THIS IS THE UK SITE THE HOUSEPLANT SHOP NOT THE AUSTRALIAN thehouseplantshop.com.au So please DONT have them confused WITH EACH OTHER SO PLEASE !!! AGAIN THIS IS NOT THE AUSSIE SHOP THIS IS A SHO... See more
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Never received item, no response to emails or tracking 3 weeks later. I have had to initiate a chargeback with my bank.
Fantastic shop, fantastic customer service. James is lovely, and has given me an extra plant just to say thank you. Plants always arrived quickly and are always healthy. Never had any complaints.
my FAVOURITE shop to order from!! plants are always quick to arrive and healthy. they literally thrive and the quality is amazing!! Always enjoy the handwritten thank you notes from James. a variety o... See more
Company details
Written by the company
Family run online Houseplant Shop supplying high quality healthy houseplants with care.
Contact info
The Spinney, LS17 6SP, Leeds, United Kingdom
- james@jamescopeland.co.uk
- houseplantshop.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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THIS IS THE UK SITE THE HOUSEPLANT …
THIS IS THE UK SITE THE HOUSEPLANT SHOP NOT THE AUSTRALIAN thehouseplantshop.com.au
So please DONT have them confused WITH EACH OTHER SO PLEASE !!!
AGAIN THIS IS NOT THE AUSSIE SHOP THIS IS A SHOP LOCATED IN ENGLAND
NOT LINKED TO THE AUSTRALIAN SHOP AT ALL ..THANKS
Never received item
Never received item, no response to emails or tracking 3 weeks later. I have had to initiate a chargeback with my bank.
Never received my order and no response…
Never received my order and no response to emails. Do NOT buy from this company.
AVOID TOTAL SCAM
I have not received my order or any response to my emails or social media messages. I don't think I'll get my money back.
The Alocasia Polly plant arrived on…
The Alocasia Polly plant arrived on time
excellent packaging
beautiful plant
Will definitely be back for more.
Do all of my plant shopping on line and I have to say my first purchase from The House Plant Shop was 5 stars. Excellent delivery, great communication and great larger plants than depicted with healthy roots. Thank you. I will be returning.
Excellent
I’m happy to congratulate you on the standard of your lovely plants and the way you wrap and support them. Both plants arrived promptly and in very good condition. I could not ask for anything better. Thank you for the stunning service I recommend you to all.
Lovely rooted cuttings in perfect condition
Due to the extreme Cold weather, my order was delayed but the seller communicated with me and waiting was in the plants best interest. The plants arrived in perfect condition and were well packaged. I will definitely shop again. Many thanks James
I did not receive my order.
I did not receive my order and was unable to contact the store only via AI very poor service, not sure if I will be able to get a refund
Very healthy plant
Very healthy plant, well packaged. Very happy, will be buying from here again
Fab quality- much bigger than the…
Fab quality- much bigger than the photos. Fast delivery. Will definitely be back!
Fantastic Quality!
The price is beyond reasonable for the quality of the plants purchased. The delivery time was swift and the plants were packaged carefully and in great condition! Will be coming back to peruse more plants for sure.
Awesome plant that arrived very well…
Awesome plant that arrived very well packaged adn in excellent condition as always. Great plants and great service. Thank you
Happy customer
Plants delivered quickly and safely. I had a prompt and full reply to my question. They also dealt very fairly with an issue with one of the plants without me even asking . I would certainly buy from them again.
Brilliant
The plants are amazing quality and the prices are very reasonable. Delivery is very quick. Highly recommend.
My experience was great because my…
My experience was great because my complaints were dealt with straight away, and I appreciated talking to an individual person who responded to me so I would not hesitate to recommend my friends and family
Arrived in great condition in a short…
Arrived in great condition in a short amount of time 😊
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