As soon as we arrived both staff members were there to greet us &offered help. While Nick was showing us the different chairs , the female assistant (sorry can’t remember her name) was offering refre... See more
Location
Switch location2 Red Lion Plaza, 366 Ewell Road, KT6 7BF Tolworth, GB
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See what reviewers are saying
A most welcoming store . Luka in particular was knowledgeable about the products and really personable and patient. We are looking forward to receiving our chair Jackie and Clive Kennedy
We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and h... See more
Until yesterday had never heard of HSL, but after seeing advert on ITV yesterday morning I checked out their website and today visited their Tolworth branch. Needed to find a fireside chair and liked... See more
Company details
About HSL Chairs - Tolworth
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company

- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
Contact info
2 Red Lion Plaza, 366 Ewell Road, KT6 7BF, Tolworth, United Kingdom
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I fell in love with HSL beds when we…
I fell in love with HSL beds when we stayed in a hotel in Sutton surrey while we were looking for a new home but I couldn't afford one then now I need one for a medical reason
Excellent customer service
Excellent customer service
Friendly helpful and honest advice on selection and models available
As soon as we arrived both staff…
As soon as we arrived both staff members were there to greet us &offered help. While Nick was showing us the different chairs , the female assistant (sorry can’t remember her name) was offering refreshments.
Excellent service. Now we just have to wait for our chairs to arrive.
A most welcoming store .
A most welcoming store .
Luka in particular was knowledgeable about the products and really personable and patient.
We are looking forward to receiving our chair
Jackie and Clive Kennedy
Consultant Eaas Miah was most helpful…
Consultant Eaas Miah was most helpful and explained everything in detail.
Am extremely happy to have made this purchase as urgently required.
Luca was extremely helpful
Luca was extremely helpful. Very polite not at all pushy explained and answered every question.
First class service
We were served by a lovely lady at your tolworth branch. She was very patient and explained exactly what size chair i needed and the controls. Very pleasant way to shop.
I had a very good and helpful visit…
I had a very good and helpful visit with your store in Tolworth.
I also had very good service from yor delivery team, Ashley and Cameron who were extreemy polite and helpful.
The member of staff who served me was…
The member of staff who served me was an extremely pleasant young lady. Nothing was too much trouble for her to make my purchase a trouble free event.
Excellent personal service
Excellent personal service . Knowledgeable about all products.
There were 2 members of staff both very…
There were 2 members of staff both very helpful 1 was quite new and obviously learning but was trying very hard and enthusiastic had all the different chairs explained to us
We were very happy with the service…
We were very happy with the service given by Luka in Tolworth. We were given good advice on the single sofa that we were looking for.
HSL Tolworth
We visited the Tolworth store looking for a contemporary sofa and was welcomed by a comfort specialist Luka. Her knowledge was excellent with great communication skills. The store was very clean and had a great range of sofas and chairs. There were lots of options when picking your sofa to adapt from a small to a larger three seater. The completion of paperwork was very straightforward. Whilst you are there you are offered tea or coffee or a cold drink along with a range of biscuits. Nothing was rushed and you felt valued as a customer. Excellent service.
Luca
Very nice staff Luca very knowledgeable helpful and keen for me to have what suited me best.
I had a lovely experience by HSL rep…
I had a lovely experience by HSL rep Luka in the Tolworth branch in Surrey. She showed me exactly what sofa I was looking for in their range which also helps with my back issue and was very accommodating in all the questions that I asked. Very helpful and I was very happy have bought the lovely Bramham Modular sofa.
HSL made every level of their process transparent, by demonstrating a high level of customer service.
I was impressed by the excellent customer service shown to me by HSL Chairs from the moment I entered their showroom in Tolworth, to receiving my furniture at home.
Unfortunately, I very seldom enjoy the level of service, which I remember in days gone by, where I as a customer could instantly recognise that HSL cared about delivering an exceptional ‘customer first service mentality’.
This undertaking was demonstrated by every aspect of service throughout, from production to delivery.
Went to HSL IN Tolworth.
Went to HSL IN Tolworth.
Luka was exceptional. Amazing service and very knowledgeable.
Lovely person to do business with.
Thank you
THE STAFF WERE VERY HELPFUL WITH…
THE STAFF WERE VERY HELPFUL WITH DETAILS OF THE CHAIR THAT I WAS INTERESTED IN AND GAVE ME TIME AND SPACE TO COME TO A DISCISION ON THE RIGHTCHAIR FOR ME.
We found the staff very helpful
We found the staff very helpful. Helped us find the right chair and also the right colour to match my kitchen. All in all very good service.
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