While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their functionality and unique design. The customer service is frequently highlighted as phenomenal, with many people appreciating the prompt, warm, and diligent responses. Reviewers often mention the quick resolution of issues and the staff's willingness to go above and beyond. The overall sentiment indicates that the company stands behind its products and provides exceptional support, making customers feel valued and leading to a desire for continued business.

What people talk about most

Product

Consumers find product quality to be exceptional, often highlighting the unique, high-quality, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its exceptional quality. Many... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of products,... See more

Response time

Customers consistently report highly positive experiences with response times. Many reviewers praise the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service for a product issue I had. Addressed the issue within hours above and beyond what I could have ever imagined. In this day and age of companies focusing on profits above cust... See more

Rated 5 out of 5 stars

Huckberry is a great company to shop with. They have quality products, an awesome website and friendly and helpful customer service representatives. They stand behind their products and are always r... See more

Rated 5 out of 5 stars

Huckberry is a top notch company which not only sells high quality apparel and other stuff, but also takes care of their customers as f any issues arise. I have been their customer for several years l... See more

Rated 5 out of 5 stars

Huckberry Customer Service has been phenomenal. They not only respond to your questions, but they will also go into depth. Their responses come across as they actually care about their customer servi... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store

Written by the company

Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in Austin, Texas with offices in San Francisco and Columbus, Ohio. Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.


Contact info

4.9

Excellent

TrustScore 5 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 26% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great so far

Overall great so far! Is nice to have this perk! Have a person who can show you the new tradings is always way better that have to find it yourself! Absolutely good

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, made even more helpful when you are in the Uk and can’t try the product on.
I followed the online sizing guide, which in itself is quite in depth, and also emailed customer service for advice.

After an anxious wait to see if it fits and whether I need to return it, incurring a lot of cost, I am very happy to say it fits perfectly.
The moral of the message, trust the measurements and advice given.

Flint and Tinder flannel lined wax jacket.
Great jacket!

For guidance, I am 6’ 2” 198lb 43” chest and broad shouldered. Advised to go with a Large/Tall.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Sizing issues with my first order and…

Sizing issues with my first order and the fast turn around on getting me the correct one was amazing. Customer service was helpful and went above and beyond even after I said to close ticket. They took the time to still verify things just to be 100% sure. While I am sad their sizes dont really match most industry norms, the help to get me into something that did fit makes this a worthwhile company to shop at. The product itself is fantastic. I didn't know what to expect for my first waxed jacket. I am blown away at how it looks and feels.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional products, service, and overall experience

I’m a big fan and would highly recommend Huckberry because they consistently make it easy to shop with confidence. They carry a great mix of brands and products that feel well chosen, and the quality of the pieces I’ve bought has always been excellent. On top of that, their customer service has been genuinely helpful whenever needed. I’ve also visited a few of their stores, and the employees were friendly, down-to-earth, and great representatives of the brand.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The people at Huckberry are GREAT!

The people at Huckberry are GREAT!! I bought a shirt for my son's birthday and then read that it might shrink and ran on the small side. So that he could open it on his birthday I suddenly realized he might miss the return window if it was too small. I received a lovely email telling me to let them know if he needed to return it offering to extend the 30 day return deadline. Who does that? Only a great company with quality clothes (I've bought a lot of things there for my son). Thank you!!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

To return or not to return?

My order arrived on time, well-packaged, and exactly as described—always a good start. I was a little nervous about the famous “10-year hoodie” after reading that it might shrink in the wash, so I sized up. I usually wear a medium but went with a large, figuring I’d either grow into it… or let the laundry handle it.

When it arrived, it was definitely on the roomy side—less “tailored fit,” more “borrowed from a taller cousin.” I even started a return for a medium but forgot to send it back before a long trip (classic move). When I followed up, customer service reassured me it would shrink in the wash. I was skeptical—but gave it a shot.

Turns out, they were absolutely right. One wash later, the hoodie fit like it was made for me. Honestly, it felt like a controlled science experiment with a very cozy outcome.

Super happy with the hoodie and everything else I picked up from Huckberry. Great quality gear and customer service.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Top notch service

Top notch service, every time.

I’ve been a Huckberry customer for years and have bought a lot from them. Every now and then I run into an issue or need to return something. I have to say, this team is always willing to roll up their sleeves and go above and beyond to solve problems for customers. They’re fast, efficient, and responsive, and that’s one of the reasons I keep coming back.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

The quality/craftsmanship of the…

The quality/craftsmanship of the Huckberry lines is simply, one of a kind. I’ll be 63 in 45 days…whose counting!…and I continually find clothes, shoes, accessories, that are unique and to my liking. I don’t buy everything, but I do keep a list. As I type this, I have a pair of Flint & Tinder kaki’s on and a new camp shirt I just received today. I am beyond comfortable, dare say I look snappy too! It is worth trying on what catches your eye.

The customer service & return policy are as you should expect from a company that sells quality product.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great products with great service

They sell great products and they stand by those products. I have purchased many items of different levels of price over the years and they are all quality. Huckberry has offered great customer support in any issue I have had with them. Highly recommend giving Huckberry your business.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great styles and service at Huckberry

Huckberry provides a well curated mix of clothing and accessories for men, all in one place. I recently received a shirt from them that had a small mark on the collar and requested a replacement. Huckberry's customer service was prompt and courteous in their response and expedited a replacement shirt out to me, along with providing a discount on my next order. This is the kind of service that will make me a happy returning customer!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Placing my first order with Huckberry…

Placing my first order with Huckberry was easy, but I had to guess at the best fit for my new pair of jeans. They were a bit baggy for me, so I emailed customer service for advice to get a proper fit for my body type. I got a quick response, returned my order, and have a new pair of jeans on the way with little effort.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have been buying from Huckberry for over a decade. They have the best selection of clothes and accessories and great customer service. I have recommended them many times to others.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry is a great company to shop with

Huckberry is a great company to shop with. They have quality products, an awesome website and friendly and helpful customer service representatives. They stand behind their products and are always ready to help if you have questions. Try them out if you haven't already.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Design

Every product I have purchased has been from quality material and functional, timeless design. Over the past 20 years, I have witnessed a decline in the quality of clothing—design, material and craftsmanship—at rising prices. i’m glad to find a company that takes pride in what it brings to the market instead of scaling efficiencies to maximize profits. Your purpose is clear, and the products you offer show it.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Great store and the best customer support!

I have been shopping at Huckberry for years now. The products are consistently high quality and fit into my life perfectly. A few issues have popped up over time and each time when I reached out they took care of me right away and usually in a way that was more than I expected. More companies should learn from them, they have the best customer support of any retailer I buy from.

17 April 2026
Unprompted review
Rated 3 out of 5 stars

Figured Why Not Take A Shot

I liked having the opportunity to have a fashion expert suggest things an old guy (74) might like to wear. I was curious to see how close someone could come to nailing my fashion sense.
I appreciated the quick response.
There wasn’t anything suggested that really made me sit up and take notice except for the chukkas.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Confidence in Huckberry

I have high expectations for customer service. When the manufacturer would not honor their product, Huckberry (where I purchased) immediately responded and resolved my issue in one email. Phenomenal. As a Huckberry fan already, it’s service like this that makes customers for life.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Huckberry Customer Service has been…

Huckberry Customer Service has been phenomenal. They not only respond to your questions, but they will also go into depth. Their responses come across as they actually care about their customer service and not just trying to answer your questions and move onto the next. That it's more than just making a sell.

15 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look