Houseoffaiza Reviews 

This is the worst company I have ever dealt with. Looking at some of these outstanding reviews I thought I was dealing with a legit company, but I was wrong. When I paid for the item it said it will arrive within 3 business days in time for eid, it actually took over 3 months to arrive. When the item came, it didn’t look the same as the picture and the quality was bad. It looked like parts of the clothing was glued rather then sewed on at the borders. So I asked for a refund. I had to open up a dispute through PayPal as these crooks wouldn’t give me my money back. They first responded with a refund amount of £15 when the item was £60 with free next day delivery. I rejected their offer and they responded with a £5 refund. Absolute joke of a company these lot. Please don’t be fooled by there reviews or how good the website is. Always try and pay via PayPal or a credit card as you have a better chance of getting your money back from these lot

Ordered an outfit and got let down. A month after ordering I had to enquire about the order. Got told that they cannot process it. Another 2 months later I am still waiting for a refund! Would not recommend.

The worst Place to shop !! First of all they have their own tailor who does the stitching, they charge double the price than the actual designers !! They are scamming us !!! ...im so pissed man, lost my £250 !! They only give online vouchers and no refunds...typical for a scam company to do !! and Didnt recieve a free gift Either like it says on the website, what the F are they doing with their service? Is this suppose to be professionalism? Con artists..and the icing on the cake is their clothing all is fake compared to the actual designer clothing... Their total knock offs ! Please guys stay away from them...

HOF is an absolutely despicable place to buy from. Please don't believe in their online hype and fraudulent image. I DMed the company with the link of the outfit I wanted and asked them if the item would arrive on time. They guaranteed that it would (mind you, the date I was inquiring about was over a month later), I proceeded in placing my order and then waited. 3 weeks passed and I still did not receive any notification of dispatch (I had purposely ordered a ready to wear piece in order to minimize all shipping time). I clearly also stated the importance of this outfit as it was for my mother to wear on my Nikkah. After 3 weeks, I contacted them asking why it still hadn't been shipped and they blamed it on the floods happening in Karachi. If this is a ready to wear piece, what does shipping from Pakistan have anything to do with it and secondly, the floods in Karachi happened about a day before I contacted them - so why hadn't it been shipped before that anyway?? After various back and forth where they essentially insinuated that I was dumb for not understanding what and estimated shipping date was and that it was due to change even though they had CONFIRMED I would receive the outfit on DM before I placed my order. I have mentioned a getting a refund as I have literally no use for this outfit past the Nikkah date however I seem to speaking to a wall when talking to customer service.
No wonder they don't provide a number to call as I can tell they would be harassed day and night because of their deplorable service.

I am still waiting and doubt I'll receive this on time. HOF is a joke and they are clearly taking advantage of their customers. I will never order from this pathetic place again and I strongly urge anyone else not to either - you will be sorely disappointed.

I ordered two suits from the recent sale and one arrived which was correct and the other was a different design which I didn’t order. I have written many emails and messages on Instagram to get someone from customer services to send me a return label and a refund or to send me the original outfit that I ordered but I have had no success. They have not resolved my issues I don’t know what else to do, really unhappy with them this time. I have ordered many times from them but this time very disappointed 😔 please can someone help me. I don’t think I will ever order form them again😢

DO NOT PURCHASE ITEMS FROM THIS WEBSITE!

I ordered a suit hoping it would arrive in time for Eid- it did not. I sent an email and was advised it would be dispatched as soon as possible and to this date, it has not been dispatched. The customer service has been absolutely terrible, I have not received an apology or a decent explanation as to what has happened with my order. I’ve been told I am unable to cancel it EVENTHOUGH it is not my fault and neither am I able to obtain a refund. The staff refer to the “terms and conditions” but do not stay true to their online facade. I would’ve rather purchased an item double the price from another store. This is the first time purchasing from the website and definitely the last!

