I’ve had my car & home insurance with Howden for many years. They always answer calls, problems etc with informed solutions & advice. Knowledgeable & friendly the agents will always suggest the direct... See more
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Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.
Contact info
2 Des Roches square Witney Oxfordshire OX28 4LE, OX28 4LE, Witney, United Kingdom
- reviews@howdeninsurance.co.uk
- howdeninsurance.co.uk
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My agent Karl
My agent Karl, who i have dealt with for 17 years, is excellent and I could not recommend him highly enough, or praise him more.
Evolutionary corporate procedures and defaulting to apps and such like is, however, a step away from the personal touch is of no added benefit or value.
Excellent Service
After our current home insurance company doubled our premium despite there being no claims or changes we tried Howden who also provide our holiday let insurance. Katie Renham was extremely helpful, provided an excellent policy at less than last year's premium and was very patient with our numerous questions (we couldn't believe the premium quoted it was so good but it does cover everything our old policy did!).
Very good service from Rachel Jenkins…
Very good service from Rachel Jenkins at Howden this afternoon , sorted out my classic car insurance very efficiently and emailed me all the necessary paperwork , plus recommended the APP which I have set up , great customer service Rachel , many thanks Roger
We found the advice given very useful…
We found the advice given very useful and informative and we will continue to use the service.
Thanks staff been great 👍 Mr Bostock
You're Staff been great thanks for 2026 Mr bostock
Chantal Vince@ Tooting was very helpful…
Chantal Vince@ Tooting was very helpful and pleasant to deal with.
Very easy to renew insurance
Very easy to renew insurance. Everyone is friendly and helpful.
Howdens Thatcham Branch
I've insured my campervan with Howdens Thatcham branch for two years now. They remain competitive in price and their customer service is outstanding. Thoroughly recommend.
Always good to have a face to face when…
Always good to have a face to face when renewing insurance. Whoever I see in the branch is efficient and friendly, and I always get a good deal.
Car and house.
I had my renewal quote which…
I had my renewal quote which surprisingly enough was the same as last year, which I might add I still find expensive considering I am at a pension age and clean licence with 12+ years ncd...still after getting a cheaper quote I called again to say I can get it cheaper, Howdens then agreed to lower my original quote,.only by £50 but a saving nonetheless. I gave 5 stars for communication, help and politeness whilst renewing my van insurance
All very straightforward and premium…
All very straightforward and premium was the same as last year.
Good people to deal with and they do…
Good people to deal with and they do everything they say they will.
good folks in the office
Guidance and instructions were done…
Guidance and instructions were done verbally which is my preference and were clear and easy to follow and understand .
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