were our prices.
Thank you for shopping at Hughes.
Best regards, Liv
Great help from the young gentleman…
Great help from the young gentleman that put the to in my car
19 August 2026
Reply from Hughes
Hi, Thank you for the 5-star review, We are very pleased to hear that our team were able to help you with loading your car, this is great to hear! Thanks for shopping at Hughes.
Best regards, Liv
Great service
First appliance damaged when delivered but not opened straight away. Replaced quickly and without issue
20 August 2026
Reply from Hughes
Good Afternoon, Thank you for the 5 star review, We are sorry to hear about the first delivery, but we are pleased to heat that we were able to resolve the issue and get you a new appliance out swiftly, Thank you for shopping with Hughes!
Best regards, Liv
I am an existing customer for many…
I am an existing customer for many years and find the Company very efficient with friendly helpful staff. The delivery went very well. I bought a Hotpoint washer to replace my 13 year old Hotpoint. I think that I had good value for money!
20 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us such a lovely review. We really appreciate it! We are so glad that we have made such a good impression on you for many years, we are so pleased to hear that! Thank you so much for choosing to shop with Hughes, and we hope that this new washer does you well for another 13 years!
Best regards, liv
Reply from Hughes
Hi, Thank you for leaving us a review,
We are glad that your delivery arrived on time, and that our communication was great!
This is wonderful to hear, Thank you for shopping with us.
Kind regards, Liv
I ordered online to collect in store
I ordered online to collect in store. When I arrived at the store my order was ready and the staff were very helpful.
19 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, we really appreciate it. We are so pleased to hear that your order was ready for collection efficiently, and that our staff were very helpful, this is wonderful to hear!
Thank you for shopping at Hughes, Kindest regard,, Liv
First class experience
Just bought AEG cooker, really good experience including price and delivery. Second purchase, same experience. Definitely recommend.
22 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, We are so pleased to hear that you were happy with our services! This is great to hear! Thank you so much for choosing to shop at Hughes, And we hope to see you again in the future!
Kindest regards, Liv
fridge freezer
Very easy to order, quick delivery, very pleasant delivery driver very helpful and happy nothing too much trouble
20 August 2026
Reply from Hughes
Good Afternoon, Thank you for shopping at Hughes, We are so pleased that you found our processes very easy and smooth, we are so pleased to hear that out delivery team were very helpful, this is lovely to hear!
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for your review, We are pleased to hear that we were professional and on-time, as we do always hope to be, Thank you for choosing to shop with Hughes!
Best regards, Liv
Great service and delivery…
Great service and delivery with a very competitively priced product.
19 August 2026
Reply from Hughes
Good Afternoon, Thank you for your review, We are so pleased to hear that our service and delivery was great, as well as our prices! Thank you for choosing to shop at Hughes!
Kind regards, Liv
Smooth quick purchase and delivery
Smooth quick purchase and delivery. 2nd time I've used Hughes for electrical goods. Great service.
19 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a lovely review, we are so pleased to hear that the process start to finish was so easy, we are so glad! Thank you for shopping at Hughes!
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for your 5 star review, we really appreciate it!
Thank you for shopping at Hughes.
Best regards, Liv
Good price, quick delivery
Good price, easy to order and delivered quickly in good condition - very happy
19 August 2026
Reply from Hughes
Wonderful o hear, thank you so much your feedback.
Martin
Was very good the driver let me know
Was very good the driver let me know
When he was coming lots of emails from hughs letting me know it was arriving
One happy customer
19 August 2026
Reply from Hughes
Thank you for your 5 star review and thank you for shopping with Hughes.
Martin
Reply from Hughes
Hi Brian,
Thank you for your 5 star review!
Kind Regard,
Oli
Reply from Hughes
Hi There,
We glad to hear you are happy with our service and your new product!
Many Thanks,
Oli
The young lady that helped me was so…
The young lady that helped me was so friendly, helpful and knowledgeable. Her name was Presley.
28 August 2026
Unprompted review
Reply from Hughes
Hi Vicki,
Thank you for such a brilliant review! We will make sure your feedback is forwarded on.
Kind Regards,
Oli
Highly recommend
Easy website to use, and very helpful when I wanted to change date. Competitive pricing.
Wouldn’t hesitate to use again
21 August 2026
Reply from Hughes
Hi Ruth,
Great feedback! Thank you for leaving a review!
Regards,
Oli
Buy at your peril…
Even after I double checked that you had the correct delivery address you still managed to tell two different delivery companies the wrong address. One item was abandoned at an unknown address even though it was supposed to be signed for delivery. Now waiting 7 working days for an investigation. Completely dreadful customer service.
20 August 2026
Reply from Hughes
Good afternoon,
Thank you for taking the time to leave a review and I am sorry for the issue experienced.
I thank you for taking my call this afternoon and for allowing me to fully advise on the IT issue we have discovered in relation to the matter reported. I can confirm a refund has been passed over to the payment team and this is for the undelivered item and the delivery charge on the order too. I am again very sorry and do hope you are happy with the other part of your order that was able to be delivered.
Kind regards
Sarah
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