Hotspring Southwest & Wales Reviews 

Hard may really for just over a year and very happy with it and the service I receive really look forward to the summer I’m getting in there just pop down to Swansea custom service is very good thank you for all your help

Very happy with purchase of a 5 seater, 24 jet jacuzzi. Expert advise and supportive guidance on choosing the correct jacuzzi. After sales and 10% lifetime discount on products is a bonus. Sue is amazing a real charmer! Credit to delivery team too, they moved heaven and earth to get the hot tub in. Thanks Stuart & Jack!

Excellent support and very pleased with this purchase lovely relaxing spa pool support from team was excellent quick response to two queries leading to a replacement strap for lid would definitely use again . Follow up support also impressive from Plymouth branch

If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning.
Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissioned until 6 September. Our Riptide luxury swimspa caught fire on 18 November and 5 months on we do not know what is happening as no one will talk to us or reply to messages. Solicitors are our only way forward now.

Fantastic team!! Rose and Teresa went above and beyond to help us part exchange our hot tub and purchase another one. Even offered us refreshments - biscuits too. Thank you.

We’ve had our Propel since 2018, so pleased we bought it - we love it and the grandchildren love it too! Always get lots of help and assistance from the friendly staff at Cadbury Garden Centre.

This is the 2nd tub I've bought from Hotsprings and again Sue was brilliant finding the right tub for me. The installation team had a challenge on their hands to get the tub in situ and rose to it brilliantly. I'm enjoying the fantastic hot tub and sea view. Thanks for all your help

Just been in Swansea. Simon was super informative, really knowledgable on the subject. Couldn’t be happier with the service

Just been in to Swansea. Met Simon. He was extremely helpful and very knowledgeable. Make sure you speak to him about all your hot tub needs. Thanks for your help.

Into my second year with the Limelight Pulse . Quality tub . Hotspring after sales advice always available to help with any questions. Particularly Simon in Swansea , always keen to discuss your experiences and impart his knowledge. Thanks for all your help past and future.

Customer service is great. Delivery when they said they would and set up all done before they left. And they are on the end of the phone to answer any questions I have.

Had my hotspring tub delivered 3 years ago today, initial issue with it with regard to scratches in the corner and dent in side from where it was brought into the garden. This was rectified by hotspring asap, cant fault the aftercare. I also buy my chemicals from hotspring, initially online, but more recently in store in Dobbies, they are always extremely helpful there, particularly Simon.

Super people to deal with, from choosing our hot tub, installation and set up to on-going maintenance. Great choice of products and very knowledgeable staff. Highly recommended! 😊

Instalation was very helpful and informative... Also the purchase was easy.

Bought our hot tub and have now had it for 8 years without any issues. Always collect our salts and equipment from Hot Springs, always friendly and helpful for chemicals, would recommend always.

Very helpful staff, knowledgeable and nothing too much trouble. They have always been on the end of the phone if I needed any support.
I would definitely recommend them.

Having bought a Hot Spring Relay about six years ago, I am still amazed at how cheap it is to run despite rising energy costs. Really impressed and it has been a great asset. Just love it!!!!

There people who work here was amazing and the hot tub are nice and great price and lovely people

We've had hot tub 15 months.The before and after care service is excellent . Hot tub is amazing but We have had a few issues which they came out and sorted within the 12 months.