Having worn NHS hearing aids for a decade I was in denial that they werent sufficient for my day to day work-life anymore. I was struggling with everything- conversations, music, tv but wasnt keen on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
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Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
473 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
satisfied customer
Having moved this year to the Scottish Borders, with all the changes that that involves, it was such a relief to find that I would receive the same reliable service and level of expertise from my new audiologist and staff as I had in Cheshire, and with no additional expenses.
28 October 2024
Reply from House of Hearing
That's wonderful to hear, Jenny. We're here any time you need us! ^CW
Excellent premisesVey clean and smart
Excellent premises. Very helpful staff. Lady who cleaned my ears was very nice.
15 November 2024
Reply from House of Hearing
Thank you for your lovely review, Stewart! ^CW
put at ease and everything explained
4 November 2024
Reply from House of Hearing
Thank you for your review, Alistair! ^CW
Ear syringe
My elderly mother was unable to hear and was on a waiting list for months, Thankfully she got an appointment with house of hearing, Edinburgh. The lady who treated my mother was so helpful, she explained everything in detail which was helpful. The procedure went well and my mum can now hear again. I can’t thank house of hearing enough. Their service was excellent.
31 October 2024
Reply from House of Hearing
Thank you for your wonderful review, Fran. We're so glad to hear that we were able to support your mother and that we could bring her some much needed relief. Please do give us a call or pop in whenever you need to book a future appointment and we'll be glad to get you booked in. ^CW
Very good service
Very good service. Bev explained everything well and my treatment was comfortable and efficient. Thank you.
11 November 2024
Reply from House of Hearing
Thank you for your kind review, Jan. ^CW
I found staff helpful and efficient
24 October 2024
Reply from House of Hearing
Thank you for your review. ^CW
Sarah was lovely
Sarah was lovely. Really reassuring as I was quite nervous. Kept me calm and informed for the duration of our appointment. Would highly recommend.
26 October 2024
Reply from House of Hearing
Thank you for your kind review. We're glad you were able to find the right level of support with us. ^CW
Excellent company
Excellent company. Not pushy......no pressure sales talk...just good service with good attitudes. Can highly recommend .
22 November 2024
Reply from House of Hearing
Thank you for your review, Kate. We're glad that you had a positive experience with us in Edinburgh. We look forward to seeing you in clinic again soon! ^CW
Very simple and easy testing process
This was my first hearing test so i did not know what to expect. Turned out to be a relaxed and easy appointment. The audiologist I saw (Connor) was very informed and explained everything in understandable terms.
21 November 2024
Reply from House of Hearing
Thank you for you're review, Annie. We're glad to hear that Connor was able to offer you the right level of support. ^CW
Kind and efficient staff.
Felt very well looked after by the girls at House of Hearing St Andrews. They were great with my 84 yr old Mum who has dementia. A good experience and wouldn't hesitate to take Mum there again.
7 November 2024
Reply from House of Hearing
Thank you for your review, Isabelle. We're glad to hear that we were able to offer your mother the right level of support. ^CW
Great Staff made you feel very relaxed
5 November 2024
Reply from House of Hearing
Thank you for your review, John! ^CW
I was able to get a quick appointment
I was able to get a quick appointment. Staff friendly and extremely helpful. Would highly recommend.
24 October 2024
Reply from House of Hearing
Thank you for your review! ^CW
Feedback
I have found all the staff at the Galashiels Branch extremely helpful when I have had a problem. I would like to compliment them on their excellent customer service.
12 November 2024
Reply from House of Hearing
Thank you for your review, George. We're glad to hear that we were able to offer you the right level of support in Galashiels! ^CW
Very well explained consulting and came…
Very well explained consulting and came away with demo pair of hearing aids
19 November 2024
Reply from House of Hearing
Thank you for your kind review, Paul. ^CW
Reply from House of Hearing
Thank you for your review, Diane! ^CW
Job well done.
SEEN ON TIME BY A NURSE PROFESSIONAL WHO WAS CLEARLY CAPABLE AND HELPFUL AND INFORMATIVE.
20 November 2024
Reply from House of Hearing
Thank you for your review! ^CW
All staff seemed helpful friendly and…
All staff seemed helpful friendly and knowledgeable.
20 November 2024
Reply from House of Hearing
Thank you for your review, George! ^CW
Reply from House of Hearing
Thank you for your review! ^CW
My bus was late & the next one was going to…
My bus was late & the next was going to make me late for my appointment. The staff member, to whom I spoke, was very reassuring and said that, if I wasn’t too late, they would hope to carry out the full procedure. This is what they did. Throughout it, I was kept informed of what was happening and the lady was very cheery. It was, surprisingly, quite enjoyable.
The NHS nurse, who referred me, explained that she did not have the equipment to perform this procedure and was very concerned that what she could do would increase my dizziness. I am very grateful that House of Hearing has offered this free service for those to whom it would not, otherwise, have been available. Thank you!
21 November 2024
Reply from House of Hearing
Thank you for your wonderful review, Elaine. We're glad to hear that the team in Galashiels was able to support you and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing
Thank you for your review, John! We look forward to seeing you in our Galashiels clinic again soon. ^CW
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