part was acceptable and fairly nice - there was one area where the radii were larger than would be preferred, but they confirmed that first. It would be nice in future if a smaller radii could be used... See more
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Review summary
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Reviews shaping this summary
We've been using protolabs since it was named 3d Hubs amd since day one we were super happy about their services. Especially the personal assigned account executives. You know someone cares about your... See more
Protolabs website is extremely easy to use and they have a lot of manufacturing options. Parts come back well made and packaged. Faster and comparable price to other Chinese companies like Rapid dir... See more
Number one is price. Also attention to detail as well as quick turn-around time are key factors. My last order was returned to sender due to an addressing issue... Customer service made sure that m... See more
Company details
Written by the company
Protolabs Network (formerly “Hubs”) is a digital manufacturing platform made up of more than 250 trusted manufacturing partners around the world. It is part of Protolabs’ global manufacturing services, which combines a global manufacturing network with in-house factories for quick-turn parts. Its services include CNC machining, 3D printing, injection molding and sheet metal fabrication to help designers and engineers produce custom parts, from prototypes to full production runs.
Contact info
Danzigerkade 23A, 1013AP, Amsterdam, Netherlands
- +44 20 3966 9208
- networksupport@protolabs.com
- hubs.com
4.2
Great
823 reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The website and quote maker is quite…
The website and quote maker is quite user-friendly. And, the speed at which I can get useful prototypes is excellent.
Protolabs and Hubs has been instrumental in my progress towards a marketable product.
20 June 2024
Quick and reasonably priced option
Needed a bunch of different iterations for FDM parts in one week's time for a summer camp and our Makerspace was unable to do the production in that timeframe. Pricing and lead time from Hubs was reasonable and so provided us with a stress free option. Only reason for knocking off a star is that the printing tolerances seemed to vary a little and so some of the parts had holes undersized compared to others.
18 June 2024
Great platform with good and fast…
Great platform with good and fast results. Very good follow up throughout. Competetive pricing from a wide network of manifacturers!
19 June 2024
Instant, accurate and high quality
The instant quote and personal attention made the process easy and it made me confident that I was receiving exactly what I ordered. I liked that I could customize material and layer height and get instant price updates.
19 June 2024
The parts turned out looking really good but with missing threads in some of the holes.
The parts turned out looking really good with the bead blasted and clear anodized finish I called out, however, there were four tapped holes on each of the two largest parts that were drilled and not tapped. I double checked to see if it was my mistake not calling them out on the prints that I attached but they definitely were. I had to tap them myself.
23 May 2024
Reply from Protolabs Network
Hi Jesse - I'm very sorry to hear there was an error with your parts. In the future - please reach out before making any edits to the pieces and we will be happy to review the issue and offer compensation, rework and/or remakes for any parts delivered out of spec.
good experience
The delivery was a little later, but the quality was good.
the support was good as well
24 May 2024
Overall great
Amazing customer service. Very helpful and fast. Prices are really good compared to competitors.
24 May 2024
Order is delivered on time
Order is delivered on time. Manufacturers were pro active. they asked very important questions
21 May 2024
Poor quality
The part was a cylindrical part with a machined flat for a set screw. It was blatantly obvious that the shop that took the job had a lathe but not a mill. The flat was saw cut and had ugly teeth marks. The part is still useful for prototyping but so far xometry has way outperformed Hubs in terms of quality.
23 April 2024
Reply from Protolabs Network
Jared, thank you very much for the feedback. This order was made by a newer facility in our network and I have sent your message to our Supply Chain Manager for review. It looks like the order was delivered in the last 90 days - if you raise an issue from your My Orders page we will be happy to offer compensation for anything that's outside your ordered specifications. Please let us know at networksupport@protolabs.com if you have any further questions.
Product was delivered as expected and…
Product was delivered as expected and on time. Will use again.
22 April 2024
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