How2cxl Reviews 

63
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional yet empathetic approach, making them feel understood and supported. Many people highlight the outstanding customer service, noting that representatives are always available, patient, and provide clear, detailed explanations. The overall service is frequently described as smooth, efficient, and stress-free, with consumers appreciating the dedication to helping them navigate complex situations. Conversely, a small portion of people felt that the company could improve, with one reviewer expressing general dissatisfaction without specifying particular issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Service

People report positive experiences with service, often highlighting the ease and smoothness of the process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We called immediately once we realized that we had entered into contract with a non-trustworthy company! Brigitte walked my boyfriend through the recision paperwork step by step! She was truly amazi... See more

Rated 5 out of 5 stars

How2CXL was absolutely awesome! They helped my husband and me tremendously with getting out of our timeshare. The entire process was smooth, professional, and stress-free. A special thank you to Ange... See more

Rated 5 out of 5 stars

Highly recommend Brigitte and Rik to take care of your case! Highly knowledgeable and efficient! I have already recommended them to a friend which has also used them! They informed me of so much infor... See more

Rated 5 out of 5 stars

I can’t say enough good things about Brigitte Fink. Even though we didn’t end up moving forward, she was genuinely one of the kindest and most down-to-earth people I’ve talked to in this whole proces... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(63)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brigitte Fink is a blessing to this company

Brigitte Fink is awesome she is one call away she was always there to walk me & my kids father through the recession of Club Wyndham.Brigitte goes through every step accurate.We can’t thank her enough for what she done.Thank you from Mississippi you saved us from a Tennessee Timeshare we got pushed into but you saved us Club Wyndham only cares about a contract that will affect your credit.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with how2cxl was great…

My experience with how2cxl was great thanks to Liza Perez she was very informative. I felt like I knew her forever. She was very caring and considerate to my situation and helped me to understand what I could do and what I would have to do moving forward. I have a unique situation so thanks to her for sticking by me and figuring out what I needed to do. It was a great experience wasn’t too sure about it at first cause I had been scrolling the Internet trying to figure out what I needed to do, but she gave me everything that I needed it to make sure that my timeshare did not take over my life and that I got my life back thank you,Liza!🫶🏾

30 January 2026
Unprompted review
Rated 5 out of 5 stars

BEST TIMESHARE EXIT ATTORNEYS

In August of 2024, I was manipulated and scammed into signing documentation into buying a Sapphire Timeshare I wanted no part of but was tricked into.

A month went by and I later received Title and Escrow paperwork, stating I was responsible financially monthly, yearly and for the next 60+ years for a timeshare I didn't even know the terms to, until a month later getting the documents in the mail.

I was so scared and lost and asked my attorney who I should call, he gave me HOW2CXL info and once I called they were able to take my case on right away.

HOW2CXL gets 10k inquiries per month and can only accept 200 new clients monthly. I felt honored and beyond blessed for them to accept my case.

From the moment HOW2CXL took on my case I felt at ease that the experts were taking over to get me my FREEDOM BACK from this nightmare of a Timeshare.

HOW2CXL charged me $125 monthly charge to get me out of this NIGHTMARE. I only had to pay them for one year exactly and then 12 months later got notice that we WON my case and it was all due to HOW2CXL!

They were nice easy and friendly every step of the way, and even though we hardly ever spoke over the phone it was all email correspondence which was actually nice because we never had to have multiple conversations regarding the case. This also insured me that I have all correspondence proof through emails on my end, which gave me piece of mind, through this process.

HOW2CXL made this PROCESS SMOOTH, EASY, and QUICK. (I'm sure time to resolve case is a case by case basis.

THANKS HOW2CXL I LOVE YOU GUYS.

I HIGHLY RECOMMEND HOW2CXL FOR YOUR DISASTER TIMESHARE NIGHTMARE ESCAPE!!!!!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

That what she says is the truth and honest her name is LIZA

Hi, my name is ALFONSO FERNANDEZ and I am I am A Review in regards to a young lady by the name of LIZA. I wish there was more people like her that tell you the honest truth, and mean what they say out of all the companies I spoke to the only one that I reached out back to after I got out of my timeshares, which unfortunately wasn’t with her company, but I got out with my company. The only one I called back was Liza only because she was honest and told me what I really wanted to hear and that means a lot. God bless you LIZA and you guys our bosses her CEOs her supervisors should be very proud of her. She did an amazing job in talking to me and being honest again thank you very much. LIZA God bless.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Service was outstanding.

