Hot Tub Master Reviews 

218
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very pleased with service from point of order through to delivery. This hot tub has replaced a swimspa which had become too big for us. So glad we purchased from Hot Tub Master as so far no complaints... See more

Rated 5 out of 5 stars

What an amazing company from start to finish. Fiona in sales was very helpful with giving advice on selecting our hot tub and confirming delivery dates. Then the delivery guys were so helpful with se... See more

Rated 5 out of 5 stars

From start to finish the process with Hot tub Master flowed with ease. Fiona was informative with all that needed to be installed before we could accept our Spa. On delivery day the two men were e... See more

Rated 5 out of 5 stars

Just visited this amazing showroom large selection to choose from , Left to look around freely,finally got down to 3 potential hot tubs & Andrew the sales rep pointed out the pro"s & cons to each o... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Hot Tub Master is a uk owned supplier of the best value for money luxury hot tubs for the UK market. We always have huge stocks of hot tubs, which is why our friendly team have the ability to deliver it within 14 working days, whilst also ensur...


Contact info

5.0

Excellent

TrustScore 5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(218)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service during the whole process…

Great service during the whole process from ordering, installation and follow up. The spa is just as described. Any questions were answered demonstating knowledge of the specific product. Installation was on the day and time stated, even through we were under some restrictions. I have had a follow up call to check every thing is ok and the spa is working well. Brilliant Service!!

22 February 2021
Unprompted review
Rated 5 out of 5 stars

Sunset Bay2 hot tub

Very helpful from the first call. Tub arrived on time and the delivery guys were brilliant and installed it perfectly, after service has been excellent, always answering any questions very clearly and simply. Love the tub and would highly recommend.
D Lawrence

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service and support

Great service, we have had our hot tub for 3 months now and loved every moment, good service from the very first contact through too delivery and installation.

7 February 2021
Unprompted review
Rated 5 out of 5 stars

Our hot tub was delivered and installed on the 16th December 2020.

Our hot tub was delivered and installed on the 16th December 2020. The guys who did the installation were very helpful and knowledgeable about the product. They give me clear instruction and helpful tips given that this was the first hot tub we have owned.
The process of purchase to installation was simple and straight forward. I would have no problem, and actually have recommended them to friends.

Richard Williams

2 February 2021
Unprompted review
Rated 5 out of 5 stars

We have had our Hot tub for just over 2…

We have had our Hot tub for just over 2 months, we are over the moon! Hot Tub Master were fantastic from start to finish keeping us informed throughout , and delivery lads were very helpful as it wasn't the easiest location to site the tub.
if you are looking for Hot Tub I would highly recommend.

1 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Hot Tub Master. Ordered the Valor 2 at end of Nov and it was delivered and installed two weeks before xmas. The installation guys were great. They went through all the features of the hot tub and answered any queries. I have no hesitation in recommending Hot Tub Master.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Came in time for Christmas

Came in time for Christmas
Delivery people were spot on took all packing away
In it all the time granson loves it
All staff very helpful from start to finish well done everybody

22 January 2021
Unprompted review
Rated 5 out of 5 stars

We bought our new hot tub fromHot tub…

We bought our new hot tub fromHot tub master earlier this year. Great comms with telesales team. Great price. Very patient with delivery as our garden took longer than expected to landscape. Now delivered still enjoying it 2 or 3 times a week even in January😎😀👌🥇

20 January 2021
Unprompted review
Rated 5 out of 5 stars

We have been very happy with the…

We have been very happy with the support, installation and advice given for our hot tub. We did have a problem with the heating element but this was resolved quickly and we use the tub every day. Money well spent if you ask me! thanks.

'

18 January 2021
Unprompted review
Rated 5 out of 5 stars

We looked for a while and read a lot of…

We looked for a while and read a lot of reviews before buying this hot tub. I was a little worrie dthere were not enough jets but the whole experience has been great. The price was one of the best we found and the service was brilliant including the pre delivery advise.

5 December 2020
Unprompted review
Rated 5 out of 5 stars

We recently bought a blue whale spa

We recently bought a blue whale spa, as a company they were very efficient and really helped with my numerous questions as this was new to me. I feel they really set me up with everything i needed and the correct information for everything even the electrician, I cannot recommend them enough. Thankyou we LOVE our spa 👍😊

30 November 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look