The Houseplant Shop Reviews 42

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

THIS IS THE UK SITE THE HOUSEPLANT SHOP NOT THE AUSTRALIAN thehouseplantshop.com.au So please DONT have them confused WITH EACH OTHER SO PLEASE !!! AGAIN THIS IS NOT THE AUSSIE SHOP THIS IS A SHO... See more

Rated 1 out of 5 stars

Never received item, no response to emails or tracking 3 weeks later. I have had to initiate a chargeback with my bank.

Rated 5 out of 5 stars

Fantastic shop, fantastic customer service. James is lovely, and has given me an extra plant just to say thank you. Plants always arrived quickly and are always healthy. Never had any complaints.

Rated 5 out of 5 stars

my FAVOURITE shop to order from!! plants are always quick to arrive and healthy. they literally thrive and the quality is amazing!! Always enjoy the handwritten thank you notes from James. a variety o... See more

Company details

  1. Garden Center

Written by the company

Family run online Houseplant Shop supplying high quality healthy houseplants with care.


Contact info

3.5

Average

TrustScore 3.5 out of 5

42 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

THIS IS THE UK SITE THE HOUSEPLANT …

THIS IS THE UK SITE THE HOUSEPLANT SHOP NOT THE AUSTRALIAN thehouseplantshop.com.au
So please DONT have them confused WITH EACH OTHER SO PLEASE !!!
AGAIN THIS IS NOT THE AUSSIE SHOP THIS IS A SHOP LOCATED IN ENGLAND
NOT LINKED TO THE AUSTRALIAN SHOP AT ALL ..THANKS

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely be back for more.

Do all of my plant shopping on line and I have to say my first purchase from The House Plant Shop was 5 stars. Excellent delivery, great communication and great larger plants than depicted with healthy roots. Thank you. I will be returning.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I’m happy to congratulate you on the standard of your lovely plants and the way you wrap and support them. Both plants arrived promptly and in very good condition. I could not ask for anything better. Thank you for the stunning service I recommend you to all.

29 January 2024
Rated 5 out of 5 stars

Lovely rooted cuttings in perfect condition

Due to the extreme Cold weather, my order was delayed but the seller communicated with me and waiting was in the plants best interest. The plants arrived in perfect condition and were well packaged. I will definitely shop again. Many thanks James

23 January 2024
Unprompted review
Rated 1 out of 5 stars

I did not receive my order.

I did not receive my order and was unable to contact the store only via AI very poor service, not sure if I will be able to get a refund

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality!

The price is beyond reasonable for the quality of the plants purchased. The delivery time was swift and the plants were packaged carefully and in great condition! Will be coming back to peruse more plants for sure.

6 December 2023
Rated 5 out of 5 stars

Happy customer

Plants delivered quickly and safely. I had a prompt and full reply to my question. They also dealt very fairly with an issue with one of the plants without me even asking . I would certainly buy from them again.

29 August 2023
Rated 5 out of 5 stars

Brilliant

The plants are amazing quality and the prices are very reasonable. Delivery is very quick. Highly recommend.

22 August 2023
Rated 5 out of 5 stars

Great

The plant is healthy, and bigger then I expected

14 August 2023

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