Every purchase has gone thru with no issue. I don’t have to worry with this site. Only constructive thing I would suggest is to have more competitive pricing. Unfortunately I don’t buy a lot from here... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and OK bying process. The last star is missing due to the complication issuing an invoice. But it worked eventually. I recommend the seller!
Company replied
took a little bit than expected in term of delivery but its okay , expected more from the games , at least to have all of them steam cards , but 2 on 5 is not bad , especially comparing the prices on... See more
Company replied
There was some issue with the payment processing, the payment went through but the website didn't mark it as processed and I had to contact the support but they sent the key right away. I hope they w... See more
Company replied
Company details
Information provided by various external sources
HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.
Contact info
Estonia
- Info@hrkgame.com
- hrkgame.com
3.9
Great
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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STILL NO REFUND - DO NOT BUY HERE!
Update (June 16, 2026):
HRK Game continues to stall and refuse a refund, trying to make the customer do their job. They demanded proof from Nintendo, which I actually provided.I contacted Nintendo Official Live Support TWICE. The second agent explicitly confirmed in writing that the eShop code was already redeemed BEFORE my date of purchase. I provided HRK with unedited screenshots of this official confirmation, meaning it is 100% legally proven that they sold me a pre-activated, defective key.Despite this bulletproof evidence and multiple deadlines, HRK just sends automated copy-paste excuses. I have officially withdrawn from the contract and initiated a chargeback dispute through my bank (C24) to get my money back.This store has zero respect for consumer laws. Avoid them at all costs!
14 June 2026
Unprompted review
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #638393
Please have a look at it at your earliest convenience.
Best regards,
Emilia
I bought a 2024 Office
I bought a 2024 Office. On installing the key was rejected. HRK support fixed it. I recommend HRK for the effective support.
11 June 2026
Unprompted review
Reply from HRKGame
Thank you so much for the 5-star review!
We are thrilled to hear that our support team was able to resolve the Microsoft Office 2024 key issue quickly and effectively for you. Our team works hard to ensure our customers get the help they need right away, and your recommendation means the world to us.
If you ever need assistance with future purchases, please don't hesitate to reach out. Enjoy your software!
Best regards,
Kasra
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Mehrnoosh
super fast refund
I accidentally bought a game on Steam that couldn't be activated in my country. I contacted customer service before redeeming the code and they refunded me in less than 5 minutes.
9 June 2026
Reply from HRKGame
Hello!
Thank you so much for sharing your experience! We are thrilled to hear that our support team was able to assist you so quickly and process your refund in less than 5 minutes.
We always encourage our customers to contact us right away if they notice a region mismatch before revealing or redeeming the key. We are very glad we were able to resolve this efficiently for you, and we look forward to providing you with a smoother experience on your next purchase!
Warm regards,
Mahshid
Easy to buy they gave me the code…
Easy to buy they gave me the code instantly
10 June 2026
Unprompted review
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Mehrnoosh
I never received my key and had to…
I never received my key and had to refund. This is the second time I order from you and both times I’m disappointed.
8 June 2026
Reply from HRKGame
Hello,
We sincerely apologize that you did not receive your key. Due to an unexpected technical issue, we were unable to deliver your order and had to process a refund instead. We understand how disappointing this is, especially as a returning customer, and we truly regret that your experiences with us have not met your expectations. Your feedback is valuable, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards
Mehrnoosh
The overreach of this company is wild
The overreach of this company is wild. They will put your purchases on hold, and request a copy of your ID which is a fantastic way to get scammed uploading your identification to an unofficial videogame key shop. Complete idiots to make a scamridden request like that. Do not do business with these scum bags they can, and will exploit having a copy of your ID!
9 June 2026
Unprompted review
Reply from HRKGame
Hello,
Please be informed that while inconvenient, verification is one of the safety measures we have to take in order to ensure that the orders created were made by you. This precaution is to protect you and your HRK Game account, as security is our top priority. It is meant to prevent possible fraudulent attempts and other troubling situations.
Best regards,
Mehrnoosh
The Eset code I received was refused…
The Eset code I received was refused when I entered it. The code did not work.
2 June 2026
Reply from HRKGame
Hello,
We are very sorry to hear that you experienced an issue with your ESET code. Please open a support ticket with our team and provide the relevant details so we can thoroughly investigate the problem and assist you as quickly as possible. We are committed to resolving the issue and ensuring you receive the support you deserve.
