Katarina made the purchase of a 2 seater and 3 seater settee a wonderful, exceptional experience for us. She was extremely knowledgeable, patient and helpful, and was reassuring regarding our particul... See more
Location
Switch locationMoss Road 76, sterling furniture, FK13 6NS Tillicoultry, Scotland, GB
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See what reviewers are saying
From entering the HSL department at sterling at Tillicoultry the welcome was so warm. We explained what we needed and Katerina immediately made us feel welcome and her knowledge on the products was... See more
There was no pressure to purchase. Taken through a full range of chairs with different features, staff very helpful and knowledgeable. Then left to own devices to make my decision and choice.
Polite, helpful staff. The sales person knew all about the products and was able to give us advice on what might suit us after we said what we were looking for. We eventually found the right chairs... See more
Company details
About HSL Chairs - Tillicoultry Sterling
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
Moss Road 76, sterling furniture, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 458365
4.6
Excellent
25 reviews
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Excellent service .
Having severe back problems, I have been looking for a chair with the necessary support that I require. I noticed that HSL had opened within Sterling Mills at Tillicoultry in Scotland. I went to see them and had fantastic service . They made sure that the chair suited my needs, there was no hard sell, and I was totally impressed. I ordered a chair that perfectly suits my posture, height and health requirements. Thank you Aaron for your time and patience! I haven't received my new chair as yet, but will post a further review after it arrives.
18 January 2026
Unprompted review
Excellent, friendly and professional service.
We are thinking about replacing our sofas and armchairs, and recently visited the HSL area within Sterling Furniture. We were very impressed not only by the quality of the products we saw, but particularly by the care and professionalism of the member of staff who looked after us (Katarina).
14 January 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Visited HBuying a ChairSL in Sterling Scotland.Dealt…
Visited HSL in Sterling Scotland.Dealt with Aaron who was extremely helpful and polite,Explained everything re the produc,t a single chair for myself. Listened to us before answering any questions which is most important to ourselves as customers. We were confident in buying the chair from HSL that it was what we needed and wanted. Thank you Aaron.
13 January 2026
Unprompted review
Reply from HSL Chairs - Tillicoultry Sterling
Thank you so much for your kind review, David! We’re thrilled to hear that Aaron made you feel so welcome and provided such helpful guidance in choosing the perfect chair. It’s wonderful that you found a chair that suits you, and we hope you enjoy many comfortable moments ahead. We’re especially proud that this visit was at our newest store to date, and we’ll be sure to pass on your thanks to Aaron!
Katrina & colleague very helpful
Katrina and her colleague were very helpful and made sure that we were ordering the correct specifications that I required for my size (6ft 4inches) and in fact in the options they presented that were available , made me change from my original preference which was based on your Promotional Literature.
As I was always going to go for Stressless as I am replacing my worn out (after 14 years) recliner, now no longer available the one we ended choosing will blend better in the room that it is going in.
9 January 2026
Unprompted review
Great service!
We visited Sterling Homes in Tillicoultry today and were served by Danny in HSL’s newly opened department. He was friendly, knowledgeable and helpful. He spent a lot of time with us while we looked at a couple of different chairs and sofas. He clearly knew a lot about the different designs and functions. We settled on a beautiful arm chair, sofa and foot ottoman. We are looking forward to receiving them in 6-8 weeks. I can thoroughly recommend going to HSL in Sterling Homes if you are looking for a new sofa or arm chair.
28 December 2025
Unprompted review
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