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House of Windows Ltd Reviews 

619
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently discuss the extremely straightforward ordering process and truly appreciate receiving helpful phone calls alongside timely updates about their expected delivery windows. Many buyers note that the products arrive promptly, look absolutely fantastic, and are meticulously crafted to fit their specific home dimensions and personal requirements perfectly. However, some reviewers were not happy with receiving incorrect sizes, missing parts, or experiencing unexpected manufacturing defects across their delivered units. A few customers also mentioned unprofessional customer service communication and frustratingly long delivery delays when trying to resolve these troublesome order fulfillment issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly on the... See more

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items that match... See more

Quality

Clients share positive opinions on quality, consistently highlighting that products arrive in great condition... See more

Order

Reviewers mention positive feedback about order processes, highlighting that placing requests is... See more

Service

Consumers find service to be positive, highlighting professional contact, helpful support over the phone, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched online found this website and some reviews upset me but I don't still want to try don't know why? Easy to used website to placed order everything straight forward. After placing... See more

Company replied

Rated 5 out of 5 stars

Speedy delivery, great value and the window looks fantastic aswell- I’ve a golden oak veneer front door and I bought a upvc oak look a like window for next to the door in the the porch - I’m very h... See more

Company replied

Rated 5 out of 5 stars

From start to finish had a great experience with House of windows. Clear and easy to use web site, a great range of windows, good value. After ordering I received a phone call to confirm all the detai... See more

Company replied

Rated 5 out of 5 stars

Excellent service from beginning to end. Spoke to a member of staff to clarify measurements as this was my first time ordering windows and they were very helpful. Order was placed and email to conf... See more

Company replied


Company details

  1. Window Supplier
  2. also in
  3. Door Shop
  4. Door Supplier
  5. Home Improvement Store
  6. PVC Windows Supplier

About House of Windows Ltd

Written by the company

House of Windows are proud to supply both the UK Trade and DIY marketplace with industry leading, British manufactured uPVC double glazed windows. Based in the East Midlands and established over a decade ago, we're dedicated to offering an array of frame colours and glazing finishes in both uPVC and aluminium. Every window is bespoke and made to order according to the customers exact requirements. House of Windows prides themselves on their fast lead times and low price promise. In fact, we think we're hard to rival when it comes to purchasing A' rated windows that offer both quality and style at an incredible price point.

Choosing the right windows for your home can add value and street appeal and replacing them with energy efficient, double or triple glazed windows can significantly reduce your heating bills, whilst providing light, warmth and ventilation.

Choosing which style and design you would like, whether considering windows for replacement or a new construction, you'll probably discover that you need different types. We offer a range of casement, flush-fit, tilt and turn and bay windows along with vertical sliding sash windows, perfect for retaining the existing character of a period property. All our uPVC products are maintenance free, not only will they look beautiful for years to come, they only require an occasional ‘wash down’ with soapy water. What could be easier?

And if you like everything to match, we have that covered too! All of our windows are available in a range of colours that exactly match our entrance doors including White, Anthracite Grey, Cream, Chartwell Green, Oak, Black Brown and Agate Grey. You can even have the frames white on the inside and coloured on the outside.

Although we all want our home to look as attractive as possible, we also understand that a home owner’s first priority has to be to make sure the property is as secure as it can be. With this is mind, every window has a multi-chambered uPVC profile with fully welded joints and come fitted with high security multi-point locking as standard.

With a combined 186 years of industry experience under our belt, we pride ourselves on providing exemplary products that exceed customer’s expectations… FAST! House of Windows is the clear choice for trade customers and DIY'ers. We offer:

  • Faster lead times
  • Bespoke, made to measure windows and doors
  • Glazed and unglazed options
  • Competitively priced products
  • In-house design assistance
  • First order guidance and continued support for repeat customers
  • Free delivery*

Why not visit us online for an instant quote: https://www.houseofwindows.co.uk

Or give our friendly, knowledgeable sales team a call today: 01530 515161

* The delivery is free on all orders over £250 to Mainland England, Scotland, Cornwall & Wales.