Angela and her team worked diligently to remove me from my financial obligation to GEVC timeshare. Angela promptly responded to my email and was highly professional throughout our phone conversation. She answered all my questions and made the process very pleasant. I highly recommend this company.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Sketchy high pressure salesmen that want your credit card info up front

Rik calls and explains all their services and says they’re going to send a Docusign to engage them. Their fee is $3950. He tells me that he needs my credit card info before they can send the contract to review. He says “legal won’t allow it”. The contract apparently will have my payment info on it. Crazy! This started sounding like the high-pressure tactic that got me into my timeshare to begin with! Something didn’t feel right. Felt sketchy. Would not recommend.

Update: Well, well, well! Upon doing further research, it turns my particular timeshare — Vistana — has a FREE exit if you’re current on tour maintenance fees. Rik said he was “very familiar” with Vistana, but failed to be upfront about Vistana’s Exit/Re-sale program. Why would you not mention that, Rik? Is that why you had such a high-pressure sales pitch? Quit trying to rip people off. They’ve ALREADY been burned once when they purchased the timeshare. Do better How2CXL.

5 January 2026
Unprompted review
How2cxl logo

Reply from How2cxl

Mr. Torres, thank you for taking the time to share your experience. We take all feedback seriously and believe it’s important to clarify a few factual points for accuracy.

During your call with our representative, you indicated that you wanted to move forward with our services after learning what the price of our service would be. At that point, the representative began the standard process of preparing a service agreement.

As part of that process, our agreements are typically generated with payment information included before being sent for review. This is an internal administrative step only; it remains confidential, and no agreement is executed and no charges are authorized unless and until the agreement is fully reviewed and signed by the client. You requested to review the agreement before providing payment information, which is an absolutely reasonable request that we provide for customers all the time. Our representative advised that management approval was needed to send an incomplete draft agreement and began seeking that authorization.

Unfortunately, the call ended before that could occur, and no agreement was ever sent or executed. No payment information was provided, no charges were made, and no services were performed.

With respect to Vistana, some owners may qualify for developer-sponsored exit options depending on their individual account status and circumstances. Most always, folks like yourself have already explored that option, to no avail. Then they come to us. While we are familiar with many developer programs, eligibility varies, and clients often contact us after having been turned away from the timeshare developer. Note there are over 250 timeshare developers out there, and their policies can change like their weather. We encourage all owners to explore every available option—including developer programs—before deciding how to proceed.

We regret that this interaction left you with a negative impression. Our goal is to educate, not pressure, and to help timeshare owners make informed decisions that are right for them—even if that ultimately means our services are not needed.

We wish you the best moving forward.

Rated 5 out of 5 stars

Brigitte was amazing and very helpful

They help with all the way I thought I will never get help but they called me and help me every step Brigitte is amazing helped me understand everything and fixed my mistakes and showed how to cancel my timeshare and not loose more money thanks Brigitte.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Brigitte Fink was amazing

Brigitte Fink was amazing! I accidentally mixed up the time zones for our call, but she was so understanding and kind about it. She didn’t make me feel bad at all and still took the time to help me out. Truly a class act!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I had gotten myself in a bit of a…

I had gotten myself in a bit of a situation and didn’t know what to do to get my money back, But with the help from Liza she had given me the steps on what to do and had been very helpful and nice. At the end of it all I got my money back within two days and I’m very happy🤗

4 November 2025
Unprompted review
Rated 5 out of 5 stars

How2CXL was absolutely awesome

How2CXL was absolutely awesome! They helped my husband and me tremendously with getting out of our timeshare. The entire process was smooth, professional, and stress-free. A special thank you to Angela — she was the best! She was patient, knowledgeable, and always available to answer our questions. We truly appreciate all the hard work and support. Highly recommend How2CXL to anyone needing help canceling their timeshare!
Thanks so much for all your help! My husband and I are forever grateful 🙏🏾

12 May 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Brigitte Fink. Even though we didn’t end up moving forward, she was genuinely one of the kindest and most down-to-earth people I’ve talked to in this whole process. She treated me like a real person, not just a dollar sign, and took the time to really listen and explain things in a way I could understand. You can tell she truly cares about helping people. If I ever do need help in the future, I’d 100% work with her without hesitation.

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Timeshare exit

I am filing this complaint regarding a company operating under the names HOW2CXL Inc. and HowToCancelMyTimeshare.com, located at 1 E Broward Blvd, Suite 625, Fort Lauderdale, FL 33301.

The company quoted me a $13,000 fee for timeshare-cancellation services — an amount that is grossly inflated and inconsistent with industry norms.

Before any agreement was signed, I was presented with a “Non-Disclosure / Non-Disparagement Agreement.” That document attempted to prohibit communication with attorneys, regulators, or other companies and included penalty clauses of $10,000 – $20,000 for alleged breaches.

I did not sign this agreement and declined all business with HOW2CXL. The company’s tactics appear to violate the Consumer Review Fairness Act (15 U.S.C. § 45b) and the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.).

I respectfully request that your office investigate this company for deceptive and unfair trade practices.

11 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look