When buying from their Bundle thing some of the keys dont work, but you always can ask the support for another game and they replace it. So far without issues, just takes a few days sometimes.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
bought win10 in 2022 and win 11 in 2026. get retail. Retail keys are meant to be tied to your Microsoft account and reusable — you can deactivate on one PC and move it to another. useful for parallel... See more
Company replied
Excellent service. Whenever I've had a problem, customer service has helped me resolve it. In fact, I'm currently waiting for a response regarding a product I purchased, but I'm sure they'll be able t... See more
Company replied
Great prices and lots of games to pick from. Only thing I find slightly confusing is visiting GG who then forwards you to the sellers page, and then you process your order. My last purchase was grea... See more
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Company details
Information provided by various external sources
HRK Game is an e-commerce and technology business that sells video games and software. HRK Game offers many choices that its users can pick from, and these include the main digital distribution platform HRKGame Store, Make Bundle (pick your indie games and build your own bundle of video games), Giveaways, HRKGame's Trade service that can be used by customers to exchange bought items with one another, swift refunds, and much more. HRK Game aims to deliver a satisfying and complete online shopping experience to avoid gamers that wish to purchase the latest releases at an affordable price.
Contact info
Estonia
- Info@hrkgame.com
- hrkgame.com
4.0
Great
31K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Great list of games with good prices.
20 October 2026
Reply from HRKGame
Hello,
Thanks for choosing us and for sharing your experience! We’re always here if you need anything.
Kind regards,
Emilia
works very well !
19 October 2026
Unprompted review
Reply from HRKGame
Hello,
Thank you for the trust and support! It’s customers like you who keep us going.
Kind regards,
Emilia
Reply from HRKGame
Hello,
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
Emilia
good prices and easy to use!
19 October 2026
Reply from HRKGame
Hello,
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
Emilia
Reply from HRKGame
Hello,
We appreciate your support more than you know. Thanks for being a great customer!
Kind regards,
Emilia
Is very easy to use
19 October 2026
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards,
Emilia
Reply from HRKGame
Hello,
It’s great to know you’re happy with our service, and we look forward to seeing you again.
Kind regards,
Emilia
EXCELLENT PACK
19 October 2026
Unprompted review
Reply from HRKGame
Hello,
Thanks for your kind words and support! It means a lot to our whole team.
Kind regards,
Emilia
Bad.
I just bought an ESET nod32 key, tried to activate it instantly and it says that this subscription is managed by another ESET HOME account.
18 October 2026
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #657083
Please have a look at it at your earliest convenience.
Best regards,
Emilia
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #(657134)
Please have a look at it at your earliest convenience.
Best regards,
Linda
Duplicate key
18 October 2026
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue. We would like to kindly inform you, that we have already updated your ticket with the details of the solution to this problem. #657158
Please have a look at it at your earliest convenience.
Best regards,
Emilia
Bought a game key and ghave got…
Bought a game key and ghave got nothing...
18 October 2026
Unprompted review
Fast and Legit
18 October 2026
Reply from HRKGame
Hello,
Thank you for trusting us! We’re always here for you and would be so happy to see you back anytime.
Kind regards
Emilia
i buy key for win 10 pro he be used ...
15 October 2026
Reply from HRKGame
Hello,
Please accept our most sincere apologies regarding this issue. We would like to inform you that you have been refunded for the faulty key. Please check the ticket that you have received from our support team for more information.
Kind regards,
Emilia
They don't respond.
I enquired over a game I was unable to purchase, it has been four days without any response.
Their live chat is also down.
It looks like they don't read tickets.
14 October 2026
Unprompted review
Reply from HRKGame
Hello,
Thank you for reaching out to us via Trustpilot! We would like to inform you that we have reached out to you regarding this issue in ticket (653879), in which we have provided you with an explanation. Please have a look at it at your earliest convenience.