MADE TO MEASURE WNDOWS & DOORS

Written by the company

FROM THE UK'S MOST TRUSTED SUPPLIER
House of Windows offer an extensive range of made-to-measure windows and doors and are proud to supply both the trade and DIY sector throughout the UK. Trading for over a decade, our reputation precedes us within the DIY double glazing industry, we're known for our fast lead times, commitment to quality, value for money and exemplary customer service. We come highly recommended and offer a substantial supply only window and door range: white uPVC windows / coloured uPVC windows / uPVC sash windows / uPVC flush casement windows / uPVC bay windows / uPVC cottage style windows / tilt and turn windows / uPVC triple glazed windows / uPVC entrance doors / uPVC back doors / uPVC French doors / uPVC sliding patio doors / composite entrance doors / aluminium bifold doors / aluminium sliding patio doors / aluminium French doors / Heritage style external and internal doors / aluminium windows / aluminium roof lanterns / aluminium flat roof lights. Offering you peace of mind, all of our supply only uPVC window and door products are fitted with multipoint locking systems. They're also BFRC rated and approved, fully accredited to meet the appropriate standards and comply with the latest Building Regulations for doors and uPVC windows. Enhanced security features such as laminated glass, shootbolts, hinge protectors and retainers to comply with PAS24 certification are also available upon request. House of Windows glazed uPVC window frames are supplied with double glazed A' rated sealed units as standard. And for added heat assurance all of our uPVC windows are filled with Argon gas. The solar heat gain through double glazed units will ultimately keep you warmer in winter, cooler in summer and help to reduce your energy bills. To further improve the window energy rating and U value, triple glazed uPVC windows are also available for enhanced energy efficiency and noise reduction. House of Windows endorse the lead-free Liniar sculptured profile as standard, (the Liniar chamfered profile is also available upon request). The Liniar profile has some unique qualities, offering slim sightlines to achieve maximum light and uses a patented double-action bubble gasket to ensure a continuous seal right in to the corners. This technology not only weather proof's your double glazed uPVC windows, it also ensures they are completely leak-free, rendering pesky draughts a thing of the past. We believe that we supply one of the best performing uPVC double glazed window profiles on the market. The Liniar window profile is a product that you can trust and more importantly, a product that will enhance your home for many years to come. House of Windows don't believe in smoke screens, we guarantee our first price is our lowest price. Our reputation is built on recommendation! The outstanding quality and workmanship that goes into fabricating every single one of our windows and doors is evident. With fast lead times and DIY uPVC windows prices starting from just £86 inc VAT, you can rest assured assured that you're getting a fabulous deal as well as a fantastic product!

HOUSE OF WINDOWS

PRODUCT GUARANTEE OFFERS PEACE OF MIND

PRODUCT GUARANTEE OFFERS PEACE OF MIND
All uPVC and aluminium profiles, doors slabs and UPVC panels supplied by the company (House of Windows Ltd), carry a comprehensive guarantee. The performance and quality of all uPVC profiles, door slabs* and gaskets are guaranteed for 10 years, sealed units 5 years and hardware and locks 1 year, from the date of delivery allowing for fair wear and tear. * Excludes Oak and Darkwood coloured slabs - 5 year warranty to hand-applied stained colours.

Contact info

Heritage Crittal Style Aluminium Doors

Manufactured right here in the UK for both internal and external use

4.8

Excellent

TrustScore 5 out of 5

619 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(619)

97 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Great point of contact. Kept us well informed of delivery date, and called a couple of days before delivery to give us an exact time slot.

15 May 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

I'm so pleased that you're happy with the product and service received Lynsey. The sales team are superb, we're blessed to have such a diligent team.

Rated 5 out of 5 stars

All went perfectly fine

Keep me informed. Very happy with window good quality. Will place order for more .

16 May 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi John, thank you for the fab review! House Of Windows are pleased to hear that you received 'top notch' service as well as an excellent product.

We look forward to assisting you with future projects :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Kept me upto date with the progress of our order. Would highly recommend.

9 May 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Ben, I'm thrilled that you received an 'excellent' level of service, House Of Windows are passionate about creating a positive purchasing experience for each and every one of our customers.

Thank you for the recommendation to family and friends, it's truly appreciated :)

Rated 5 out of 5 stars

Windows were delivered quickly

Windows were delivered quickly , communication was very good .
Product very good 😊

7 April 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Anne, thank you for taking time to submit a review. House Of Windows are delighted that the windows were delivered speedily, and that you're happy with your purchase as well as the level of customer service received.

Rated 5 out of 5 stars

Replacement upvc window

We ordered a made to measure upvc window. I was asked to double check our measurements which was great. The window arrived about a week later and was installed a couple of weeks ago. It looks great - very happy with the quality and the service provided.

19 April 2025
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Reply from House of Windows Ltd

Hi Lesley, I hope you're enjoying the benefits of your newly installed window. It's great to hear that you received an excellent level of customer service plus swift delivery. House Of Windows truly appreciate your positive feedback.

