House of Worktops Reviews 

4,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, often highlighting the helpfulness of the drivers and excellent communication throughout the process. People are delighted with the high quality of the worktops, noting their amazing appearance and precise custom cuts. The staff receive frequent commendation for being friendly, knowledgeable, and professional, making the ordering experience simple and clear. However, some customers also noted occasional issues with delivery scheduling, including delays or changes to planned delivery dates that caused inconvenience. A few other people also felt that the product quality sometimes fell short of expectations, citing instances of damaged items upon arrival, discrepancies from samples, or requiring additional finishing work. Specific concerns included a wide island worktop splitting and veneers being difficult to cut.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast communication and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, often highlighting great value for money and impressive... See more

Order

Clients share positive opinions on order, highlighting a simple and clear online process for custom sizes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more

Rated 5 out of 5 stars

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 dep... See more

Rated 5 out of 5 stars

My wife and I looked around at oak worktops available nearby but were not very impressed by the quality or looks. We decided to buy the Full stave deluxe oak worktops from House of Worktops after... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,928)

875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very impressed with my worktops

Very impressed with my worktops. A little bit of confusion when ordering over all parties understanding the drawings and sizes etc. Delivery was delayed twice due to problems with their CNC cutting machine but this can happen to any company. Not a major problem as the worktops were for a property we had not yet moved into.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and experience

The customer service and communications have been second to none.
Great worktops which look as good as, if not better than, they look online.
Excellent quality to cost ratio - am very pleased with my worktops which really set off the kitchen perfectly. I have already recommended to several colleagues and family members.

The website could do with a bit of a better user experience when it comes to how to select cuts etc, but clearly they have put so much effort into great customer service and good value products - I definitely wouldn't complain!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing oak work top

I was a little sceptical but the website was awesome - we ordered and literally got the work top a few days later. It had the wow factor - the butchers block is just amazing and for a very competitive price! 🙏🏾

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and service

Simple and clear process online for a custom worktop size.

Pricing very clear and reasonable

Delivery scheduled incredibly quickly

Delivery window clearly provided and tracking app on day ensured clarity and peace of mind

Upon Delivery, very quick professional service

Overall fantastic quality product and service was impeccable

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy a wide island worktop…

Do not buy a wide island worktop from this supplier.

My solid oak island worktop appears to have been manufactured from two sections joined together and split along the centre joint several weeks after installation. The worktop was fully supported by the cabinets underneath with no overhang.

The supplier’s position was that the split resulted from the installation and the lack of a T-bar reinforcement. However, no written requirement for a T-bar was provided, and I have been unable to find any such requirement in the supplier’s published installation guidance.

The supplier did refund the oiling service following a separate issue, which I appreciated. Unfortunately, we were unable to reach an agreement regarding the failed island worktop. Based on my experience, I would not recommend this supplier for a wide island worktop.

7 July 2026
Unprompted review
House of Worktops logo

Reply from House of Worktops

Hello Cristina,

Thank you for sharing your feedback once again on Trustpilot. We would like to clarify the facts surrounding your order to provide a transparent overview of the situation:

In June, following your previous Trustpilot review we worked closely with you to reach a mutual resolution that covered both the oiling and the issue with island worktop. You accepted this resolution in full.

When we were made aware of the additional review you posted, restating the earlier issue with the island worktop we again reached out to you to see if we could agree on a way forward. On this occasion we could not agree to the additional resolution you requested.

We always strive to back up our customer service with meaningful support and we believed that in addressing fully the issues at the heart of the original review we had done that. We are genuinely sorry that we could not reach an agreement in this case and we wish you well in the future.

Regarding the advice on T-bar reinforcement, every customer who buys a wooden worktop from us is offered the option of T-Bar Steel Reinforcement on the worktop selection page. In there it clearly states that "The bars prevent bowing or other deformations over the years. We recommend it for all wood worktops, but especially for kitchen islands, breakfast bars, tables, or desks of any kind."

Best regards,

The House of Worktops Team

Rated 5 out of 5 stars

First time fitting a kitchen, and our worktop is the star feature!

The oak worktop arrived and it was exactly as drawn with beautiful rounded corners, a sink cut-out and draining board grooves as ordered. Considering we have never fitted a kitchen before by ourselves (! :o) it looks amazing and we are so pleased with the end result. The first check of the CAD drawing that was sent to us after ordering revealed an error on our part, but it was quickly corrected. A new drawing was sent for us to re-check to make sure we were 100% happy with it. I would use them again in a heartbeat.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Worktops

My wife and I looked around at oak worktops available nearby but were not very impressed by the quality or looks.
We decided to buy the Full stave deluxe oak worktops from House of Worktops after reading online about them and we are so pleased we did.
I am not a joiner and at 67 years old installing a new kitchen was a bit daunting but the finished result is magnificent.
The worktops are amazing and i was kept up to date with the delivery time, the two guys were great and placed the worktops carefully in the house.
I would certainly recommend this company if you want quality and service. Thankyou

6 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars, but read T&Cs!

I gave 5 stars as overall pleased with the worktop and customer service. Be aware though that you need to closely check the worktop for any imperfections which you believe to be unacceptable BEFORE cutting or installation - as per their T&Cs - which I didn't read! Fortunately majority of imperfections were in the area that was to be cut out to accept the sink/drainer. When contacting Customer Services regarding this they were quick to respond and resolved the one imperfection that was still noticeable after installation.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service great prices…

Excellent service great prices .customer care fantastic especially from Bella great knowledge. Sorted my order and rapid delivery. Ramis drew up my cad plans perfectly .communications great.
Thanks so much

25 June 2026
Unprompted review

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