Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my... See more
Company replied
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I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were excepti... See more
Company replied
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... See more
Company replied
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... See more
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Company details
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Craig was very helpful in resolving my…
Craig was very helpful in resolving my query.
25 November 2025
Unprompted review
Reply from Huddle
Hi Lawson,
Thank you so much for your 5-star review!
We're delighted to hear that Craig was able to assist you and resolve your query. We'll be sure to pass along your kind words. If you need anything else, we're always here to help!
Best Wishes,
Team Huddle
Had an issue with billing and my…
Had an issue with billing and my payment plan but Craig was a massive help in getting it sorted and ensured the matter would not continue. Thank you.
24 November 2025
Unprompted review
Reply from Huddle
Hi Ellie,
Thank you for taking the time to share your experience. We are glad to hear that Craig was a massive help in sorting your billing queries.
We would love to know what we could do to turn your experience into a 5-star one! Please feel free to email us at info@huddle.uk.com with the subject line “Google Feedback.”
Best wishes,
Team Huddle
Craig from Huddle Utilities
Craig from Huddle Utilities was very efficient, highly knowledgable and had a lot of patience. I am not good with computers. He patiently guided me through the process and resolved my problem.
24 November 2025
Unprompted review
Reply from Huddle
Hi Nava,
Thank you for your fantastic 5-star review!
We are so pleased to hear about your excellent experience with Craig and that he patiently helped you resolve your queries.
We will certainly pass along your wonderful feedback to Craig.
Best Wishes,
Team Huddle
Thank you Katie
My call was answered promptly by Katie (who has a friendly smile in her voice). I wanted to pay my utility bill but my card was recently renewed because of some damage to the previous card. Consequently, I had a new number and end date which Katie renewed for me straight away and deleted the old one. That done, I was able to pay the bill and have since received an email acknowledging payment. Thank you Katie.
24 November 2025
Unprompted review
Reply from Huddle
Hi Alan,
Thank you so much for taking the time to share your positive experience! 🌟
We are delighted to hear that Katie was able to assist you so promptly and effectively with updating your payment details and processing your utility bill payment.
We will be sure to pass along your kind words to Katie and the rest of our team.
Best Wishes,
Team Huddle
Excellent Phone Support from Yves
To be honest, I often find the huddle's emails quite confusing and the online platform inconvenient.
However, my call today with Yves was a completely positive experience.
He was highly professional and genuinely friendly. More importantly, he resolved my issue very quickly and efficiently, ensuring no time was wasted.
Yves is a valuable asset to your team, and I truly appreciate his excellent customer support. Thank you for the help!
21 November 2025
Reply from Huddle
Hi Donghan,
Thank you for the 5* review!
We are glad to hear that you had such a positive and friendly experience with Yves and that he was able to resolve your query efficiently!
We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Katie was very helpful and efficient.
Katie was very helpful and efficient.
19 November 2025
Unprompted review
Reply from Huddle
Hi Anthony,
Thank you for the wonderful 5* review!
We are delighted to hear that Katie was both very helpful and efficient in assisting you. We strive to make every interaction as smooth and effective as possible.
We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Craig was really helpful.
Craig was really helpful.
We were getting stress out because we were receiving the letter of different account on our property address about the late payment even though we have cleared our bills.
Craig clarified the situation that it was an error, who has polite, communicated really well, really appreciate it.
Thank you so much
18 November 2025
Unprompted review
Reply from Huddle
Hi Sonika,
Thanks for the 5* review!
We are incredibly pleased to know that Craig was able to clearly clarify the queries you raised and resolve the situation for you.
We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Craig was very helpful and took time to…
Craig was very helpful and took time to resolve the matter
20 November 2025
Unprompted review
Reply from Huddle
Hi Linda,
Thank you for your 5* review!
We are very happy to hear that Craig provided you with helpful service and dedicated the time necessary to fully resolve the matter for you.
Taking the time to ensure a complete resolution is a priority for us. We'll be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
A lovely worker named Katie really…
A lovely worker named Katie really helped me resolve an issue with clear, kind and simple solutions. I really appreciate her help.
19 November 2025
Unprompted review
Reply from Huddle
Hi Nel,
Thank you for the 5* review!
We are delighted to hear that Katie was able to help you resolve your issue with such clear, kind, and simple solutions. We pride ourselves on providing helpful support, and your appreciation means a lot to us.
We will be sure to pass on your kind words to Katie.
Best Wishes,
Team Hudde
Craig has really assisted me with a lot…
Craig has really assisted me with a lot with my utility queries I have had as well as disputes with other companies. Thankfully he sorted them out in an affective manner increasing my confidence in the companies abilities to offer effective customer care.
