I do not recommend Hubstaff. They provided no courtesy or flexibility regarding a billing charge and refused to issue a refund. To make matters worse, they then disabled my access to the account for o... See more
Company replied
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See what reviewers are saying
Hey. I just want to ask if anybody here has tried receiving offensive names as aliases of their contractors using Hubstaff? We're very confused how this happened. We did our investigation and reache... See more
Company replied
We had to use this terrible software for a year. It always made us problem with wrong timelogs, lost clockins, and mixed tasks and projects. We had to pay at least double for an employee to follow up... See more
The worst customer service ever The experience with the agent Matt was disastrous. He refused to check the screenshot I shared or properly read the issue I had already described, and instead kept i... See more
Company replied
Company details
- Software Company
- also in
- Business Administration Service
- Cloud Computing Service
- Payroll Service
- Software Vendor
- Web Collaboration Platform
Written by the company
Hubstaff is a time tracking software platform designed for global teams. Track hours with precision, automate payments and invoicing, and gain visibility into how your team works—whether remote, hybrid, in-office, or on job sites. Support focus with built-in productivity monitoring including app and URL usage, activity rates, and optional screenshots for real-time visibility without micromanagement. Streamline operations with workforce analytics that go beyond timesheets, offering insights such as work time classification, unusual activity detection, and productivity trends to reduce wasted hours. From startups to enterprise, Hubstaff scales with your business—combining accurate time tracking with automated payments, productivity monitoring, and actionable insights to help you save time, cut overhead, and improve performance.
Contact info
46055, Indianapolis, United States
- support@hubstaff.com
- hubstaff.com
2.0
Poor
492 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thing that this company has very…
I thing that this company has very simple rules.and it will be fun to work online here.and also its a very good opportunity....
9 August 2023
Great service,
Great service,. The timer keeps record of the time spent working on the projects,,. And the support team has also been helpful.
2 August 2023
knowledgeable
8 August 2023
Christopher was who helped me with the…
Christopher was who helped me with the issue I had and he was very quick to resolve the issue and email when it had been taken care of as well.
2 August 2023
it was a pleasant experience it helpful…
it was a pleasant experience it helpful and understandable issue solving way.
1 August 2023
My time has always been accurate and…
My time has always been accurate and the one time I had a problem, it was quickly resolved.
8 August 2023
pos company
pos company
first they charged 150$ for a free trial i canceled, and then they refunded then, only for a week later to charge me again.
31 July 2023
Unprompted review
Reply from Hubstaff
Hi, Customer! Thank you for your feedback.
We are sorry to hear you were charged after your trial was canceled and even when after a refund was provided.
Could you please reach out to us by email at support@hubstaff.com, and provide more information? We would like to look into this.
Have a great day!
Kind regards,
Daphne
Very helpful and provided the…
Very helpful and provided the information in a timely manner.
4 August 2023
Great professional
1 August 2023
Very nice
Very nice, my concern resolved fast 🤗 thanks for accepting me.❤ Now I'm able to work from the comfort of my room🤗 must try too ❤❤❤❤❤😇
1 August 2023
I really wanted to depend on your…
I really wanted to depend on your product the not being able to exclude WhatsApp and other social media apps and websites from the screenshots was a deal breaker for me
31 July 2023
Reply from Hubstaff
Hi Sirwan! Thanks for your feedback. Each of our time-tracking apps carries a different set of time-tracking features. With that said, screenshot capture in the mobile app is not supported due to security measures put in place on mobile devices. Please take note that time tracked to mobile devices will appear as “Mobile Time” on the screenshots page.
I hope this helps to clarify but please reach out to us by chat or email if you have other questions! We're always glad to assist you! 😊
My first Hubstaff encounter
Support responded in timely manner and gave options for troubleshooting.
30 July 2023
Terrible experience
This experience with Hubstaff is terrible. First, there was a problem with Pay, and now there's an issue with verification. I had already received my payment, and now they are asking to verify my account again. I don't know what's going on. Fortunately, I have PayPal as an option, so I can request my pay to be sent there.
28 July 2023
Unprompted review
Reply from Hubstaff
Hi Michaela! We're so sorry to hear that you had a terrible experience in receiving your payment timely!
We also looked into your ticket and we would like to explain that payments are incumbent on having the correct bank account number to avoid delays. With that said, we're glad to hear that you have a PayPal account as an option. 😊
Please don't hesitate to send us an email at support@hubstaff.com or chat with us if you have further concerns. Cheers.
My question was addressed without…
My question was addressed without hesitation even if it was probably a silly question.
25 July 2023
Very helpful
23 July 2023
Moving to new S/W
Testing the software for 4 months now. Issues with QBO, technical support have not addressed the issue. We are moving to a new SW.
13 July 2023
Reply from Hubstaff
Hi Shadi, and thank you for your feedback.
I see one of our team members reached out to you on July 21, 2023, about your QBO issue. Please let us know if you can add back the integration, and our team will work on it to provide a solution.
If you need anything else or have any doubts or questions, please do not hesitate to contact us; we will gladly assist you. Have a wonderful day!
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