hub-alhaya.com Reviews 

102
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Don’t ever use them. Trying to return a thobe but getting no response at all. Tried to email and phone but no answer. Absolute scam.

Rated 1 out of 5 stars

The thobe was too big i ordered a size too big extra didn't know but when I tried returning it I wanted guidance because didn't understand the return policy so called up the company multiple times and... See more

Rated 5 out of 5 stars

I ordered a few Jubba as I was going to umrah, when I received the Jubba they were to small.. I got in contact with customer service they were very helpful as one of my Jubba was not in my size howeve... See more

Rated 5 out of 5 stars

The product came perfectly It came in the right size with the right colour like I ordered it, I was sceptical at first like any other person but I decided to take the risk and was amazed when it ar... See more

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Men's Clothing Store
  4. Men's Tailor
  5. Perfume Store
  6. Religious Goods Store

Written by the company

Leading retailer in men's thobes & jubba. Authentic tailoring and the highest quality material. Huge range of coloured thobes from white to blush pink at prices to suit all budget. Cheap jubbas for men's kids and toddlers. Modern Islamic Essentials for all your needs.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

102 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(102)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The product came perfectly :D

The product came perfectly

It came in the right size with the right colour like I ordered it, I was sceptical at first like any other person but I decided to take the risk and was amazed when it arrived its very comfortable with a zip type structure. Would definitely by from this site again.

13 November 2022
Rated 2 out of 5 stars

Order cancelled as none in stock

Wanted to purchase a thobe for my brother, ordered but got email 4 days later saying there was none in stock. Disappointing. But received an refund

19 September 2022
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Reply from hub-alhaya.com

Dear Raihana, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

Please feel free to reach out to info@hub-alhaya.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, won’t be shopping here again. Placed an order for 6 items on the 10th, realised the size of one item ordered was wrong; tried to contact company, phone number goes straight to voicemail and was unable to leave a message, so sent an email explaining what had happened and giving size requested. Following day, tried calling again and sent another email through contact us on their website.

Monday received an automated email to say order has been dispatched, emailed again. Voicemail still not working. Wednesday received order, which contained 5 items, one of which was the wrong sized one and one item missing. The invoice in the packaging was someone else’s order with their name and address clearly visible ( a serious breach of GDPR). I can only assume my invoice has gone to this other customer with my missing item. I immediately phoned and was able to leave a voicemail this time and also emailed. As to date have heard nothing, we are an item missing. I will be reporting this breach of GDPR. Won’t be buying from here again.

10 September 2022

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