Never buying anything from house of Faiza I placed an Oder 2 months ago and still haven’t received my outfit I keep and emailing the support or house of Faiza they give me dispatch date but nothing arrives it’s been happing for 2months really bad customer service am really disappointed

I bought an outfit last year. It looked nothing like the pictures and arrived with bits falling off. I sent email after email asking for a refund, three months later I was given a credit note. I used the credit note this year for a baroque outfit which is beautiful in the pictures. A very similar outfit has arrived (it’s clearly not the same outfit) , however the quality is poor. There is no overlocking in the Stitching so it won’t last very long. The label inside is gulaal, when it is supposedly a baroque piece? I have no qualms in buying a replica, if an outfit is nice it’s nice! The issue here is They’re charging the same prices as designers and claiming they’re selling designer items when it’s clearly a very poor quality rip off. There’s no way of getting a refund so you’ll never get your money back. Save your time and buy from more reputable business.

Ordered from this website expecting to receive a high quality banarsi lawn set for £50 and received a poor quality, printed, extremely thin suit, worth £15 at most. Photos on the website are low resolution for a reason so you can't tell how poor quality the products actually are in real life. You can't even get a refund from this store, only a gift voucher. DO NOT ORDER FROM THIS SITE!

Isn't it interesting how all the reviews on here are written by one-time reviewers, coincidence? I think not. Some shady person who works for House Of Faiza appears to be writing endless reviews to get their ratings up, because clearly it's a shambles of a company with bad customer service, ill fitting garments and appalling returns procedure.

PLEASE READ MY REVIEW CAREFULLY BEFORE BUYING FROM HOUSE OF FAIZA.

I purchased 3 outfits just before Eid ul Fitr - May 2020, according to each item description they were Eid guaranteed delivery. Only one arrived before Eid. As there is no phone number, I emailed them to question where the other 2 were, and here is a breakdown of the sequence of events that followed:

1. Apparently there were issues with the couriers - the very well know DPD, that are actually quite professional and efficient. Were the couriers really to blame or was it HOF incompetence I wonder?

2.The garments arrive after Eid - both of them were totally incorrectly stitched and did not match their very own size guide.

3. I initiate a ‘Return Request’ on their website due to the 'shipping error’ as suggested in their automated email and ‘incorrect sizing’ I dont receive a response for days (but its ok I bear in mind the Coronavirus situation).

4. I follow up my Web Return Request with an email, I get an apology and prepaid label emailed to me. Great. Except its a DPD Local drop at a shop service, they neglect to check if DPD operate such a service in all areas, they don't.

5. HOF tells me I can select my own courier to the value of £4.99 and they will reimburse me. The weight of the two garments together exceed the courier charge by almost double. HOF takes ‘days' to discuss this with the 'relevant team’ then after yet another email from me I get a snotty reply informing me that I was advised to contact them if I didn't hear from within 3 days. Have they missed the point? The very fact that I am constantly following up this whole problem is what’s exasperating.

6. HOF then refuses to honour the difference of return delivery costs. No reasons provided (bear in mind they are being fully reimbursed by DPD for causing this whole fiasco), I overlook this and return both garments at my expense with a note inside confirming reason for return 1) because of the delayed shipping error and 2) incorrect sizing.

7. They receive garments, I get an email confirming refund of one garment and a gift voucher for the other. I question why there is a gift voucher, when I expect a full refund. They tell me one of the suits wasn’t Eid Guaranteed. By now the item description is removed from their website (clever huh) so I tell them I received an email confirming all 3 outfits were Eid Guaranteed. They ask for proof! I send them proof. However thats not the only issue, I explain the sizing is totally incorrect, I ordered a Small, I received an unproportionate S/XS neither here or there (which remember I explained on the Return Note). Consumer Rights state item should be as described. Clearly their incompetent staff didn't read my note, and don't know about Consumer rights.

8. So in a very frustrated, fed up email I asked them to stop wasting my time (by now we had 20 email exchanges, no exaggeration), to give me the refund that I am due as I never intend to purchase from them again so a gift voucher is useless. and be done with this whole situation.

9. Guess what I received a text at midnight telling me I had been refunded, with no email, apology or even a peace offering like a gift voucher/discount on next purchase.

Way to go House of Faiza, I’m sure your business will be thriving with this level of service and substandard designer branded clothing. Oh wait, are they even genuine designer products…? I beg to differ.