Kind regards
Mehrnoosh
Key got delievered 2 days after…
Key got delievered 2 days after official release. Support wasn't helpful at all
6 June 2026
Reply from HRKGame
Hello,
We sincerely apologize for the delay in delivering your key. Due to an unexpected technical issue, the delivery took longer than expected. We also regret that our support did not meet your expectations, and we appreciate your feedback as it helps us improve our service. We hope to provide you with a much better experience in the future.
Kind regards
Mehrnoosh
Clés déjà utilisée
They sent me keys that had already been used, then refused to refund me, claiming they would check with the publisher. Meanwhile, I don't have my software and I've lost €54. The key is supposed to be delivered in a few minutes. As I write this, it's already been 5 days. I've escalated the issue to a PayPal claim. Thank goodness for PayPal. I've been requesting a refund for 3 days now because I've already bought from another seller where I received my key in 15 minutes, and it works perfectly. Their customer service is stalling with repetitive messages. Furthermore, you're not even being honest in your comment. You claim to have refunded us when it was PayPal who ruled in our favor and initiated the refund. You didn't issue the refund; you're lying, and on top of that, you made us wait.It's so simple to get a refund. Avoid them at all costs...
ORDER ID: 24105624
6 June 2026
Reply from HRKGame
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
Everything as expected
Everything as expected, excellent prices. Thank you!
6 June 2026
Unprompted review
Reply from HRKGame
Hello,
We’re so grateful for your support! We hope to welcome you again whenever you need us.
Kind regards
Mehrnoosh
Sold a key that was never delivered
Sold a key that was never delivered. The refund only happened after I contacted them.
8 June 2026
Reply from HRKGame
Hello,
We sincerely apologize for the inconvenience. Due to an unexpected technical issue, the key could not be delivered as intended. Once the problem was brought to our attention, we processed your refund as quickly as possible. We appreciate your feedback and hope to provide a better experience in the future.
Kind regards
Mehrnoosh
It's alright
It's alright
I had problem with my key and agreement was reached for refund
Mistakes happen but correct approach builds trust
7 June 2026
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Mehrnoosh
Sold key that does not work in my…
Sold key that does not work in my region, despite their advertising /description on their website. After providing proof of the key not being redeemable, still would not issue a refund or a new key.
7 June 2026
Reply from HRKGame
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
Great prices and lots of games to pick…
Great prices and lots of games to pick from. Only thing I find slightly confusing is visiting GG who then forwards you to the sellers page, and then you process your order. My last purchase was great, no issues, key took about 3 minutes to arrive which isn't a problem so very happy with the service, and will likely go back again.
7 June 2026
Reply from HRKGame
Hello ,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Regards ,
Linda
Never got my steam code
Never got my steam code, got a refund but I wanted the game. They didn’t care.
6 June 2026
Reply from HRKGame
Hello,
We are truly sorry that, due to an unexpected technical issue, we were unable to deliver your Steam code. Although we issued a full refund as quickly as possible, we understand that this was not the outcome you were hoping for. We appreciate your feedback and hope to provide you with a much better experience in the future.
Warm regards,
Mehrnoosh
Reply from HRKGame
Hello,
We are truly sorry that the key did not work. A full refund has been issued, and we appreciate your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Mehrnoosh
Easy transaction using paypal.
6 June 2026
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards,
Mehrnoosh
Extremely fast customer support and even better prices
Extremely fast customer support response. I've contacted them 3 times in the past few years that I've been using the website and each time they resolved my issue very quickly.
Besides that, they have amazing discounts all the time, sometimes on day 1 release of a game.
7 June 2026
Unprompted review
Reply from HRKGame
Hello,
Thanks a ton for the great vibes! We’re so lucky to have awesome customers like you. Always here to help whenever you need us!
Kind regards
Mehrnoosh
Got given a used key for a different product
I bought a key for Monster Hunter Stories 3 and got sent a key for Monster Hunter Wilds that had already been redeemed months ago.
First time it happens, but extremely bothersome that I had to lose my whole weekend trying to fight customer services of both HRK and Steam Support to get the game that I paid for.
At least customer support was polite and straight to the point, so that wasn't an issue.
6 June 2026
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #637648
Please have a look at it at your earliest convenience.
Best regards,
Emilia
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