Kind regards,
Emilia
FANTASTIC QUICK SERVICE BRILLIANT PRICE…
FANTASTIC QUICK SERVICE BRILLIANT PRICE FOR FLIGHT SIMULATOR 2024 BEST ON THE WEB EVEN WITHOUT DISCOUNT CODE I FOUND SO EVEN BETTER, CODE ARRIVED INSTANTLY ACTIVATED ON STEAM IN SECOUNDS
13 October 2026
Reply from HRKGame
Hello,
Thanks a lot for your kind words! It would be a pleasure to see you back with us again soon.
Kind regards
Mehrnoosh
Gave a Refund
Gave me a refund past the 24hr date because of a miscommunication error on my end!
5 October 2026
Unprompted review
Reply from HRKGame
Hello ,
Thank you for support! It means everything to us to know you’re happy. We’re always here if you need anything!
Regards ,
Linda
Revoked Steam Key & Complete Radio Silence – Non-existent Support
I purchased a Steam CD key from HRKgame.com. After playing for a week, the game was revoked and removed from my Steam library due to a seller-side payment issue:
"Your recent Product code activation has been revoked due to a problem processing payment for this item... or a problem with how the third-party seller acquired the Product code."
What makes this experience far worse is their support—or total lack thereof. It has now been more than 48 hours (over 2 full days) with complete radio silence from HRKgame support.
Selling a revoked key is bad enough, but ignoring customers when your products fail is unacceptable. When a key is revoked due to seller issues, the customer is entitled to a full refund under payment network rules and consumer protection laws.
Since support is completely inactive, I am forced to escalate this. I expect an immediate full refund to my original payment method, not store credit.
Response to HRKgame:
You already have all the necessary screenshots and documentation in ticket #652888. You simply chose to stop responding.
It is not my concern that you have to deal with your supplier first. I have requested a full refund to my original payment method, which you should fulfill immediately. What you do afterward with your supplier is your internal business — especially since I have already had to purchase a new working key from another retailer to play the game.
8 October 2026
Unprompted review
Reply from HRKGame
Hello,
We sincerely apologize for the delay and frustration this situation has caused. We completely understand how concerning it is to experience a key revocation.
Please note that this issue originated directly from the publisher's end regarding that specific key batch. In such cases, we must forward all documentation to the publisher so they can inspect and verify the issue on their side before a refund can be issued. Because this verification relies on the publisher's investigation, the process can take a bit of time.
To help us submit your case to the publisher right away, could you please provide your Order ID along with an uncropped screenshot of the Steam revocation notice displaying your full screen (including the taskbar, date, and time)? As soon as we receive this, we will forward your details and follow up to ensure your refund is processed as swiftly as possible.
Thank you for your patience and understanding while we handle this for you.
Warm regards,
Mahshid
key didnt work already activated
9 October 2026
Reply from HRKGame
Hi,
We’re sorry to hear that the key didn’t work as expected.
We have already reached out to you through a support ticket to help resolve this issue, but we haven’t received a response from you yet.
Could you please check your support ticket and get back to us with the requested information? We’d appreciate your cooperation so we can investigate the issue further and work toward a suitable resolution.
Thank you for your patience and understanding!
Kind regards,
Kasra
Not sure how it is with other keys but…
Not sure how it is with other keys but dont buy a Windows OEM key here, bought it yesterday and today its invalid because it was activated on a different device.
Seems like they either sell stolen keys or the same key multiple times.
Edit: Asking for some kind of Installation ID is not really a solution, you scam ppl with Windows keys and you know it and now you just try anything to make it harder to get a solution.
If this would be a legit error you would just provide a new key
7 October 2026
Unprompted review
Reply from HRKGame
Hello,
We are terribly sorry to hear about this issue.
We would like to kindly inform you that we have already updated your ticket with the details of the solution to this problem. #(652818)
Please have a look at it at your earliest convenience.
Best regards,
Mehrnoosh
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