House of Worktops Reviews 

4,949
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 900 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the worktops, noting products often exceed expectations and are precisely cut to specifications. Many reviewers highlight the quick and efficient delivery, with items arriving well-protected and drivers being helpful and pleasant. The ordering process is described as straightforward, and staff are consistently commended for their helpfulness, professionalism, and proactive communication. Though some reviewers experienced delivery scheduling challenges, citing delays or inconvenient arrival times due to logistics. However, some customers also noted issues with product finish, including worktops needing additional sanding, arriving with imperfections, or having damaged edges.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Order

Consumers find the ordering process to be positive, with many describing it as straightforward, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

Super Company to deal with! Sent samples the following day! All I can say is Exceptional! I million percent recommend! From Dr Steven Hawken Esq (Chartered Civils Engineer) BSc Hons. From Plymouth, De... See more

Rated 5 out of 5 stars

Did what it said on the tin. Very thorough about getting measurements correct and lovely quality wood. Little expensive but not compared to others just cost of living so no complaints. Really quick to... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,949)

897 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I sent for a sample of the worktop I liked the look of and it arrived really quickly. Being able to look at it in situ with the tiles I've chosen was really good - and I will be buying from them.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Asked for a particular worktp sample…

Asked for a particular worktp sample which was very good and enabled me to see if it would possibly suit my kitchen. Still trying to make my mind up.
May order a different sample from you soon as well.
Thanks

19 June 2026
Unprompted review
Rated 4 out of 5 stars

House of Worktops - cheapest prices, but product reflected this

House of Worktops was the cheapest supplier that I could find for oak worktops and the process went smoothly. The delivery team arrived within the timeslot allocated, although the slot started at 6:50am and I waited until 8:20 for them to appear. For many people this wouldn't have been a problem, but the delivery address was 30 mins from my house, so it was a needlessly early start.
The worktops themselves are "fine", but they're not as well finished as walnut tops I've bought in the past. They needed fully sanding to remove roughness and splinters. They both had a good side and an unusable side, so there's less flexibility when picking which grain colours and patterns you prefer to have visible.
Overall I'm happy with the value, but being honest it wasn't a five-star experience.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was exceptional for me…

Customer service was exceptional for me with House of worktops. I made my first call to enquire, on that first call the adviser was soo helpful went above and beyond by taking measurements from me and provided me with quotes. The adviser sent me free samples just so I was happy with my colour choices. Based on that helpful worker I decided to purchase my worktop and splash backs.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Good prices & easy to order bad delivery.

Good prices & easy to order.
Had samples first which helped us choose.
Not so impressed by the delivery or packaging. The website makes a big thing of their 2 man delivery but mine arrived by Fed-Ex, 1 guy, badly packed and one corner damaged.
Fir the cost of delivery I had expected better.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Communication from delivery team 1st class
Knew exactly when to expect them and they arrived spot on delivered the 3 worktops into the kitchen in and out in minutes!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful and offered sound advice. I will definitely be placing an order soon with them

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to source your compact laminate from

Great communication and interactions with Bella and Irene from House of Worktops. Sample delivery is great and we have found our winner. Just waiting for the kitchen renovation dates to place the order.

Prices are much more reasonable than when you go to a kitchen specialist "all-in-one" package.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful company

Very helpful company. Only one minor issue in that the initial phone call I made appears to have been with someone in a foreign country who promised to call me back on a specific date but didn't. Instead, I had to call them again and got through to their UK office. Just seemed a bit disjointed. Very prompt and efficient delivery of samples though and the sample quality is excellent.

12 June 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Steve

Thank you for your feedback. We're really sorry that we didn't call you back at the correct time but we're really pleased that you liked our samples and we look forward to you placing an order with us.

I can also assure you that all of our voice customer services and sales teams are based in our offices in London Colney near St Albans in Hertfordshire. If you are nearby why not call in and we can show you our full range of worktops and services.

HoW

Rated 5 out of 5 stars

ordered some samples

ordered some samples, they came quickly nicely packed & house of worktops kept me updated every step of the way. i will be putting in my order asap for new worktops.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to do business with

We went to the showroom in London Colney and picked up some samples of the compact laminate. Once I had chosen what we wanted I placed an order online, asking for quick delivery date. I phoned the company to make sure they could do this. The items arrived on time (I had several emails and messages advising me of the exact time of delivery) and the bevelled edge I had asked for was done. Very pleased with the way this looks in my new bathroom.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Aaron

Thanks Aaron, Christine and Eamon and team for your help and service. Happy with the worktop 😊 great service

15 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look