HRV Group UK Reviews 622

Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... See more

Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incompa... See more

The engineer, Mihia, was very professional and knowledgeable. He took his time to replace the filter and set up the system properly. He clearly explained how to use and control the boost button... See more

On 7 August last year, HRV replaced our Nuaire ventilation system with a Vent- Axia unit. I was very impressed with the standard of advice they gave, and their attention to detail in providing advice... See more

£185 service done in less than 20mins! Filters not changed even though this was included in the quote. Notified the company and after some discussion and me expressing my dissatisfaction they have reb... See more

Helpful, professional and reassuring. Sid arrived early, but was happy to wait a few minutes until I was ready, explained everything he was doing and what my options were. Will definitely be using ag... See more

Ali was amazing and kind enough to explain everything about the ventilation system. He went beyond and above and we really appreciated. Thank you so much for your help Ali. You were so so professiona... See more

Dean went above and beyond to get our MVHR serviced. He was struggling immensely with his breathing yet still got the job done, world class effort and dedication was displayed. Thanks again Dean

It was a long process, but my ventilation unit was replaced after multiple visits. I had to take off a star because the engineer working on my unit forgot to follow through and call me back a cou... See more

A couple of bathroom extractor fans had broken down months ago. They needed replacing. The repair man turned up on time, replaced them, talked me through the settings and got it done with a minimum of... See more

Our MVHR unit broke down and HRV Group carried out the inspections. In the end, we decided to replace the unit, and they managed to sort everything out in less than a week. Now everything is working p... See more

Visit from an excellent team - one expert and a trainee, who already was useful and informed. Service was very thorough, and the team was good to talk with, and they cleared up everything perfectly b... See more

I recently had my MVHR system serviced and had a great experience. The booking process was easy and the engineer arrived on time. He was polite, friendly, and clearly knowledgeable. The service w... See more

Excellent service throughout. The Customer Service Manager was very knowledgeable & took the time to understand my requirements & answer my queries. The company kept me updated & every stage was well... See more

Your were on time and just got on with the job in an effective and efficient manner. You also told me what you were doing and ensured we were happy with the service of our home ventilation system.

I booked a service of my Triton Ventillation unit. The service engineer provided some very important information about the system which I wish I had known earlier. He reset the system controls which h... See more

Great service - on time, considerate of our home and talked through and explained options. Would recommend and will be using again for our next service

Hard sell up front with multiple follow-ups to initial enquiry from several employees so no clarity in communication. Service engineer arrived on time, was very courteous and thorough taking time to... See more

The actual servicing of my flat’s ventilation box was excellent. On the day of service the technician called ahead of time about his eta. Very courteous, professional, explained what he was going to... See more

The engineer arrived a little later than expected, but he was courteous, professional and knowledgeable. He checked the settings I had trouble with and identified the issue. Very happy with the servic... See more

I am a property manager managing a housing portfolio of blocks of apartments and use HRV Group to service the MVHR units. I have been using them for 3 years and can recommend their prompt service with... See more

The technician was on time and took the time to explain how the system works which we did not fully understand. An efficient and hard working man

Always found them reliable, courteous and respectful when they come to service my air unit. Very happy with the product, staff & service received.

The engineer arrived promptly and managed to work in our very small space. All vents were cleaned and balanced. System is working perfectly again.

Engineer arrived on time. He explained what he was doing while carrying out the service Will use again next year

Great service from the start. The engineer was efficient and informative at every point along the way. He explained when to press the boost for the Ventilation System and how much air was coming into... See more

Awful service and terrible communication.

Great service man who was very polite, helpful and informative. He clearly knew what he was doing and was very professional.

Dean is fantastic! Super nice & did a great job, everyone on the phones is great too. Noisy unit all sorted! Happy customer :)

Came on time, gave the system a thorough overhaul, and quickly sourced and installed the replacement parts.

Ali was excellent, so helpful and knowledgeable. I have been living with a horrid noise and after his service, this has completely stopped and it’s now running smoothly. Thank you Ali for such good wo... See more

Sid was great - arrived early but waited til I was ready for him, explained everything he was doing, offered advice on how to use my ventilation system better. Will definitely use again

Long waiting times for assessment and repairs Expensive with respect to competitors Installed ventilation system, more powerful than required driving up costs Most importantly, our ventilation sys... See more

Excellent service from start to finish. Appointments and follow-ups were handled smoothly, and Ali did a fantastic job cleaning the ventilation, taking measurements, and keeping us informed. Highly re... See more

it was great working with HRV, the staff are very polite and courteous and extremely helpful. Very accommodating to specific needs with open and concise communication and a very professional service a... See more

Very professional service. Organised efficient and all done as one would wish. Well done

Happy to recommend. I've used HRV on several occasions from installing a new ventilation system to maintaining it. They're knowledgeable and very efficient and helpful with appointments.

Engineer was really helpful, gave me advice and tips and was very polite.

Great service from start to finish. Excellent comms, and work.

both engineers were ex Ellen many thanks

Technician Dexter was professional, on time and provided useful maintenance tips. Would recommend!

We had an engineer come out to us. He was very good but was sent with a faulty part. As well as that there was another part that was required. We were told it was in stock so should be a few days. Tha... See more

Engineer was really helpful and offered guidance.

Engineer is very knowledgeable and explain how to maintain the system.

On time. Pleasant and knowledgeable engineer. Quick and efficient process.

We booked an annual service for our MVHR. Dexter was friendly professional and efficient.

The engineer communicated with us throughout the 10-day project period and was very professional.

The service engineer was so helpful in explaining a few features on the system. Very polite and thorough.

Did not show up to agreed appointment. no communication to the faliure.

The engineer was knowledgeable, friendly and had good communication skills.

You could have let me know when your engineer missed the appointment. I know it was not his fault.