Rated 5 out of 5 stars

A reliable investment

Response by the company to queries was good and delay before delivery was minimal. Overall a very satisfactory product and fitting expected to be straight forward.

17 March 2025
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Reply from House of Windows Ltd

Thank you for the positive 5 star Trustpilot review. I'm glad to hear that you had a positive experience with House Of Windows and that the delay in delivery was modest. I am very pleased that the product met with your expectations.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Staff were friendly and able to help when I needed to change the delivery date, The delivery driver was also good to deal with.

15 April 2025
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Reply from House of Windows Ltd

Hi Ronnie, that's wonderful to hear. I agree, the HOW team really are a fab bunch - attentive, knowledgeable and super friendly.

We'll always endeavour to change a delivery date where possible and understand that our customers sometimes have commitments which just can't be altered.

Rated 5 out of 5 stars

Great DIY design website

Brilliant website that enables you to easily design your own windows without any salesmen pressures. Great telephone customer service too. Lead times are good and they keep you well informed of the manufacturing schedules and delivery times. I've used them three times now for my clients and I'm based in Kent!

1 March 2025
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Reply from House of Windows Ltd

Hi Mick, it's brilliant to hear that you have put your trust in House Of Windows three times now! We deliver nationally and are more than happy to visit the gorgeous county of Kent.

A huge amount of time and effort goes in to keeping the website fresh with new content, as well as ensuring that it's user friendly and easy to navigate. And of course, our sales team are just a phone call away if you require further information.

We very much look forward to assisting you a fourth time...

Rated 5 out of 5 stars

Good quality

Great service delivered quicker than expected good quality window kept upto date with progress

15 February 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Ronnie, it's wonderful to hear that your window arrived quicker than you anticipated. I agree, the quality of our windows is fantastic.

I'd love to see images of the completed installation, if you would be happy for House Of Windows to share them on our social media platforms...

Rated 5 out of 5 stars

Quality window at a good price

Quality window at a good price. Very easy to order, very good website. Only thing that wasn’t good, there wasn’t any window platforms for the glazing to sit on when fitting.

16 April 2025
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Reply from House of Windows Ltd

Hi Mark, thank you for the terrific 5 star Trustpilot review. It's great to hear that you found ordering via the website an easy process.

The Liniar glazing platforms are not supplied as standard as the vast majority of our items go out to the trade and they tend to have their own preferences.

Any universal frame packers will work perfectly fine in their place. I do hope that this information is useful, should you wish to order in the future.

Rated 5 out of 5 stars

It's all went smoothly and quality…

It's all went smoothly and quality windows

14 May 2025
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Reply from House of Windows Ltd

Hi Gordon, thank you for the 5 star Trustpilot review. I am happy to hear that you are pleased with quality and delivery of your order. We look forward to working with you on future projects.

Rated 5 out of 5 stars

Another great purchase

Easy use website to plan the window purchase. Follow up call and realistic timescale for delivery . Prompt delivery an well wrapped.
Good quality window

12 March 2025
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Reply from House of Windows Ltd

Hi Steve, thank you for the fantastic review. House Of Windows work hard to ensure that the ordering process is simply and concise, as well ensuring that all our customers are informed every step of the way. I am so pleased that you're happy with the product as well as its speedy arrival.

Rated 5 out of 5 stars

Good quality product, as described on the website

Clear specs on the website, with helpful info about details.
Easy to place the order, with sensible double-checks to be sure it is correct .
Clear lead time.
Accurate delivery to safe place with none of the "sorry you were not in" nonsense/bull.
Good quality product, as described on the website, at a reasonable price.
Now installed (late March 2025) and working well (early May).

4 March 2025
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Reply from House of Windows Ltd

Thank you for the recent 5 star Trustpilot review Barry. It's great to hear that you found the website easy to navigate and that the content was useful. House Of Windows endeavour to make the ordering process as easy as possible.

I am delighted to hear that delivery was swift and accurate and that the product received met (dare I say exceeded), your expectations.

Would you kindly consider sending in images of the recent installation so that House Of Windows can post them on our social media platforms?

Rated 5 out of 5 stars

Good Customer Service

The whole process went like clockwork

25 March 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

WOW! Thank you David, House Of Windows couldn't have asked for a better testimonial.

