HPL Motors Reviews 

4,353
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and polite staff, noting that the vehicle purchasing journey is exceptionally smooth, pleasant, and completely stress-free from start to finish. Consumers genuinely appreciate the welcoming showroom atmosphere, informative guidance provided, and the total absence of any high-pressure sales tactics. Some people were dissatisfied with poor communication regarding post-purchase support, unreturned phone calls, and persistent administrative delays in resolving vehicle issues. A few reviewers also mentioned frustrating financial experiences involving issues with deposit returns, alongside encountering unexpected vehicle defects, scratches, or missing paperwork upon delivery.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and knowledgeable service... See more

Service

Users describe positive interactions with service, highlighting a seamless, professional, and well-managed... See more

Product

Consumers find product to be a mixed experience, with many praising their vehicles as fabulous, exceeding... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a stark divide in their experiences. On one... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us.... See more

Rated 5 out of 5 stars

Harvey was a very polite and helpful sales person that if he couldn't answer a question would find someone that could . The vehicle we bought exceeded all are expectations . Thanks. William

Rated 5 out of 5 stars

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day. The salesman, Kieron, never hassled me or tried to oversell products or more expens... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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3-star
2-star
1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(4,353)

447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dai was absolutely Brilliant

Dai was absolutely Brilliant, Drove the car from Stockport to Bromborough. I fell in love with the car as soon as i seen it. Dai Thank you from the bottom of my heart you were an amazing salesman

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I recently purchased a SEAT from HPL Motors in Preston and had an excellent experience from start to finish. The whole process was straightforward, professional, and stress-free.

A special thank you goes to Jaime Tootle, who provided fantastic customer service throughout. Jaime was friendly, knowledgeable, and genuinely went above and beyond to help me secure the SEAT I wanted. Nothing was too much trouble, and they kept me informed every step of the way, making the experience enjoyable and reassuring.

I’m absolutely delighted with my new car and wouldn’t hesitate to recommend HPL Motors Preston to anyone looking for a quality vehicle and outstanding service. Thanks again, Jaime, for all your hard work and dedication!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Travelled up from the south to purchase a car from HPL in Oldham, Kyle was great in helping to get everything sorted so we were able to take the car home the following day. Great personal service, went above and beyond and exceeded our expectations.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Buying a car with HPL was a great…

Buying a car with HPL was a great experience. There was no pushy sales staff, we had a leisurely look around. When we decided on the car we wanted to look at we were introduced to Charlie, he was very helpful, knowledgeable and great at his job. I would highly recommend buying your next car from HPL.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Allan was a great help!

Great selection of cars. Allan was really supportive, allowed me to test out a couple of cars, no pressure to buy and then got every sorted really quickly. Very re-assuring, couldn’t have asked for better service!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Super service

Kyle was really helpful and super knowledgeable. He kept us up to date with information. Excellent service

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend. Easy and no pressure.

Sara was really on the ball from when I sent my enquiry to collecting the car. No pressure sales, and left me on my own to think about things. Lot's of time and space given. Even sorted some bits on the car that I hadn't noticed before I collected it.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

A total lack of communication and professionalism.

A deeply unsatisfactory experience characterised by persistent communication failures and a lack of basic professionalism.

Although Jason’s initial service was positive, everything that followed fell well below acceptable standards. After identifying an issue with the boot on the car I intended to purchase, Jason assured me he would investigate and call back. He didn’t. When I chased the next day, I was told he was on leave until Thursday. I then asked Jack to pick this up; he also promised a call back and didn’t deliver.

When I finally reached Jason on Thursday, he confirmed there was no issue with the boot. I immediately confirmed I wished to proceed with the purchase. Because he was working at another site, he said Jack would need to take the deposit. Jack called, attempted to process it, then said he was having difficulty and would call back. Again, he didn’t.

When I contacted the dealership on Friday, I was informed the car had been sold to someone else.

A complete breakdown in communication, accountability, and customer care. Unacceptable, and far below the standard any buyer should expect.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Me and my partner bought a car from…

Me and my partner bought a car from Charlie beginning of the year and had a fabulous evening, so when it was time to get another one we knew were to go and it’s the best decision we made. We get go home we a great car we can love for a long time.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent experience

An excellent experience. Jason took us out for a test drive, explained everything to us.

He went through the purchase process, explaining additional items should I wish to purchase.

This was first class service and thanks to Jason for his professionalism

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Great post sale support

The process of buying my vehicle was great from start to finish. Allan was great from sales at The Wirral and the servicing team at Oldham were brilliant. Especially Niamh who can be relied on to resolve any issues quickly which removes the risk with a big purchase.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars! Mike provided excellent customer service throughout the purchase of my new car. He was friendly, professional, and extremely helpful. The whole process was straightforward and hassle-free. I would highly recommend him to anyone looking for a great car-buying experience. Thank you, Mike! ⭐⭐⭐⭐⭐

11 June 2026
Unprompted review

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