Huggies Reviews 118

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were let down by their experience overall. Many customers expressed significant disappointment with the product's quality, noting that it has drastically declined and is now perceived as poor and pathetic. People frequently mentioned that the wipes are thinner, drier, and tear easily, making them ineffective for their intended use. The price and value for money were also major concerns, with consumers feeling they are getting less product for the same or higher cost, leading to a perception of being ripped off. Reviewers also faced considerable frustration with the order experience, particularly with how the wipes dispense from the packet, often coming out in clumps and being difficult to separate. Some customers reported adverse reactions, such as skin irritation and redness, after using the new product.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing significant disappointment regarding... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment with the significant decline... See more

Price

Customers consistently express dissatisfaction with pricing, often citing "shrinkflation" where a "New... See more

Value for money

Users describe negative interactions with value for money, with many reviewers expressing that products are... See more

Order

Consumers find order to be negative, with one customer reporting that a weighted soft toy they ordered was... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Presume it’s for cost cutting reasons but the new wipes are awful! I’ve used Huggies pure for years as they had no odour and were a robust wipe. Now they are flimsy like pampers, come out of the packe... See more

Rated 1 out of 5 stars

As usual - a "New improved design" means you get less for more. They are thinner and don't unfold when you pull them out of the packet which is exactly what you don't need when you have a child wriggl... See more

Rated 1 out of 5 stars

Been using Huggies wipes for ages. Until now. They've changed utterly: much, much thinner, virtually dry, almost impossible to get out of the packet, tear easily. What a major disappointment, seriousl... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Show reviews in all languages. (118 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look