HSL Chairs - Rotherham Reviews 

181
•
TrustScore 5 out of 5

4.9

207 Bawtry Road, Bramley, S66 2TP Rotherham, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a very warm welcome when we went into our local Hsl store. We were given plenty of time to look around and given lots of information regarding the chairs we purchased. We were allowed plenty... See more

Rated 5 out of 5 stars

Absolutely amazing service from start to finish, staff opened door for us on arrival, tea/coffee & chocolate biscuits given as refreshments, no pressure to buy, although we did. Not rushed at all. Umb... See more

Rated 5 out of 5 stars

Fantastic appointment with Mum at HSL Rotherham , was greeted by Christine and Eden who really looked after mum with her every need in choosing a new 4 motor reclining chair . Out visit was smooth and... See more

Rated 5 out of 5 stars

What a fantastic experience in HSL Rotherham . Eden was amazing with my mum , made her so comfortable and was so helful throughout the process . Cant wait for mums chair to arrive


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Rotherham

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 207 Bawtry Road, Bramley, S66 2TP, Rotherham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(181)

4,398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, friendly helpful staff.

Although they were busy, the staff made us feel welcome but free to look around the store ourselves until they were free to help. The staff were helpful and informative guiding our choice but allowing time to try each chair before deciding.

26 August 2026
Rated 5 out of 5 stars

Excellent service

We were greeted at the door and made to feel very welcome. We were shown round all the products by the very knowledgeable ladies in the store. They were all so kind, happy and helpful. We came away having made our purchase and had a fun time doing it.

19 August 2026
Rated 5 out of 5 stars

Fantastic appointment with Mum at HSL…

Fantastic appointment with Mum at HSL Rotherham , was greeted by Christine and Eden who really looked after mum with her every need in choosing a new 4 motor reclining chair . Out visit was smooth and the process was superb and ordered a new chair while was there and Christine recommended everything mum needed . Superb can’t thank Christine enough for making mum feel comfortable . Many thanks on behalf of mum Marie Siddall . ROBERT SIDDALL

15 August 2026
Unprompted review
Rated 5 out of 5 stars

On arrival the shop door was opened for…

On arrival the shop door was opened for us. Our client consultant Lynn welcomed us with a friendly smile, which put us at ease straight away. She was very knowledgeable and listen to all our requirements which in turn helped us to choose our perfect sofa. All the staff at the Rotherham branch of HSL were very friendly.

31 July 2026
Rated 5 out of 5 stars

Exceptional service

We called at the showroom looking for an armchair that would better support my 91 year old husband and were amazed at the different sizes on offer to fit people of different frames. Once we found the design that suited best, there was a wide choice of fabric and leather coverings, plus recliner options, wired and battery operated... The furniture is custom made in a Yorkshire factory. The in store service was exceptional. Lynn was knowledgable, friendly and very patient. We spent a long time in the store making our purchase decision over a cup of tea. We went looking for one chair and ended up ordering 3!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience in the showroom

Lovely experience in the showroom at Wickersley Rotherham and because I can hardly walk and only with a rollator they provided a taxi service to the showroom there and back. That is excellent service.
I wasn't rushed trying the chairs and eventually chose the Aysgarth recliner and a most beautiful blue/indigo fabric.
I am so pleased with the chair. It isn't the first time I have purchased a recline and am just as delighted with this purchase as I was with the previous one.

3 June 2026
Rated 5 out of 5 stars

A Really Positive Experience

I was so impressed by the customer service provided at my recent visit to HSL Bramley. Lynn was an absolute star. I was supported through the whole process and felt completely confident in Lynn's knowledge and experience. Thank you. Would highly recommend HSL.

28 July 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. Lynn and other staff so warm and helpful. Helped greatly with our decisions and gave us plenty of time to do so.

25 July 2026
Rated 5 out of 5 stars

Staff where very helpful and we where…

Staff where very helpful and we where not rushed, we where given the time to try as many chairs as we want to We where also offer a drink, very nice experience. Thank you.
Paul & Thomas did the delivery which came about 8 30am, they where very pleasant and checked everything thoroughly before leaving. Thanks to both.

23 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look