I have and will strongly recommended huddle as it is by far the best utility service out there.
19 November 2025
Unprompted review
Reply from Huddle
Hi Mustapha,
Thank you for the 5* review!
We are absolutely thrilled to hear that Craig provided such effective assistance with your utility queries. We will be sure to pass your kind words on to him.
Best Wishes,
Team Huddle
Delays in Sending Bill
Huddle has requested a bill that is meant to go to another company our residence is with, and they have claimed to never speak to this company to clarify this issue and resolve who has to pay the energy bill. This experience has been frustrating to deal with, though it may hopefully be resolved. The people who work there are genuinely helpful whenever we've called them on the matter.
18 November 2025
Unprompted review
Reply from Huddle
Hi James,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
Your case has been escalated to our complaints team to ensure everything is fully resolved and to help prevent similar issues in the future.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Craig was very clear and helpful
Craig was very clear and helpful. He signposted what he was doing to check my account and assist me and answered all my questions clearly. Couldn't have asked for anything else 😊
14 November 2025
Unprompted review
Reply from Huddle
Hi Isa,
Thank you for the 5* review!
We’re so pleased to hear that Craig was clear, helpful, and kept you informed while assisting with your account. It’s great to know he was able to answer all your questions
Best Wishes,
Team Huddle
Excellent customer service from Craig…
Excellent customer service from Craig at Huddle. Very clear communication and a fantastic approach.
13 November 2025
Unprompted review
Reply from Huddle
Hi Stephen,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Craig provided excellent service and clear communication. We’ll be sure to pass your kind words along to him.
Best Wishes,
Team Huddle
Katie from the Customer Service team…
Katie from the Customer Service team was excellent.
So helpful and clear what I had to do.
Well done Katie
11 November 2025
Unprompted review
Reply from Huddle
Hi Ray,
Thank you for taking the time to leave a 5* review!
We're absolutely delighted to hear she was so helpful. We'll be sure to pass along your kind words to her and the entire Customer Service team.
Best Wishes,
Team Huddle
Huddle bill help
Craig was very helpful and sorted out the problems efficiently. He also answered any further questions I had and clarified the issues.
12 November 2025
Unprompted review
Reply from Huddle
Hi Ayushi,
Thank you so much for the wonderful 5-star review!
We're thrilled to hear that Craig was able to sort out your problems so efficiently. We'll be sure to pass along your kind words to him.
Best Wishes,
Team Huddle
Craig was Patient took his time…
Craig was Patient took his time explaining all we need to do
12 November 2025
Unprompted review
Reply from Huddle
Hi Wayne,
Thank you so much for the 5-star review and for taking the time to share your positive experience with Craig!
We'll be sure to pass along your kind words to him.
Best Wishes,
Team Huddle
Do not use!!!!
My Tenants and myself have used Huddle on several occasions, and they have turned out to be a complete nightmare when it comes to invoicing and contacting them. They send out ridiculously high invoices so you contact them and even when you tell them the correct readings and the property address they still get it wrong. I now advise any tenants not to use Huddle.
1 August 2025
Unprompted review
Reply from Huddle
Hi Essey,
Thank you for taking the time to share your experience.
We are sorry to hear that you are unhappy with the service you received.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
I had an issue with my bill
I had an issue with my bill, I called and spoke with Katie who was more than happy and able to support me with my issue. Katie sorted it out for me, explained what she would do and as promised, followed it up in an email immediately after the call. As someone who works in customer service, Katie’s knowledge and advice was perfect. Supportive, informative and knowledgable. Can’t ask for more!
10 November 2025
Unprompted review
Reply from Huddle
Hi Gareth,
Thank you for the 5* review!
We are thrilled to hear that Katie provided you with such outstanding support regarding your bill issue. It's fantastic that she was able to resolve it quickly, clearly explain the process, and follow up immediately, just as promised.
We'll pass along your kind words to Katie!
Best Wishes,
Team Huddle
Very reliable and good customer service
Very reliable and good customer service
10 October 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thank you for your 5* review. We really appreciate your feedback! 😊⚡
Best Wishes,
Team Huddle
The customer service
The customer service
I was so confused about the pending amount and all. And Tanya help me out and I’m glad
30 October 2025
Unprompted review
Reply from Huddle
Hi Sredha,
Thank you for the 5* review!
We appreciate taking the time to leave such positive feedback, and we'll certainly pass along your gratitude to Tania!
Best Wishes,
Team Huddle
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