1st time ordering from here and what an absolute disaster. I purchased an outfit as it was “EID GUARANTEED” .. as a revert it was my 1st Eid and I wanted it to be special. Unfortunately it ended up with me wearing my normal clothes. I received tracking to say due out for delivery but parcel not yet received by sender. WEEKS went by and HOF then advised they had issues and to be patient they’ll send by the following week. ITEM STILL NOT SENT so I requested a refund (a month after purchase) I was told up to 14 wd for refund to arrive. SHOCK no refund so I emailed again for them to say there has been issues with PayPal and to make a case through them. I then made a case to my horror HOF provided tracking details and claimed I should have received!!!! Well well well Tracking details state SENDER NOT SENT parcel and also I have emails from them to confirm not sent!!! WELL DONE FOR TRYING TO PULL A FAST ONE SCAMMERS. They have then blocked me off social media so I cannot share my experience with their customers!! Disgusting

Don’t be fooled by their social media, I bought a mushq piece from the website and it took them 3 and a half months for them to give me the product. Also looking at the dress it looked nothing like the pictures I seen from the actual realistic piece ( not the model version ) on the Mushq instagram page.

Swift and lovely experience. Ordered Eid suit which arrived on Eid day but with the current climate of Covid-19 it is totally understandable. Received my second order today and must say I’m very impressed with the quality and service provided by House of Faiza! *****

Absolutely disgusted with the customer service from HOF! Ordered a suit which I was unhappy with due to the poor fitting so followed the returns procedure and requested a returns note STRAIGHT AWAY and was completely shocked to find that they sent my item back claiming it’s been “worn” which clearly is not the case. I will definitely be taking this further absolute joke once they have your money that’s all they care about!!

This company is an absolute joke! I ordered a suit in March and expected to receive it within a couple of weeks. I was continuously emailing house of Faiza for updates as the suit was not delivered to me on time. When I did receive the suit I was extremely excited and when I opened it, it was ruined! I’m just disgusted with this company honestly i was so upset because this was meant to be my nikkah suit and it took them nearly 3 months to get the suit to me yet it was still ruined! I’m now disputing this with my bank as house of Faiza are asking me to deliver the suit back to them which I have to pay for and they’re trying to fob me off with a credit note which I’m not happy with at all! I want a full refund and its caused so much stress! I will never ever order from this company again no matter which blogger posts house of Faiza products! They don’t treat you the same way they treat bloggers and influencers it’s just a shame!

My sister had the same issue with her delivery and she contacted PayPal, paypal raised a dispute and refunded my sister straight away! Please avoid giving your money to such scams!

I am SOO disappointed with this company. Absolutely fuming. I dont even know where or how to express my feelings. I placed an order from house of faiza on the 3rd of May. I was advised my outfit will not be dispatched till the week commencing 18th May. Silly, but fair enough. I waited and waited, and received no update. Then I was advised it will be dispatched by the end of the week. (FRIDAY 22nd May). Bare in mind, this is the outfit I wanted to wear on eid (Sunday 24th May).
My item was apparently dispatched for next day delivery. Baring in mind, its a weekend, bank holiday Monday, eid on Sunday, alongside a global pandemic and therefore deliveries can be delayed. But I left my trust and faith in this company, knowing many bloggers and others order from this company and for such a big company, it MIGHT be clearly aware as to what it is doing. (I was wrong).
I didnt receive my item on Saturday the 23rd of May, I was advised to wait till Sunday the 24th of May. (Eid day).
Still no delivery or update. I was then advised I will receive this today (Tuesday 26th may) - still no delivery. I contacted DPD, to find out where my parcel was. They advised me the sender (house of faiza) hasn't provided them with this item!!

I am shocked, upset and TOTALLY BAFFLED. Clearly customers are not your number one priority nor is professionalim. You cannot dare to blame the global pandemic for your businesses behaviour and lack of sense. Now I have been advised, I will receive this item, on Wednesday the 27th of May.

Its also funny how Instagram bloggers ALL received their orders, regardless of the area they lived in. Quite unfair I would say.

So disappointed! I ordered my Eid suit over two weeks ago! And now I get a email to say it isn’t going to be here in time...why false advertise and say guaranteed for Eid? So embarrassing! Still waiting on my refund! Come on! You won’t be getting service from me again! Don’t say you can deliver if you can’t!

Incredibly disappointed with this company- after 3 months of waiting where the event I had ordered for had gone by, they kept lying stating that my order had been dispatched. They only cater to online bloggers and leave other orders aside.

Extremely happy with my purchase, excellent quality. Hope to buy with you again. 10/10

highly satisfied with the outfit I received, very happy with the customer service.