Huddle Insurance Reviews 7,548

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 999 reviews, reviewers had a great experience with this company. Customers frequently highlight the competitive pricing and the user-friendly online experience, noting how easy it is to navigate the website and obtain quotes. Many appreciate the streamlined process for applying and the clear, jargon-free wording of the policies. However, some people were dissatisfied with the customer service and the online portal, mentioning issues like errors, difficulty updating details, and slow response times to inquiries. A few other people also felt that the service could be inflexible in certain situations, leading to frustrating experiences.

What people talk about most

Price

Reviewers highlight positive aspects of price, often finding it competitive and affordable compared to other... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the website's ease of navigation and... See more

Service

Clients share ambiguous opinions on service. Many customers praise the quick, friendly, and professional... See more

Website

Customers generally express satisfaction with the website's ease of use and navigation. Many reviewers found... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Waited in live chat for too long with no response. Make sure you set aside an hour just to update your details. Online portal is missing a lot of features, why can't I update my rego number onli... See more

Company replied

Rated 4 out of 5 stars

Huddle was very easy to work out premiums on line with the realistic costing for a car that travels less than 5000km per year. Was more than happy to go with them with at least a $250 saving on other... See more

Company replied

Rated 4 out of 5 stars

In regards to Travel Insurance, no problems. However, Huddle does not have the capacity for direct debits to the bank account for monthly car insurance. Everything has to go through a credit card,... See more

Company replied

Rated 4 out of 5 stars

Using the online tool was simple and easy to use. However the add on extra makes these premiums creep up ever so quickly. Though on review the price was still very competitive. Hopefully I never nee... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Travel Insurance Company

Written by the company

By combining our insurance and technology expertise, we're making insurance quicker, better and cheaper. Life moves fast. Who wants to hang around for insurance? Huddle's award-winning car insurance offers flexible options, including Pay As You Drive. Enjoy friendly, Australia-based support and the convenience of buying, managing, and claiming 24/7. Join thousands of satisfied Australians who trust Huddle for their car, home and travel insurance needs.

14 Day Money Back Guarantee

Try our products risk free

If you decide that this policy is not for you and you have not made a claim, you may cancel any Huddle policy within 14 days of it starting.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy and cheap

Easy and cheap

6 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 1 out of 5 stars

None existent customer service

None existent customer service, emailed and called several times and different days with zero response.

Keep away from this dodgy company.

11 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Hi Shawn,

Thank you for taking the time to share your feedback with us. I can see that your request has since been responded to.

We value all feedback, both positive and constructive, as it helps us learn and improve the experience we provide. Your insight is truly appreciated.

If you need any further support, please don’t hesitate to reach out. You can visit huddleinsurance.com.au/help to find our contact details and simple ways to get in touch.

Rated 3 out of 5 stars

Nothing neutral at the moment

Nothing neutral at the moment

5 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the 3 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

Rated 5 out of 5 stars

House & contents claim

When our home was lost due to bushfire Huddle were amazing to work with. Our claims manager was knowledgeable, helpful, supportive and incredibly patient. Our claim was settled quickly and we were kept updated through the entire process. I highly recommend Huddle as an insurance provider.

9 January 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.

Rated 4 out of 5 stars

Easy.

It was easy to select this company.

27 February 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

Rated 5 out of 5 stars

Site was very easy to navigate

Site was very easy to navigate

10 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.

Rated 4 out of 5 stars

appraisle

strait forward cheap insurance

5 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

Rated 5 out of 5 stars

Process was easy

Process was easy. No issues. Everything was clearly laid out and easy to understand.

4 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 4 out of 5 stars

Lower Price.

Lower Price.

3 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

Rated 1 out of 5 stars
Huddle Insurance logo

Reply from Huddle Insurance

Hi Gail,

Thank you for your time on the phone last week. We appreciate you taking the time to provide us with feedback on your experience and discuss this matter with you.

Should you need any further assistance from us, please don't hesitate to reach out to us by visiting huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

Rated 5 out of 5 stars

Thank you guys you gave you guys gave…

Thank you guys you gave you guys gave me an easy insurance for my vehicle and as long as I'm in short I'm very happy about it and it's for damage and other covers and other things thank you very much and I'm glad it's very easy to join you guys in any time to message you guys over the internet I just wish you guys had a call centre but messaging you as much more better because we don't have to wait too long on the phone thank you again

9 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the amazing 5 stars too - Welcome to Huddle.

Rated 5 out of 5 stars

It was easy and straight forward to get…

It was easy and straight forward to get insurance cover for our trip to China

9 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with

9 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 5 out of 5 stars

Easy comp programme

Easy comp programme. Prompt attention to fix a problem

8 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 5 out of 5 stars

Easy and much cheaper

Easy and much cheaper than previous insurer.

8 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.

Rated 4 out of 5 stars

Easy as peasy

8 March 2026
Huddle Insurance logo

Reply from Huddle Insurance

Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.

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