The staff at the showroom were very helpful. nothing was too much trouble. Whatever questions I had were answered well, no one worried if they had been asked the same question time and time ag... See more
Location
Switch location4-5 Concorde Drive, off Greystoke Avenue, BS10 6PZ Bristol, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Craig proved to be very pleasant, knowledgeable and helpful, without rushing us to any decisions. Very pleased with his help in obtaining a discount to the final bill. We look forward to receiving ou... See more
Your representative was very helpful, advising us on the most suitable sofas for our needs. Nothing was too much trouble and we didn’t feel rushed.
We visited the HSL showroom in Bristol on Saturday and were greeted by a very pleasant and friendly lady called Hannah. Hannah was kind and efficient, her product knowledge was excellent. We tried a... See more
Company details
- Furniture Store
- also in
- Disability Equipment Supplier
- Furniture Manufacturer
- Mobility Equipment Supplier
About HSL Chairs - Bristol
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
4-5 Concorde Drive, off Greystoke Avenue, BS10 6PZ, Bristol, United Kingdom
4.8
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very good experience
Your representative was very helpful, advising us on the most suitable sofas for our needs. Nothing was too much trouble and we didn’t feel rushed.
18 September 2026
buying my chair
The staff at the showroom were very helpful. nothing was too much trouble. Whatever questions I had were answered well, no one worried if they had been asked the same question time and time again!! - they responded with patience and good information.
The whole process was first class including the delivery. Everyone kept me informed of expected date then confirmed day before. delivery man phoned on the day to say when he would arrive, he was early as traffic was light.
a very good experience.
I am v happy with my chair, thank you
28 August 2026
Helpful advice and service
Craig proved to be very pleasant, knowledgeable and helpful, without rushing us to any decisions. Very pleased with his help in obtaining a discount to the final bill. We look forward to receiving our new chairs.
24 September 2026
Unprompted review
Very friendly and excellent service
4 September 2026
Really professional
Really professional, friendly assistants with useful information and advice. Thoroughly recommend HSL
3 September 2026
Good products, trouble free experience!
The Bristol shop staff were really helpful explaining various options and possibilities. There was a wide choice range to consider but we eventually selected a chair and 2 seated sofa. We had a budget but had to spend substantially more to get what we wanted. The only negative was the ordering process took a long time! Delivery times were 8-10 weeks, our chairs arrived 9 weeks in. The delivery guys Ashley and Cameron were really good. Polite and helpful they unpacked assembled each unit quickly. They explained operation again and the need to replace standby 9v batteries after 12 months. Thanks guys.
23 July 2026
Unprompted review
Very friendly staff were very helpful…
Very friendly staff were very helpful explain what was the best for me.I am looking forward to getting my chairs and being comfortable.
31 August 2026
Pleasant and thorough service
The assistant was pleasant and cheerful and took pains to find out what was really needed. She also followed up as requested 2 days later to confirm the order.
18 August 2026
Very easy smooth transaction
Very easy smooth transaction, great selection of chairs and sofa with a higher seating position .. we ordered from a great selection of fabrics .. thank you
17 August 2026
Excellent all round
We visited the HSL showroom in Bristol on Saturday and were greeted by a very pleasant and friendly lady called Hannah.
Hannah was kind and efficient, her product knowledge was excellent. We tried a number fireside chairs and recliner sofas and very much appreciated trying the different sizes of these. We did not feel pressured or rushed. Delivery is planned for 6 to 8 weeks. Thank you Hannah and HSL.
8 August 2026
Unprompted review
excellent sevice.will recommend.
My Daughter and I are very impressed with the entire help Craig helped us with at the visit we made to the showroom at Bristol.
26 July 2026
Unprompted review
Knowledgeable salesman who was patient…
Knowledgeable salesman who was patient and helpful. Would buy again for the product was of good quality. R P S.
16 July 2026
Found a chair that suits me, personally
Craig made us welcome from the outset, listened carefully to what I needed (I have a back problem), appraised the situation accurately and showed me the Helmsley Grande. After 2 hours spent sitting, looking at fabrics and chatting over a cup of tea and a biscuit, I was still comfortable and ordered the chair. A very pleasant experience all round.
8 July 2026
Unprompted review
Excellent service
Professional polite knowledgeable helpful staff. Really helped me to think through my needs, fabric design, comfort and practicality
30 June 2026
Excellent service
Hannah and her colleague, so helpful, kind and caring. Also knowledgable about products.
10 June 2026
Staff member very helpful and friendly…
Staff member very helpful and friendly and spent some considerable time with us.
We were very pleased with the product and look forward to receiving it.
6 June 2026
Experience shows
We were expertly shown the selection and assessed what would suit myself.
29 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.