Hpsmart Reviews 370

Unfortunately only the idea is great! It was a nightmare to register and connect.. the advanced technology has only made it harder to troubleshoot.
The app kept asking me to sign in after every minute that passed saying I have been inactive for 15 minutes. Customer service is only available during set hours and are patronising in their tone like you’re a delinquent! The call disconnected at 6, I couldn’t get through to anyone again and the advisor didn’t bother calling back!!!!

Even after removing/ uninstalling/ reinstalling, cancelling payment plan and resetting it I had no joy. I feel like it’s been a waste of money! I will now have to get something else because it’s just too much headache and stress to deal with!!!

The amount of emotional meltdowns, stress, and fights hp smart has caused in my hine over the Kade few years is ridiculous. When we are on the best of terms, we all refer to it to hp dumb. It has probably printed over 100 of their "help" pages all with steps that don't work. We recently upgraded our wireless internet and the printer simply refuses to recognize the new one. We have tried to tie to 3 phones and a desktop all using the instructions, in addition to direct wifi connection. It is simply impossible. We can print if plugged into the laptop, but since it can't find the network it even fights about that. We often run out of ink while I says we still have some. The ink/ page prices are great but simply not worth the headaches to save a few bucks every 3-6 mos.
All apps and customer service are pretty poor, though I can usually manually order ink when I am out and get it in a couple of weeks. :(
Not great when you really need to print something.
Would not recommend to anyone who wants to keep their sanity.

I have used HP Printers and HP eprint App for many years with very little trouble. However the HP Smart App is the pits! I would go as far to say that I will never buy an HP Printer again, and my present HP printer will soon be destined for the bin. On our android devices it is impossible to print off any documents seamlessly without spending hours adjusting settings, re-logging in etc etc. If you want a seamless printing experience from android devices, DO NOT BUY an HP Printer or attempt to use the HP Smart app!!

I should not have to create another username and password just to use my printer. HP Smart is a complete waste of time and just another way to for HP to have data. It's a printer. Stop making me login.

First of all in order to use this service and get the full use of your printer you have to pay
Second of all It only works intermittently If at all I think h p smart print is a rip off.

I had an HP printer for years, needed to update it - bought the smart tank 530 seduced by the " cheap printing " Then realised only functionality to scan is via the HPSmart App. The most useless app in creation. It beggars belief that any company would consider the response times of that app appropriate for any scanning use. If you do ANY scanning the ONLY way to use an HP printer is to scan efficiently is directly onto a dongle from the printer. SO DONT buy one without that facility . Appalling app If I could give it minus 5 I would .

Do not use this app!! I installed it on my phone and laptop. My wife just clicked add printer on her phone. Using the smart app stopped my laptop printing in colour and made the printer cut out half way when using my phone. My wife's phone, without the smartapp, worked fine.

The app with worse the useless, it is malware. It is part of the race to the bottom, with companies only concentrating on making software look shiny and hiding setting.

It took me half an hour to remove all of the smart app and the drivers it has installed. Then I downloaded the driver from hp.com directly (labelled IT professionals only) and it works perfectly.

READ THE FINE PRINT.
If you're going to do this, read the entire contract first. We all should.

This app is useless. Absolutely never works.
Needs a complete re-write and serious beta testing.
Totally frustrating. I can spend 30 minutes trying to print one page of a .pdf. Completely unreliable. Even worse with trying to print from a phone.

The app is USELESS! I’ve been paying $5 a month or more for this useless app that never works. Free printables? Forget that! You won’t receive it. Can print anything else but when I use the app to print anything it says failed. I pay $5 or more a month (not even sure anymore) to print 10 pages or less and it’s the most stressful situation anytime I need to print something. 0 out of 5 stars. RUN don’t walk from this terrible plan.

The HP Smart app is not fir for purpose, you can never log in for hours and it doesn't sync correctly.

This Company should be totally embarrassed with all these reviews.

The worst customer service ever!!!!
From a big anme company!
They are thiefs!!! Take your money monthly without giving u ink !!!
DO NOT I REPEAT DO NOT DO INSTANT INK

A prime example of enshitification. Why do I have to set up an account and give my credit card details to use my own printer? Why, even if I don't use it in a month, do I still have to pay a fee? Why can't I use the scanner option without an account. Avoid.

So much easier to connect a new printer with a cable. Setting up an account was complicated because years ago I had an HP account but had forgotten it so trying to set up a new one kept failing. No back button on some set up screens. As with most things wireless these days it takes so much longer to set up anything if you make one small mistake and cannot go back and correct it.
Yes I am quite comfortable with the digital age and IT but badly thought out set ups are a source of irritation and a waste of a person's time.
I still haven't connected my new printer as I have given up for the moment, there are more important things in life than this.

Utterly rubbish - the printer only works when it feels like it, not intuitive, you can't just print directly you have to save everything as a PDF. Furthermore, you have to pay monthly and your printer will be deactivated if you don't. You get limited carry over of pages, despite the fact you have paid in full for these. Do yourself a huge favour and do not get involved in the con that is the HP Smart - rent a printer.

Absolute con…!

Because I’m on benefits I could only afford the cheaper packages, but that means you can only print 10 or 50 pages depending on which package, so you very rarely print anything and you pay HP each month to not print anything ….

I tried to cancel the contract a few times, once they simply didn’t or wouldn’t cancel it saying I hadn’t completed the process and other times the words they use are very clever and you end up cancelling your cancellation request….

So over a period of about two years I paid them close to £100 for pretty much nothing….

And then even though I had legally paid for the cartridges to the tune of £100 they deactivate the cartridges….

Absolute con…!

I would give it ➖ ⭐️⭐️⭐️⭐️⭐️ if it was an option….

😡😡😡😡😡
❌❌❌❌❌

Worst printer to buy ..i would give 0 star if i could..u pay for printer & pay for cartridge & ink & still have to keep paying monthly if u stop printer will not work..i don’t think place like curry’s & big store should b sellin hp printer..it’s a scam

Bought a brand new HP printer and it has been an absolute headache from the start. From cartridge issues, WiFi, billing, to customer service. The color cartridge stopped working after first use, contacted customer support, whom bounced me back and forth form the tech department to the billing (You’re basically required to enrol in a payment plan for ink and paper for your printer to even operate). Needless to say, a year later the problem was never resolved, I never recieved the replacement cartridge, and the printer basically works when it wants to. DONT BUY FROM HP, it’s just all around bad business.

Geez, was expecting a pretty good rating and I had a bad experience...but most folks think that HP Smart is not good. I'm looking at the printer, I can see the IP address, yet documents won't print. Two different computers, both have HP Smart, both "see" the printer. But no paper coming out. And HP Smart wants me to make an account to print....I just want to print one page.

Here is a typical step by step rundown of my attempt to use the HP Smart app: Locate and click on the app, wait 45 seconds for the dialog box to pop-up asking me for my "permission for the HP Smart app to make changes to my computer" (a step that I have approved dozens of times, yet it continues to ask anyway), wait another 30 seconds for the app to finally actually load, click the 'scan' button, wait 45 seconds for the app to come back and tell me that "scanning is currently unavailable", wait several minutes while I restart the printer to prove to the app that the printer is NOT actually offline (as the app continually claims), click 'scan' again, wait a few seconds for the next screen to populate so that I can then click 'scan' again on THAT screen, then the scanner finally runs. Elapsed time, around 6 minutes... Next usage: wash, rinse, repeat.

HP is right, this is SOOOO much better than when you could just push a single button on the printer and it just scanned. SMH