The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
521 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Feedback
I have found all the staff at the Galashiels Branch extremely helpful when I have had a problem. I would like to compliment them on their excellent customer service.
12 November 2024
Reply from House of Hearing
Thank you for your review, George. We're glad to hear that we were able to offer you the right level of support in Galashiels! ^CW
Very well explained consulting and came…
Very well explained consulting and came away with demo pair of hearing aids
19 November 2024
Reply from House of Hearing
Thank you for your kind review, Paul. ^CW
Reply from House of Hearing
Thank you for your review, Diane! ^CW
Job well done.
SEEN ON TIME BY A NURSE PROFESSIONAL WHO WAS CLEARLY CAPABLE AND HELPFUL AND INFORMATIVE.
20 November 2024
Reply from House of Hearing
Thank you for your review! ^CW
All staff seemed helpful friendly and…
All staff seemed helpful friendly and knowledgeable.
20 November 2024
Reply from House of Hearing
Thank you for your review, George! ^CW
Reply from House of Hearing
Thank you for your review! ^CW
My bus was late & the next one was going to…
My bus was late & the next was going to make me late for my appointment. The staff member, to whom I spoke, was very reassuring and said that, if I wasn’t too late, they would hope to carry out the full procedure. This is what they did. Throughout it, I was kept informed of what was happening and the lady was very cheery. It was, surprisingly, quite enjoyable.
The NHS nurse, who referred me, explained that she did not have the equipment to perform this procedure and was very concerned that what she could do would increase my dizziness. I am very grateful that House of Hearing has offered this free service for those to whom it would not, otherwise, have been available. Thank you!
21 November 2024
Reply from House of Hearing
Thank you for your wonderful review, Elaine. We're glad to hear that the team in Galashiels was able to support you and we look forward to seeing you in clinic again soon. ^CW
Reply from House of Hearing
Thank you for your review, John! We look forward to seeing you in our Galashiels clinic again soon. ^CW
Reply from House of Hearing
Thank you for your review. I'm glad to hear that we were able to offer you the right support. ^CW
Would highly recommend
Would highly recommend. David was friendly & professional, the hearing examination was thorough & results clearly explained. I am very happy with the hearing aids I purchased & the after sales service is very good. I’m very glad I changed to the House of Hearing.
26 November 2024
Reply from House of Hearing
Thank you for your review, Rachel. We're glad we were able to offer you the right support and we look forward to seeing you in clinic again soon. ^CW
Didn’t take long to dewar my ears
17 October 2024
Reply from House of Hearing
Thank you for your review, William! ^CW
Reply from House of Hearing
Thank you for your review, Elizabeth. I'm glad we were able to help. ^CW
Removed ear wax after 3 unsuccessful…
Removed ear wax after 3 unsuccessful attempts elsewhere.
13 November 2024
Reply from House of Hearing
Thank you for your review, Eileen. We look forward to seeing you in clinic again soon! ^CW
Solved my hearing problem
Solved my hearing problem - very impressed with the experience and with the efficient and friendly service
7 November 2024
Reply from House of Hearing
Thank you for your review, Ron. ^CW
Excellent treatment
The practitioner treating my ear wax was very attentive ...and persistent in the face of some stubborn ear wax deep in my left side..
Going back in a week for her to check for any infection or other issues..
21 November 2024
Reply from House of Hearing
Thank you for your review, Paul. I'm glad to hear that we were able to help and we look forward to welcoming you back at your next appointment! ^CW
Reply from House of Hearing
Thank you for your kind review! We look forward to seeing you in clinic again soon. ^CW
Quick and efficient service
I needed an ear syringe as I had a blockage in one ear. Despite not being a regular customer I managed to get an appointment at short notice. The staff were excellent and cleared the blockage very successfully.
23 October 2024
Reply from House of Hearing
Thank you for your kind review, John. I'm glad to hear that we were able to offer the right support and give you some relief from your blocked ears. We look forward to seeing you in our Perth clinic again soon! ^CW
Reply from House of Hearing
Thank you for your kind review, Jane. ^CW
Reply from House of Hearing
Thank you for your wonderful review, Alison! ^CW
Professional services
Professional and friendly technician. Very pleasant environment.
31 October 2024
Reply from House of Hearing
Thank you Christine, we're glad we were able to offer you the right support! ^CW
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