Howler Reviews 67

Worst service ever, if a zero rating was possible that is what I would give. Struggling since 21/10/24
They advertise refundable tickets in cases of emergency, you pay extra for these tickects and when you request a refund based on your emergency they decide that your emergency is not an emergency
Letting go of a R100/ R200 tickect maybe, but loosing a R4000 ticket is not acceptable.... Then they even restrict you from reselling your tickect...

The worst ticketing agent!! Extortionate booking fees and not equipped to handle high traffic volumes. Wouldn't recommend this site to anyone. No regard for their customers and don't feel any shame to overcharge for booking fees despite have the worst site out there.

I had a problem with the return at the elrow festival and they solved the problem quickly and kindly. A 10 for the team.

Terrible experience.
I have been contacting them for months about reimbursing two tickets at KAPPA FUTUR FESTIVAL in Turin, money nowhere to be see and they don’t even reply to the emails anymore.
Terrible service.

I had an incident with the cashless return of Monegros Desert festival bracelets, fast and professional treatment and everything was sorted.

Great experience for Monegros Desert Festival

had a problem with cashout of Monegros Festival.
Support was very quick and helpful

Had an issue with cashless wristband, was solved very quickly, great service!

Quick response to my issue

Had a problem with cashout after attending Kappa Futur Festival. Howler support team has been understanding and helped me get my money back. Totally recomended

A big shout and many thanks to Winny, very quick and helpful in solving problems. Good work Monegros team, totally recommendable!

Support team has been very reactive and perfectly help to close the problem

I had problems with refund, but assistance helped me very fast by mail!
Thanks a lot

Following attendance at a festival, I had to request support from Howler to get reimbursed. Response time was less than 5 minutes, and they provided the info I needed to file the request. All was sorted within less than 10 min. Super service, thanks! Marta

I bought 3 tickets to the Corona Sunsets Festival World Tour - Cape Town via the howler website. (howler.co.za) - which was postponed due to windy weather. Howler then issued a statement which said they will be sending out communication on the 19th April 2024 to process any refunds. This email never came through. I've tried contacting them, via email and via the website regarding the refunds, they simply don't respond. They changed their name on Instagram and removed all their posts regarding the event. I have taken screenshots of their posts. We need to lay a charge on this company, I have all the evidence. This is crime and they are committing *****, this 100% a ****. They owe me a total of R1830. I've logged a ticket to process the refund as per below:

Corona Sunsets Festival World Tour - Cape Town - Postponed
REFUND REQUESTED
ORDER #EYC8ARBDQ6M4JEN0

Thnaks for the help on transferring me a ticket from an unactive account to my new email.
Nompumelelo N. was super nice!

A family member purchased a ticket for me and used the wrong email.

zero reply to any of my mails to get this resolved.

Thanks for absolutely nothing.

The ticket provider is really bad. You can't do anything with your ticket—no selling, no refunds, cancellations, nothing. Many people are losing money due to their poor customer service.

Scammer. Due to a technical problem they were unable to refund my money and now customer service no longer responds to me

I went to Rolling Loud Portugal Jul 5 – Jul 7 and topped up 50€ on my cashless wristband. I didn't end up using any of the balance and now can't withdraw because i missed the 4 day window for cashout.

Although Howler state on their website that they have a 30 day window, these terms doesn't count for Rolling Loud events. I spoke to customer service and that was when i learned that the terms on their website differ for each event.