Very good quality wood fuel, all the wood was extremely dry and easy to burn but very long lasting. Spoke on the phone, gentleman was more than helpful. Delivery was fast, friendly and helpful, would... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good kiln dried wood delivered within a few days of ordering. Dropped by the delivery driver just outside my garage. Second winter using Hillside. What’s App message to say it’s on its way really h... See more
Called in the run up to xmas, was not hopeful about getting delivery expected to be very busy. The delivered following day. Driver as helpfull and got the ton bag to where I wanted it. The wood burn... See more
Speedy process, ordered one day & delivered the next. Good quality, dry wood ready for burning. Special mention & grateful thanks to the guy who delivered the wood - he went above & beyond to get the... See more
Company details
About Hillside Woodfuels
Written by the company
Hillside Woodfuels
Quality Wood Fuels from South Wales
Hillside Woodfuels is a family-run supplier based on the scenic Gower Peninsula, providing premium wood fuels for homes, hospitality businesses, BBQ lovers and commercial customers.
From kiln dried logs to restaurant grade lumpwood charcoal, kindling and firelighters, we focus on quality products, reliable supply and friendly customer service.
Wood Fuel for Homes, BBQs & Businesses
We supply a carefully selected range of wood fuel products designed for dependable heat, great performance and everyday convenience. Whether you are heating your home, preparing for BBQ season or sourcing fuel for a restaurant, our team is here to help.
Firewood
Kiln Dried Logs
Our kiln dried logs are prepared for consistent burning, strong heat output and easy use in log burners, stoves, open fires and fire pits.
Shop Kiln Dried LogsBBQ & Hospitality
Restaurant Grade Lumpwood Charcoal
Ideal for BBQs, restaurants, caterers and serious outdoor cooking, our lumpwood charcoal is selected for dependable heat, great flavour and a proper cooking experience.
Shop BBQ CharcoalFire Starting
Kindling & Firelighters
Make lighting your fire, stove or BBQ easier with practical kindling and firelighting products designed to help you get a clean, reliable start.
Shop Kindling & FirelightersOur Promise
Reliable Products. Friendly Service. Quality You Can Count On.
We are proud to supply wood fuel products that customers can rely on — with helpful support, clear product options and a straightforward buying experience.
Explore Hillside WoodfuelsFuel Your Fire with Hillside Woodfuels
Written by the company
- Kiln Dried Logs for Reliable Heat
- Stock up on quality kiln dried logs for log burners, stoves, open fires and fire pits. Easy to light, consistent to burn and ideal for keeping your home warm through the colder months.
- Restaurant Grade Charcoal for Proper BBQ Cooking
- Bring out the best in your BBQ with our restaurant grade lumpwood charcoal. A great choice for home cooks, caterers, restaurants and anyone who wants dependable heat and great cooking performance.
- Everything You Need to Get the Fire Started
- From kindling to natural firelighters, we supply the essentials that make lighting your stove, fire pit or BBQ quick and simple. Practical products, friendly service and quality you can count on.
- We Check the Details Before We Deliver
- We know every delivery is different, so our team contacts customers to confirm the best time, place and access instructions wherever possible. Whether it is logs, charcoal, kindling or firelighters, we aim to make your delivery straightforward, convenient and hassle-free.
Order with Confidence
Quality wood fuel, honest service and helpful support from a family-run South Wales supplier.
We want every customer to feel confident when ordering from Hillside Woodfuels. Whether you are buying kiln dried logs, restaurant grade lumpwood charcoal, kindling or firelighters, our team is here to make the process simple and reliable.
We focus on supplying quality products, clear information and friendly support before and after your order. If you need help choosing the right fuel for your home, BBQ, fire pit or business, we are always happy to help.
Contact info
Unit 7, Westfield Industrial Park Waunarlywdd Swansea, SA5 4SF, Swansea, United Kingdom
- +44 (0) 1792 824324
- hello@hswf.co.uk
- hswf.co.uk
4.8
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have ordered before but this bag of…
I have ordered before but this bag of wood has been very disappointing, I will be contacting them.
Seemed that most of the bag were wood chopped into small kindling size, yes there wer larger pieces on the top, I have used this full bag in 2 weeks, when last bag was used in 6 weeks...
13 February 2025
Really good service
Really good service. Wood is excellent. I have signed up to a subscription and so far so good. I would recommend this company as worthy.
14 February 2025
Unprompted review
Very pleased with the logs they light…
Very pleased with the logs they light easily and burn well, giving off a good heat. They are of a usable size; we had to split a few as the bed on our fire is not very large. Only suggestion would be a delivery day and window would be useful.
5 February 2025
Prompt delivery
Prompt delivery, very polite and standard of the logs are Very good. I shall be making another purchase in the not too distant future. 👍
22 January 2025
In fairness
In fairness, it was a busy time of year and the logs arrived a bit later than I'd hoped. But in lieu of the great quality, and good customer support, I'm very happy with your product 👍
21 January 2025
Returning customer
Returning customer, always a pleasure dealing with Hillside. Thanks guys, keep doing what you're doing. Sat in front of a lovely fire, burning well, giving out lots of heat.
Wrapped well and weather proofed on delivery as weather was awful this morning. Ĝrateful the weather improved so I was able to get them put away before the storm arrives.
23 January 2025
Unprompted review
Excellent quality wood & friendly helpful delivery drivers
First time I used Hillside. Easy to order online, competitive prices & excellent delivery service with friendly helpful delivery staff. Will def be subscribing.
8 January 2025
Brilliant quality wood and service
The efficiency and helpfulness of Hillside is second to none.
Fantastic service and quality wood
7 January 2025
No one ever answers e-mails or the phone
The product is fine, but the company is virtually impossible to communicate with. No one answers e-mails and no one answers the phone.
2 January 2025
Unprompted review
Communication issue.
I ordered logs November 28th. They came 2 weeks late, understandably this is the busiest time of year, so I understand that. Communication was the issue. I tried every means to contact you, ended up contacting by Facebook. I would use Hillside Woodfuels again as the quality of the logs are great.
17 December 2024
The only people iv bought wood from for…
The only people iv bought wood from for the last two years, really happy returning customers
12 December 2024
Easy to order online
Easy to order online - delivery was quick - logs are fab…very seasoned and burn just lovely - highly recommend 🙌
12 December 2024
Great service
Great service, delivery driver really friendly and helpful , we are OAPs so appreciate the help , nice mix of large and small logs
13 December 2024
Unprompted review
Disappointing …
We have had several log deliveries from Hillside and the latest one seemed smaller by comparison- usually filled our log store and some over but this time barely filled it up!
28 November 2024
Excellent quality logs
Excellent quality logs . Thank you for delivering them quickly .
4 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.