HSL Chairs - Solihull Reviews 58

It was a tricky purchase but the staff at shirley were really helpful 👍🏻

Excellent service from Rachel and Vickie exceed all expectations.
Rachel communicated several times to ensure product (Sofa) was fit for purpose.

Kim was marvellous at helping to choose a suitable chair for my uncle.
In advance of choosing a chair I would now recommend that you take measurements of the user BEFORE visiting a showroom. Kim was extremely patient with me having to phone my uncle and getting his carer to take the measurements.
As the chair will take 6-8 weeks to make and deliver, I cannot comment on the product, just the experience of choosing a chair, which was great.

Lovely chairs, good range of style, colour and sizes. Very helpful and knowledgeable staff who gave us plenty of time to consider our options

We received our HSL Leather Chairs - absolutely beautiful and so well made. We are thrilled with them so thank you so much. Paul and Paul, who delivered our chairs were super - had quite a tricky time getting the chairs inside, around corners etc., but they did it despite how extremely heavy they were - all with a smile and super customer service in mind - so professional. You are both a credit to your company. Thank you.

Paul And Paul just installed my chair. Excellent service. Can't fault in anyway

A lovely warm welcome when I entered the showroom. Rachel took the time to understand what I was looking for and there was plenty of time to try out the different chairs and sofas for comfort. There was no hard sell or rush to close the deal, just a relaxed conversation about the options available, the size and fitting points and the pros and cons for different circumstances, all over a nice cup of coffee. I left a couple of hours later having placed an order and am now eagerly awaiting confirmation that my furniture has been made and is ready for delivery.

Friendly attentive service. There was much information given and guidance for making choices.

Friendly welcome
Kim was extremely knowledgeable
So helpful with quotes and samples
Great follow up without pressure

Friendly knowledgeable staff, no hard sales. No pressure, just took their time and discussed everything.

Mike and the team were really very helpful - explaining the options to meet our requirements.
Nothing was too much trouble.
We loved the quality of the products.
Can’t wait for the delivery.

Mike was very friendly and helpful gave us really good advice 😊

Time to go through mine and my wife's requirements

Excellent advice and very courteous and friendly service at the Solihull Showroom. Hassle free attention to all our queries and chair trials. I even got to sit in the Chair I liked best for fifteen minutes enjoying comlimentary tea and biscuits! Our order for the Chair was processed immediately after the refreshments and our chair was delivered in the agreed time slot a few days later. All the chair's packaging was taken away as agreed. The Chair itself is fantastic just as I had hoped.

Rachel at the shop was amazing she was patient and really helped us with our choice.

I have received excellent information and service today from Prabs at the Shirley, Solihull branch of HSL. She is an excellent ambassador for the company; very professional in a gentle and friendly way and extremely knowledgeable.
This is the first time I have been an HSL customer myself but I did support my elderly mum to buy a rise and recliner chair many years ago so I was expecting quality service and that is what I got today.
I am looking forward to receiving my Burrows Relax chair in due course.

we visited the HSL Solihull branch and I was sure I wanted a fireside chair!! After being shown around by Vickie who answered all my questions and I came out after ordering a recliner chair. It has been delivered today by Alex and Jed who were soooo helpful and friendly and who made sure the chair was where I wanted it and fully working. HSL have been great from start to finish and whenever I have called them at head office all my queries were answered completely. I thoroughly recommend this company

Kim & Rachel were extremely helpful.
Advice was excellent and no pressure to purchase just pleasant ladies and best support.

I went to HSL to buy a reclining chair. I have had back problems for many years and have had difficulty in finding a chair that was comfortable. Rachel spent a lot of time waiting whilst I tried out sitting in many chairs. She gave good advice on how I sat and what I needed for correct posture. She was very patient and waited whilst I went for short walks to steady my back as trying the chairs was causing pain. I couldn't fault the care and time Rachel spent with me. I am looking forward to receiving my chosen chair believing that this time I have a chair that suits my needs. I had been to four other showrooms and none of the assistants were as helpful, caring and attentive or had the expertise and knowledge that Rachel. had.

After approximately 18months sofas, chairs and fabric choices have been made. Thanks to Rachel who has been so patient through my many changes of mind about which seats and fabric combinations for the first time in my life I bought a 3 piece but in various colour and fabric choices.
The Solihull showroom staff have been warm and welcoming. Shout out to Mike for an excellent coffee and shifting of chairs around the showroom to help me rule out some dubious seating combinations.
All that’s left is to patiently await the arrival and to enjoy my new furniture😊