Very satisfied! HS DIrect have offered excellent service from the start, offering excellent, friendly advise and guidance on all H+S needs of our small business. Gary Shaw did a "walk through" onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Five Stars for Dan Moore and HS Direct We've been working with Dan for about a month now to get our SMAS accreditation in place, which is a pretty big step for our company. I have to say, Dan made... See more
Company replied
The process of acquiring a SMAS accreditation initially seemed quite daunting, but Joanne was incredibly helpful throughout and answered every question I had. She went above and beyond— I highly recom... See more
Company replied
Another exceptionally smooth pathway to gain our CHAS and SMAS accreditations for 2026! Chloe W was extremely thorough and ultra efficient throughout, which made my life a lot easier during a ve... See more
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Company details
Written by the company
HS Direct | for Method Statement templates and help, Health and Safety, Method Statements, Risk Assessments, Health and Safety, working method, Risk Statements
Contact info
Hayland Street 3, S9 1BY, Sheffield, United Kingdom
- 0114 2444461
- marketing@hsdirect.co.uk
- hsdirect.co.uk
4.5
Excellent
751 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class professional service very…
First class professional service very informative
Very helpful
A pleasure to work with
19 February 2025
Unprompted review
Reply from HS Direct
Good Afternoon,
Thank you for your 5* review, we really appreciate your support!
Best wishes,
The HS Direct Team
Helpful and always available
HS Direct have changed everything for the better when it comes to our health and safety accreditations. Dan Moore is fantastic and always more than happy to help, even with our silly questions! Friendly and quick to respond. Using their systems have made our day to day running of our company so much easier.
18 February 2025
Unprompted review
Reply from HS Direct
Hi Stuart,
Thank you for sharing your experience with us, we're so glad to be by your side and to hear that Dan is so helpful. Many thanks for your 5* feedback!
Best wishes,
The HS Direct Team
Amelia was extremely helpful and…
Amelia was extremely helpful and supportive, guiding us through the process with ease.
7 February 2025
Unprompted review
Reply from HS Direct
Hi Jill,
Thank you for your feedback! I will pass your kind words onto Amelia.
Best wishes,
The HS Direct Team
Customer Service.
The customer service agent, Naomi, was exceptional in the way she listened to my query and within minutes had guided me through the portal to the area i needed to be. It was so refreshing not to have the "hard sell" you often get with customer service. No hesitation in recommending HS Direct.
12 February 2025
Unprompted review
Reply from HS Direct
Hi Graham,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Naomi.
Best wishes,
The HS Direct Team
I can't give enough credit to Roger…
I can't give enough credit to Roger Simpson for the efforts he made to make it easy for me to ensure i had the correct policies in place to move forward with business.
Top work 👏
7 February 2025
Unprompted review
Reply from HS Direct
Hi Dean,
Thanks so much for the lovely review! We’re delighted to hear that Roger was helpful, we'll be sure to pass your kind words along.
Best wishes,
The HS Direct Team
Excellent Consultant
After speaking to a couple of consultants John McCaffrey was excellent. Not only did he understand what my requirement was and took the time to work out a solution he did it without it costing me extra money. He was very helpful, patient and professional
6 February 2025
Unprompted review
Reply from HS Direct
Good Morning,
Thank you so much for your 5* review! We're delighted to hear that John was able to assist you – we’ll be sure to pass your kind words along.
Best wishes,
The HS Direct Team
Excellent service so far...
From day one of us reaching out HS Direct have made this so easy for us. It's one of those things that we would have struggled with without any support but, Roger Simpson called us for an initial chat and explained what he could do for us and made the whole process seem a lot less daunting. He gave us the time of day to meet up (at at the cost of a coffee) and give us a demo on how they can help and after agreeing to use HS Direct sat us down for a full onboarding showing exactly how to do things and also offering full support throughout the year. Looking forward to working with you guys and a massive thanks for your help so far.
6 February 2025
Unprompted review
Reply from HS Direct
Hi Grant,
We really appreciate you taking the time to leave such lovely feedback. It’s great to hear that Roger was helpful – thank you for your support!
Best wishes,
The HS Direct Team
Excellent Product, Excellent Service
Fantastic company to work with. Have used their product previously on other projects and returned to them once again now that I have changed employer. The system is very user friendly and you receive great support initially and throughout. All costs explained with no hidden extras.
I deal with a chap called Jordan Clabon. Top man with great patience.