Rated 1 out of 5 stars

Old-fashioned window profile design disappointment

The window that I received has a Victorian-style beading design around the frame and opening window, making the whole thing look very old-fashioned in my opinion. After further investigation, the manufacturer (Liniar) does actually offer a flat beading, which looks infinitely more modern. The seller's website design/order page does not give it as an option (but you 'can' order it), and the description states 'modern aesthetics' not Victorian. This is not apparent from the website. Even the very nice customer services chap had the flat beaded option fitted to his own house (he send me a pic to illustrate the differences)! Extremely disappointed - I think they should have given me the option, and it is not made crystal clear on their website, so I blame them for this mistake. After contacting HoW, they told me that the Victorian design is standard, and the flat design is optional (but to reiterate - they did not offer the flat option).

9 May 2025
Unprompted review
House of Windows Ltd logo

Reply from House of Windows Ltd

Thank you for taking the time to leave your feedback and for sharing your opinion regarding the beading design on your window. We take all customer reviews seriously and appreciate you highlighting your experience.

We are sorry to hear that the standard sculptured beading profile was not to your personal aesthetic preference and that you were disappointed with the look of the window upon arrival.

To clarify, the sculptured beading design is indeed the standard profile supplied for our window system, and this is the profile shown in the primary product images and specifications on our website.

You are correct that the manufacturer, Liniar, does offer the chamfered profile. While the chamfered profile is available as an option for certain window specifications, it was unfortunately not available for the specific colour of profile that you ordered. This is why it was not presented as an option during your ordering process.

We regret that the limitations based on the profile colour meant we could not supply the chamfered design in your case, and that the standard design did not meet your expectations.

We value your feedback as it helps us review how we present product details and options on our website.

Rated 5 out of 5 stars

house of windows excellent service

We’ve used house of windows for a good number of years now, windows are of good quality.
The web sites very easy to use and self explanatory if you have any queries just give them a call.Jo was really helpful and quick to respond to my queries.Phone call from the delivery driver to confirm 30 minutes away which is really helpful.

1 May 2025
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Reply from House of Windows Ltd

Thank you for your recent 5 star Trustpilot review. It's wonderful to hear from a repeat customer but more than that, it's fantastic to hear from a customer who has put their trust in House Of Windows for overall several years.

Your testimonial means a great deal to us, thank you for your kind affirmations - from how easy the website is to use, to our friendly and knowledgeable team, who are always just a phone call away, plus speedy and efficient delivery service.

Rated 5 out of 5 stars

Great service

Great service

14 February 2025
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Reply from House of Windows Ltd

Hi Peter, thank you for the 5 star Trustpilot review! You have summed up House Of Windows' ethos perfectly in just two words - GREAT SERVICE!

It's a wonderful accolade and something that we consistently strive to offer each and everyone of our customers.

Rated 5 out of 5 stars

Repeat customer and very happy…

I’m a repeat customer due to the previous excellent experience - and HOW lived up to expectations again! Bought 5 aluminium windows and a set of aluminium bifold doors. James from start to finish was super helpful and answered all my queries (many!). The price was good, communication great and the products….excellent. Can’t fault and will use again. Thanks so much and recommend highly.

1 May 2025
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Reply from House of Windows Ltd

Hi Stephen, it's wonderful to hear that you've made a repeat purchase. James has a wealth of knowledge when it comes to House of Windows aluminium portfolio. I'm sure he was more than delighted to go through any questions you had, regardless of how many.

We consider the price points in all of the aluminium ranges to be 'pretty unbeatable', and not only do you get a product that is keenly priced, they're exemplary when it comes to durability, energy efficiency and security.

Thank you for your kind recommendation to family and friends. I will pass on your comments to James, who I am sure will be thrilled.

Rated 5 out of 5 stars

Great company with a great team of employees. Highly recommended

Ordering the windows was simplicity itself. The team at House of Windows are both knowledgeable and very helpful and talked me through the whole process offering advice on things like hinges, vents, types of glass, etc.

The windows were delivered 2 weeks ahead of the original estimate. I was contacted the day before delivery and the delivery driver kept me updated on his progress and estimated time of arrival.

The windows fitted perfectly and are a huge improvement over the previous windows. Great company that I will be using again.

31 March 2025
House of Windows Ltd logo

Reply from House of Windows Ltd

Hi Richard, thank you for taking the time to submit such a wonderful, comprehensive review of your experience.

The House Of Windows team collectively, have a wealth of experience and use their knowledge and expertise to ensure each customer receives the best possible advice when ordering.

As for the delivery team, they're are nothing short of exemplary - they're dedicated to exceeding customers' expectations rather than just meeting them.

I am delighted to hear that the installation went well and would relish the opportunity to post images on our social media platforms, if you would be happy to share them...

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