Shane Noone
Site Manager
5 February 2025
Unprompted review
Reply from HS Direct
Hi Shane,
Thanks so much for the lovely review! We’re delighted to hear that Jordan was helpful and that your experience with our team was so positive.
Best wishes,
The HS Direct Team
Marc was so helpful and answered all my…
Marc was so helpful and answered all my questions and guided me through the Contractors portal
31 January 2025
Unprompted review
Reply from HS Direct
Hi Emma,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.
Best wishes,
The HS Direct Team
Great advice and lesson on how to use…
Great advice and lesson on how to use the portal, thank you!
31 January 2025
Unprompted review
Reply from HS Direct
Hi Emma,
Thank you for your 5* review, we really appreciate your feedback!
Best wishes,
The HS Direct Team
Nathan and HS Direct have been amazing…
Nathan and HS Direct have been amazing for us and fully supported our business always come back to us and the platform is very user friendly output documents look very proffesional
29 January 2025
Unprompted review
Reply from HS Direct
Hi James,
Thank you for taking the time to leave your lovely feedback about Nathan, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!
Best wishes,
The HS Direct Team
Marc was really great talked me through…
Marc was really great talked me through the system so that i can use it
28 January 2025
Unprompted review
Reply from HS Direct
Hi James,
Thank you for your feedback! I will pass your kind words onto Marc.
Best wishes,
The HS Direct Team
Expert in Safecontractor accreditation
I had experienced a tricky set up, being a new user I needed additional support in using the HS Direct system. Marc got in touch following a call I had made and the returned video call to myself and the team was 10/10. He is a real expert with HS direct and the Safecontractor process, so I am very grateful.
24 January 2025
Unprompted review
Reply from HS Direct
Hi Rob,
Thank you for the kind words and for highlighting Marc's support! We always strive to provide the best service and we’re glad to hear it’s showing.
Best wishes,
The HS Direct Team
Reply from HS Direct
Good Morning,
Thank you for your feedback! I will pass your kind words onto Gary.
Best wishes,
The HS Direct Team
Mark was great
Mark was really helpful, patient & really understands the system - would definitely recommend & I know I can call him any time if I need any further help.
22 January 2025
Unprompted review
Reply from HS Direct
Hi Louisa,
We're so pleased to hear your kind words about Mark, thank you for your fantastic 5* review.
Best wishes,
The HS Direct Team
Marc patient and helpful
Marc patient and helpful. He went through the items at a steady pace and was able to cover all that I needed. Excellent customer service. A good representative for your company. Thank you, Marc Taylor
21 January 2025
Unprompted review
Reply from HS Direct
Hi Zoltan,
We're grateful for your 5* review! Hearing that Marc was so supportive really means a lot, thank you for sharing your experience.
Best wishes,
The HS Direct Team
Excellent service from Marc Taylor.
Excellent service from Marc Taylor.
I spoke to Marc today regarding a query i had, he was very professional, polite and helpful and explained everything clearly step by step and sorted my query out immediately, nothing was to much to ask.
Thank you for all your support and expertise Marc.
20 January 2025
Unprompted review
Reply from HS Direct
Hi Paul,
Thanks so much for the lovely review! We’re delighted to hear that Marc was helpful and that your experience with our team was so positive.
Best wishes,
The HS Direct Team
Marc Taylor made the walk through a…
Marc Taylor made the walk through a very easy experience and had patience and understanding. also made it claer that he is at the end of a phone anytime if i need him.
well very done Marc Taylor
15 January 2025
Unprompted review
Reply from HS Direct
Hi Christopher,
Thank you for taking the time to leave your lovely feedback about Marc, we'll make sure to pass this on to them. We're so glad to hear they’ve been able to assist you!
Best wishes,
The HS Direct Team
Outstanding service experience
Marc guided me through the First for Holidays and Employee Manager features on the HS System with exceptional helpfulness. He ensured I understood everything clearly and emphasized that I could reach out to him at any time with questions. His attention to detail and customer service were outstanding—10 out of 10. Thank you, Marc!
15 January 2025
Unprompted review
Reply from HS Direct
Hi Carlos,
Thank you very much for your 5* review, we really appreciate your feedback and will pass your kind words on to Marc.
Best wishes,
The HS Direct Team
Friendly approach
Friendly approach, clear guidance and help from Marc Taylor.
17 January 2025
Unprompted review
Reply from HS Direct
Hi Lynn,
Thank you for your feedback! I will pass your kind words onto Marc.
Best wishes,
The HS Direct Team
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